According to discussions over on the Computer forums here it is a chronic problem if you use IE but then I can't imagine why anyone would use IE anyway. No problems are reported with either Firefox or Chrome browser users. Dave Here is a link that might be useful: Computer forum

Unplugging the device for several minutes has been done. Many times. I need to do it three times before it lets me open the door. I tried changing media brands, always with the same effect. I am pretty sure the thing is kaput, but I posted here hoping to hear of a software update unknown to me before buying a new recorder. Thanks.

I know when an inside unit freezes when the air is running, it's usually a Freon leak which typically requires the unit to be replaced (since refrigerant is too expensive these days to be pumping into leaky units). Definitely check for Freon leaks.

I will need a math expert to sort out my hydro electric bill. From Dec. 9, 2015 BC Hydro is being almost totally used to supply heat to a rather old house, plus all the other perks we all get using clean hydro power. Little wood is being used, saving it for power outages. This winter has been mild. The first 33 days on hydro was total $370. Next 33 days was total $572. The former home gas heat was from a 1994 (96 plus) high efficiency natural gas furnace. So an expert would need to summarize how much hydro power was needed to blow natural gas heat from a Direct Vent Forced Air Furnace, and what hydro power was consumed to supply the rest of my standard electrical needs. You have to be math- kW h -smart to know hydro consumption, or you need to be smart to understand the Smart Meters. Remember, too, this HEF was directly polluting my private lagoon with created acidic water with a pH lower than 5. The Mallard ducks had stopped nesting in the lagoon. When HEFs at 98 efficiency rate were planned to be the wave of the future how are they adding to acidic water problems when no municipality requires them to have a neutralizer on them before discharging anywhere? Year 2016: If I never return to unclean HEF natural gas heat which are being "allowed to dump acidic water anywhere", and go to Solar panel heat, sunny most days, will I be saving? Will there be a Brownie-Badge for saving the environment, too? And will I get a rebate for any unused hydro if the solar system is not battery operated but is better tied into a Hydro grid? Solar Power is where the future should be. Any grant money should be applied for us all to install Solar panels tied into the hydro grids. Imagine every home in the USA and Canada installing Solar panels, under incentive Grants and giving credit back to the homes for unused power. That is Smart living.