I had a problem with the bright white screens and found a solution that is shown in Step 5. I just clicked on the larger white screen in the photo, then went down and changed the white to a pale color. All seemed to have a brightness to it, so I used the slider in "other". When I found a non-bright that I liked, I save it. No more burning eyes in the evening.

Thanks for the responses ! For some reason the problem is not present today. Or I should say "problems." The two issues (the clicking sound when depressing a key and the inability to press the same key twice without pausing for a couple seconds) both resolved themselves (proving at least that they must have been related). grandms, It's an HP laptop, so the keyboard is integrated. It was not listed as a separate device in the Printers and Other Hardware section. And the Device Manager (which I also checked) didn't have anything of import either. :-( genes, Yes, she already has that, as well as Avira AV and SAS. I will be running those scans for her soon. I only asked my question before doing so in case anyone might have known of this issue and knew it to have some other obvious cause. Well, for now it's a mystery. But if my scans find anything I'll post an update, just for information's sake. Thanks again !

saying the wireless capability of this computer is not turned on. That's the problem, it's telling you what the problem is. I wonder if the switch is bad, I'd still follow all the very good instruction given and take it a step further too. Boot the computer to Safe Mode with Networking and see if a connection will be granted there. The reason for doing this is to see if a third party program, most likely an Anti Virus program, or even the windows Firewall is causing issue. To do that: Restart the computer, keep tapping the F8 Key, wait for the black screen with white letters to show. Using your arrow key select from the list Safe Mode With Networking. Once selected or highlighted hit enter. Now try connecting briefly. Don't surf in this mode. If it connects let us know. Joe

So I too have a new computer. I just yelled at my son. where did my tool bar go? Him - Why? Me - Because I need my undo button (which I have never used) Him - Hit ctrl and z. Me - Apparently that won't work with Windows 10 and chrome (my new computer) (Keep in mind we're yelling down the hall at each other) Him - oh for crying out loud, ( mumble, mumble, stomp stomp stomp) Me - (show him this thread and Moni's posts) Him - What?! Press this, it's all right here. (presses the 3 dots in the top R corner) Me - Where does it say undo? Him - arrggh - press ctrl and z. Me - Actually, I never use undo anyway. Him - oh gawd. Me - but how do I clear cookies and history? Him - I know you can do that. (stomp, stomp, stomp) You know what, sometimes it's just fun to irritate my adult children. And this one is staying with us right now while I baby-sit him after his laser-eye surgery last week.