If the firewall is still running the computer will probably run slower. It's possible you now have 2 firewalls running. Not a good idea! Lets check and see. Do you have time to follow the instructions below: Click Here to download HJTInstall.exe Save HJTInstall.exe to your desktop. Doubleclick on the HJTInstall.exe icon on your desktop. Right click the Hijackthis Icon and Run as Adminstrator if you use Vista or Windows 7 By default it will install to C:\Program Files\Trend Click on Install. It will create a HijackThis icon on the desktop. Once installed, it will launch Hijackthis. Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad. Click on "Edit > Select All" then click on "Edit > Copy" and Paste the entire contents of the log into your next post. DO NOT use the AnalyzeThis button, its findings are dangerous if misinterpreted. DO NOT have Hijackthis fix anything yet. Most of what HJT lists will be harmless or even required by your Operating System. Then do this, Double click the hijackthis Icon on the Desktop, Scroll down to Open the Misc Tools section" Click it at the bottom under System tools click "Open Uninstall Manager" over to the right click "Save List" Save it to your Desktop so you may find it, copy and paste it in your next reply.. ************************************************************ O4 - HKLM\..\Run: [cafwc] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe The items above are what we will look for in your log

Thanks for the info. I am in no way stupid, but my skills are heavily in language and anything related to math can easily sandbag me. I am afraid of making my computer problems worse if I try to fix them, because that is exactly what has happened in the past. I don't open suspicious files but I still get an occasional worm or virus. I live in the country, precisely, among many Mennonite farmers, and technology has not found its way very deeply into this area. Getting technical help out here from Syracuse is expensive. MY ISP, TDS, whom I hate because I believe they gravitate toward underserved areas and then exploit their customers, offers an expensive monthly "service" to keep my computer fast and clean, but it is expensive and I am suspicious od TDS. I am fortunate that I can get DSL because many of the people out here are still stuck with dialup service. Few dare to try satellite service and I have heard nothing good about it. As I said, I research anything and everything that crosses my mind or which I want to buy and I am certain I am encouraging problems that way. I will ask the guru who is eventually coming about imaging. I have Asperger Syndrome and don't deal well with change and that is why I cling to MS products--I got started on them with an ISP employee sitting next to me, who set them up, and instructed me in their use. I have tried different browsers and mail programs in the past but the differences in them were extremely annoying. Another thing--I don't "intuit" very easily and things that seem obvious to others never dawn on me. I can and do learn but I need to find a tutor who can figure out how to explain things so I can grasp them. Still, I have compelted two MS degrees and theses with high honors since computers took over the libraries.

I am always losing mine - do what Lindakathy mentioned. Drag the mouse when you see the arrows. To get it right sometimes I end up putting the tool bar at the top then I have to drag it down, then it ends up on the side but eventually I can get it to the bottom again. LOL Start by dragging the line on the bottom up and see if your toolbar appears. Anne

What Cynic meant by "You might not have selected the option to make it available for all users. was that you need to put the icon in the All Users profile. C:\Documents and Settings\All Users\Desktop Anything that is in the All Users profile will be available to each individual person who has a profile on that computer. If you just put it into one specific profile -- whether it's the Administrator, you, your husband, etc., it will only be available to that person. Since you said that you were "in the administrators side of the system" when you dragged it to the Desktop, it's only available to the Administrator. So, you can just go back in as the Administrator, go to C:\Documents and Settings\Administrator\Desktop, right click on it and choose Copy, then go to C:\Documents and Settings\All Users\Desktop and right click anywhere there's empty space and then choose Paste.