New Dell - Unreadable Desktop Message

13 years ago

Howdy. Yes, I could have spend hours on hours trying to get a Dell answer. See what happens when you guys are around . This is a Dell Desktop/W7/IE8. In the lower right-hand corner of my boot up screen is 2/3 of a message within its own pop up. The message has something to do with having or doing a recovery disk and/or to do a restore when applicable. The screen won't go away no matter where I click or which mouse button it is. The message screen won't drag and the significant part its wording is unknown. Any thoughts. Happy New Years, Gene

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Comments (5)

bob414
13 years ago
Might be telling you to make recovery and restore disks. If you haven't made those you need to. That doesn't explain why it doesn't go away but those disks could save you big problems down the road. Check your manual for directions to make the disks.
grandms
13 years ago
My feeling is that Bob is right and it is telling you to make the recovery disks. There is a program installed for you to do that, and you can probably use either CDs or DVDs. I would use the latter since they hold much more information and you wouldn't end up with so many. Then be sure to put them in a safe place in case you ever need them. They can be a life saver.
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You may want to contact Dell's corporate headquarters to file a complaint. Last Fall I purchased an HP laptop and by Feb. the touchpad had stopped responding and the hard drive was failing. Short story, I returned it for repair 3 times and it still wasn't fixed (they replaced the hard drive twice and never fixed the touchpad issue). When it was returned the third time they said I would have to go through the whole process again before they would "maybe consider" replacing it. I contacted HP's headquarters and they arranged for new replacement laptop that is a better one than the one I purchased and are providing a $250 gift card, as well. Also, when I purchased a Dell a few years ago its motherboard was defective. Initially they offered to replace the motherboard but I said I wanted a new replacement and they sent one, so they can do it. You shouldn't wait for the full year so AMEX's warranty kicks in b/c you will be without the use of your laptop in the meantime.
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a blue screen message!!!
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my guess and I do mean guess is that it was a conincidence that it failed right after doing the updates, for DA it was not a drive failure but a corrupted/failed Operating system. It could be due to the fact the drive they provided you was not a new drive, but drives that are brand new sometimes fail. There is an old trick for trying to save info from a failed drive you might want to try it, you freeze the drive literally put it in the freezer,wrap it in paper towels put it in a sealed ziplock baggie, let it freeze well(a few hours or over night), stick it in the enclosure, or plug into the pc, and as fast as possible try to access it and grab your info, it will not work for long but many times it will work long enough to get the info off of it. Usually the window is about 15 mins. You can make it last longer if you put a frozen container or those blue ice packs on top of the drive when you take it out and connect it to the pc (protect it from moisture of course). Have a flash drive or some backup drive ready to go to get that info backed up immediately. You can repeat this a few times if you are lucky. Why freezing a hard drive might help on this site scroll way way down below all the blue text to read the info on how to and why freezing might work. does the drive spin at all? can you hear it spin up? is there any clicking or noise, does your pc recognize or see the drive? If it is spinning then freezing it is not the way to go because a spinning drive is not a dead drive. IF you want to try Spin Rite by Steve Gibson here is the site for it. SpinRite also this link talks of options to try including the freezer technique. Here is a link that might be useful: freezer technique and more
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Dell is in BIG trouble!!
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I read the article and felt saddened. We have owned Dell computers exclusively since the beginning. We still have 3 desktops and two laptops. Never had a problem all these years except for one desktop which is an Optiplex. This computer was purchased for our office and always had small problems since day one, 4 yrs ago. Others have criticized Dell service, but we have always found their service efficient and quick. We never sent a computer back, they would send a technician to the house to do any major repairs. We own two business machines, the Optiplex and a Vostro laptop. Both came with extended warranties. The laptop has always run well despite my husbands rough handling (dropped it twice from the desk and has knocked it out of the car a few times. Never got damaged...amazed! The Optiplex has had multiple service calls and it still doesn't work right. The USB drives keep quitting and require restarts to get things working. They have replaced the card readers and finally the motherboard. Same problems continue and I've learned to live with it. I do intend to contact them again after reading the article. I always liked the fact that their computers could be ordered with exactly what you wanted installed. You could configure the machine and not have to deal with all the junk usually installed on a store-bought computer. They do offer excellent service on their office machines. Very quick phone response, and always techs in the US. We are considering purchasing another desktop to replace my husbands 8 yr old computer and now am not sure if we'd go with another Dell. I tend to think of Dell like Ford. Ford seems to be finding its way back to America, maybe Dell will do the same. Jane
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STOP: 0x00000050 suggests a video card driver may be at fault. Ever updated your video driver? If you do not know what video card you have click Start/Control panel/System/Hardware/Device manager. Now look down the list and double click on Display adaptors. You can then go to the appropriate site and see if updated drivers are available for your machine. Have you been inside the case or moved the tower at all? Check the video cable is securely fastened at both ends. If you have a separate video card as opposed to built into the motherboard ensure it is seated properly AFTER shutting down, removing the power cable from the rear and resting you bare hand or arm on the metal case frame to ground yourself.
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candler
Original Author
13 years ago
Thanks for helping. The message did have to do with creating a recovery disk. I thought I already had tried doing variations of my screen resolution to bring that mini screen to full view. You're right about what it's for. I accessed a screen to do the recovery disk but apparently I don't have the right disk to use. I have DVD-RAM; CDR; and CD-R. When we get out from under whatever snow there will be in these Western North Carolina mountains (presently maybe 8" with more to come) I'll get to Office Depot for the right kind. Thanks again, Gene
zep516
13 years ago
Each Dell computer, depending on the date of manufacture, is shipped with either a Microsoft Windows OEM CD, Dell Product Recovery CD or no CD at all. If no CD is supplied then you have to create your own through Windows itself. As you already know.

You have two options to create a Recovery Media - DVD Discs or USB Flash Drive. You can go with either of the options. You will need two (Could vary depending on model) 4.7GB DVD Discs or one 8 GB or larger USB Flash Drive accordingly.

See link for a basic idea. Your model may vary in the amount of disks you need and exact approach taken.

Do you have the exact model # of your desktop? and the operating system installed? We could probably get the exact steps to do this similar to the link shown..

Here is a link that might be useful: create-system-recovery-disc-disk-dell-pc
grandms
13 years ago
You could use the CD-R disks, but it will take a lot of them. You'll be better off using DVD-R, or as Zep suggested, you could use a flash drive, but I'd be afraid of losing that or accidentally using it for something else, too.

New Dell - Unreadable Desktop Message

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bob414

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New Dell - Unreadable Desktop Message

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bob414

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zep516

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candler
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