Annie, You can report a technical problem at this link Report a technical problem If a lot of people report it as a technical problem, maybe it will get moved to the front burner... Nobody responded to me so I fixed my problem myself. - This is risky, so I'm not recommending it. I'm just letting you all know because you might wonder why my list is up-to-date now. Anyway, I went to 'Edit your Exchange List', copied my info and then made a backup of both my 'haves' and 'wants' in Word. I then blanked out my entire exchange list and was able to successfully save my now 'empty' exchange list. After that, I pulled it up, copied my 'haves' and 'wants' from my Word backup, edited to my heart's content and then successfully saved my now up-to-date list. Again, I am not recommending you try this because you run the risk of losing your whole list.

Thanks

I found this at WorldStart which appeared in their Newsletter and it worked for me. I thought I would share it with others in case they have a similar problem. I quote: "Other Eject Options" I'm sure many of you have read our tips on how to eject a stuck CD from your computer, but even after going through all those steps, are you still having trouble getting that stubborn CD to come out? Sometimes those things can be so frustrating and after you mess with it for awhile, you probably just feel like throwing your whole computer out the window. Am I right? Well, before you go that far, give these alternative tricks a try. They may be just what you've been waiting for! First, try adding something to the CD. If you put an extra file or another song on it, that might be enough to coax it out. Also, when you're using a CD, make sure you eject it before you start up another program. If you leave the CD in its tray while you use other programs, it could cause some problems. Another thing to try is a simple reboot. Sometimes when you shut down your computer and then turn it back on, the CD will eject. Now, while all of those are good suggestions, they still might not work for you. So, if that's the case, you may want to try the other tips I mentioned in the first paragraph. One of them tells you to try the traditional method of right clicking on your CD drive and choosing Eject. I know that's the problem you're having, but if you try it more than once, it could finally open. You never know! The other tip we have tells you how to use a paperclip to get your CD out. You can read all about that here. Either way you go, I hope you're finally able to get your CD out so that you can enjoy your life in happy CD bliss once again!" end of quote.... IT WORKED FOR ME. Also, I bought a Laser Lens Cleaner for my CD-R, CD-RW, CD-ROM and DVD....and they are now cleaned.

Ok I don't know where you have looked so I will start from the beginning. Go to start, control panel, add remove programs, let it complete the list and look there for Roxio, if it is there you can select it and choose delete. go to start, all programs, look through the list of programs there and look for Roxio, right click it to find your options to run, uninstall etc. right click start, explore, go to the program files, open look there for Roxio folder. go to start, search, search for roxio in all files on your pc. Those are the most common ways to try to find something. Roxio is a popular program and yes it did come bundled in many computers so that very well may be how it got on your pc it came with it, and it may be that you never used it so it has never been activated which would be why you don't "see" it. Try that and let us know what you turn up.