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Can Anyone Offer Help? Problem w/my Keurig coffee maker

User
13 years ago

We have a Keurig Platinum machine that is only 5 months old. It is only used once a day to make 2-3 cups of coffee.

This morning the display said "Ready To Brew" when I put my cup in. Then it read "Brewing" but nothing was brewing. There was a soft whirring noise coming from the machine, but water wasn't leaving the reservoir (which was full) to brew the coffee.

Has this happened to anyone? Any troubleshooting advice? DH filed the owner's manual, and I cannot locate it.

Thank you.

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