'Error code 39'

15 years ago

Hi - I recently bought a Dell XPS M1330 laptop with Windows Vista Home premium pre-installed on it. I connect it via usB cable to an HP laserjet 3015 printer. I had no problems printing until recently -- now I get an error message, and when I check the printer through the device manager on the computer, it has a yellow triangle with a black exclamation mark on it, and says "Error code 39," and something about the driver being either missing or corrupted. But the device manager also tells me that the laptop has also downloaded the most up to date version of the printer driver.

I have seen some info. on "Error Code 39" in relation to dvd/cd drives, but not printers. I do not know whether the problem is the same, or what to do about it. Any help or advice would be appreciated, but I am not tech savvy and know little about the workings of the computer, so the help would have to be geared to a novice.

I have tried to get help both from Dell and from Microsoft, and even though my computer is new neither will help me. Dell is supposed to provide support for operating systems that they pre-install, but so far they tell me that they will only provide support for hardware issues.

Thanks in advance for any help.

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Comments (7)

zep516
15 years ago
Do you have the disc that came with the printer, if you do disconnect the printer (usb) and insert the disc and reinstall the printer.
dee7
Original Author
15 years ago
I do have the disk, but the printer is about 5 years old so the disk will be pre-Vista. Will that matter?

Thanks!
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owbist
15 years ago
On the error core 39 issue you obviously Googled and good for you. However had you looked more you would have found that this error can affect other hardware. You may just need to follow the instructions on one of the sites you visited to remove the problem entries they note. Be sure to back up the registry first of course. Stay cool and calm and it will be a breeze.

Linked below is a download site for Vista specific drivers for your printer. Did you follow the instructions exactly for installing your printer? HP require you to start installing the software without the printer being attached. At a given point during the install you will be instructed to connect the printer. You might try removing the existing software for the printer and start over. Although if you do the regisrty repair everything may be good.

Here is a link that might be useful: Download site for Vista drivers
dee7
Original Author
15 years ago
Thanks to both of you for the advice. I did uninstall and re-install the printer driver, but the problem persists.

And yes, when I googled Error code 39, I did see some fixes that involve deleting subkeys or filters from the registry. I am a little apprehensive about messing around in the registry but am willing to look for sites that have detailed directions and try the repair, but before I do that, are you fairly confident that the directions for the error code re the cd/dvd drivers will also work re a printer driver?

Thanks again.
owbist
15 years ago
but before I do that, are you fairly confident that the directions for the error code re the cd/dvd drivers will also work re a printer driver?

To answer the question above you must realise any advice given on a help forum such as this is based on the knowledge of the people offering the help. Ultimately the computer owner must accept the responsibility and decide to move forward or leave alone.

Personally I would do as those posts suggest after looking at a couple of sites to compare suggestions. Then I would create a Restore point, make a note of each entry edited and move forward. If you wished you could remove a couple then reboot to give you the confidence to move on the others.

In the link below it is only about 6 clicks of the mouse to arrive where you need to be. Then as they state, just look on the right side for the offending entries. Just visit and look without making any modifications first if that will help you feel at ease. Your fear of the unknown is real but just work steadily along and you will be amazed at how easy it really is.

Of course if you have back up software like Acronis True Image then the game is easy, create an image and attack the problem.

Here is a link that might be useful: Remove Error 39 at PC Hell
ravencajun Zone 8b TX
15 years ago
Why don't you go here to the HP site for your printer and select the option to have chat help(under Resources), they are quite good and can probably tell you what to do quickly to fix your problem.
HP LaserJet 3015 All-in-One Printer
majickmann
15 years ago
If you go to the site provided by ravencajun, find the correct printer driver for vista.

I would delete the current printer set up first. Ensure the printer is not connected, then install the new vista driver.

Obviously, you know how to install a printer, so will stop here.

Hope this helps,
:-)
--majickmann

'Error code 39'

Comments (7)

zep516

dee7
Original Author

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dee7
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'Error code 39'

Comments (7)

zep516

dee7Original Author

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owbist

dee7Original Author

owbist

ravencajun Zone 8b TX

majickmann

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dee7
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dee7
Original Author