I purchased a Bluestar cooktop and a Prestige hood liner from Eurostoves a couple of months ago. We are now framing the new kitchen and a couple of questions came up regarding the hood liner. I emailed "general info" at Prestige and did not an answer. After a few days I set a copy of the questions to Eurostove and asked if they could help get me a response from Prestige. Trevor at Eurostoves forwarded my note to the correct person at Prestige who responded quickly. Not only did I get my questions answered, the Prestige person returned emails twice on a Sunday.

Hi squarefour, We worked directly through our local plumbing supply house for all faucets and plumbing fixtures, but we had to make it clear to our GC (who had to let his plumber know up front) that we would handle the purchase of all fixtures. Our local plumbing supply saleswoman gave us about 40% off retail (maybe partly because it was the 2nd whole house remodel we did w/her). We bought mostly Kohler fixtures with some Hansgrohe and Grohe. I price-checked against several online retailers and found, on most items, she was giving us a comparable, or sometimes better, price as those found on efaucets.com. You can save even more during the efaucets free shipping or 10% off promotions, which they run quite frequently. In a past remodel, we had a plumber get quite upset about the fact that we intended to buy fixtures directly through the supply house because (unknown to us) he had bid the job with the expectation that he would also get a markup on the fixtures. We ended up working it out with him and paying him a bit more, but our GC had not explained this process to us (it was a cost plus contract) so we assumed it was okay for us to do our own thing with fixtures. During our most recent remodel, we knew the question of who buys plumbing fixtures was one we should specifically ask the GC before the contract was signed (both for plumbing and electrical). It was fine with him and was perhaps different because we were on a fixed price contract and maybe that makes a difference, but I don't really see why it would, as long as you make it clear to the GC and his plumber that he should not assume he'll get any fixture mark-up on the job, and his bid numbers need to reflect that. Also, some plumbers will try to convince you that it's important for them to buy the fixtures because they will then stand behind them, but I've never understood that position because the fixture warranty is what matters on the fixtures, and the contractors' work is supposed to also be guaranteed, so if there's a problem with either within the set period of time, you should technically be covered. If, for example, there's an issue with a faucet and you have to pay a plumber to come back and fix it, you'd probably have to pay for the plumber's time (unless you get the manufacturer to agree to cover it all) so you'll have to weigh the risk/benefit of getting the lower price on the fixture. I'm sure others will disagree with this strategy, and of course, I'm speaking from the homeowner's perspective, not the contractor's. Regarding light fixtures, as it turned out, I wish I bought these online. My electrician told me he and many of his clients have had great luck using online retailers. Instead, I used my local lighting showroom, after researching the types of fixtures I wanted online. They did give me a fair price (which I, of course, doublechecked against online retailers), but actually, the local showroom service left a lot to be desired. We had a few fixtures that came in damaged, and they did not "pre-check" them so they sat in my garage unopened yet damaged and then when our electrician came back to set fixtures, we found several of them were broken and, as it turned out, were on backorder so it took about another 4-5 weeks to get them in and could have delayed the final building inspection. The electrician claimed that it was the lighting store's responsibility to check the fixtures for quality control when they arrived in the store before we picked them up. We also paid one of the lighting showroom "designers" a $100 fee to come out to the house, give us design advice for proper fixture sizes, review our order and make sure that our downrods were correctly sized for chandeliers, etc. As it turned out, when the fixtures were delivered, she had not ordered long enough downrods on the DR chandelier and two of the ceiling fans. Again, another 3 week wait for these with another return trip by electricians! Very frustrating. So, you can get poor service either way, and who knows, I may have been better served by going online. There are some excellent lighting retailers online who offer good phone support, as I've since found out. Here are my favorite online retailers for both lighting and plumbing, all of which seem to offer excellent prices - For lighting - www.1800lighting.com (the store is actually called Capitol Lighting, but this is their website address) www.lightinguniverse.com For plumbing - www.efaucets.com - they seem to offer around 40% off retail, but I don't have any experience with their service. Also, do a google search for ongoing coupons for all of these websites and you may find they have a weekend sale of 10% off or some such thing frequently. Best of luck on your project!

Well I am going to give direct build a try. I really like the look of the Jasper handscraped maple latte. engineered floor. So far CS has been great, they sent me a bunch of free samples with free overnight delivery. After I narrowed it down based on the samples they are letting me order a single box to check board straightness, color, length etc. So even though the website has a "minimum" order, they let me just get 1 box. I will see what the product looks like when it arrives. FYI this is for a 2nd floor balcony/hallway and 2 kids rooms.

I got my 3618 Rohl at http://www.homeandstone.com/ I actually called them and he gave me a better deal than what they had on their website. They shipped it, the shipping company called me when they had it and scheduled the delivery. I did have to have someone there to help me get it off the truck, but I figured I would take my chances that I would have either one of my GC's workers or my landscaper there to help. As it turned out, it came packed very well, on top of a pallet. My landscaper took his forklift and just lifted the whole pallet and put it in my garage. It was up to my cabinet guy to get it from there to my kitchen. Here is a link that might be useful: Home and Stone