The regional technician training center is in Huntsville. There are 5 authorized service providers in that city alone. Best Buy is giving you a load of bull.

Here is a link that might be useful: LG search for service providers

Live Wire oak, that link does not work. Interestingly, we got a service man to come out to look at it today. He is not familiar with LG, but said he would try to find someone. It started working after he left. I got up to get me a coke and find that everything in the refrigerator is hot and I have lost meat, butter, milk, etc.

If you could PLEASE send me information where I can contact someone. I have lost about several-hundred dollars of food already.

Maybe this will help. Go to http://us.lgservice.com at least that is the address listed when I clicked on their service site after doing a google search. Might just come up with www.us.lgservice.com

Anyway, at the top of the page is a tab for service centres. If you click that then it goes to a page that allows you to put in your zip code and then the drop down box below you can click what type of product you are looking for service for. Then click search. A list of local service providers should come up with their address and phone numbers.
In our case I did this and our newish zip code came back unrecognized. I just popped in the old zip code we had and a provider came up. You might have to use a neighbouring zip if you run into similar. At least it might give you a local contact if something for your zip does not come up.
They also list a further assistance phone number at 1-800-243-0000 Hope that helps. Best of luck with it.

Cheers

I can understand how this can happen. I take an oil panting class I coaxed this info out of a fellow student. He was the original owner of an old time appliance store over 40 years in business still going strong. The big box stores are his most hated competition to his business yet with increase of population his sales are basically all he can handle. Sales are supported by service, delivery, set up, warranty, repair, and in his case home style local tech support. Think he told me it took 16 full time people and 8 trucks for supporting his store. I am going to use you LG refrigerator as an example. He might sell 2 a week. He probably going to deliver it and set it up for a flat fee. (I just happened to recently buy a LG delivered 55$ they had to remove my front door pull both door off the refrigerator took 4 people over 1.5 hours to deliver and set it up ) it was from another store not his but it was a appliance store not a builder supply store .
This is where big box stores and appliance stores collide. Lot of the big box stores does not actually have repair technicians. Someone who runs an appliance store with full service does not want to support the big box stores sales (say 10 a week per store) who usually only offer delivery. There no way he could maintain all the appliances sold in his area and he doesnÂt want to. They canÂt make him do it. All LG could do is pull dealership and they wont because they canÂt force him to increase his support fleet to 100 vehicles. This is not just an issue with LG but with all appliance manufactures and warranty.
He told me if you buy from a big box store think of the extended warranty like you would as a retainer for a lawyer but in this case as to have a repair technician that would actually come to your house because he not going to send his out . He could be sweet talked but it takes a while.

I didn't even know that appliance stores did service. I bought my Bosch appliances from a high end appliance store. When I needed service I called them for the name of an appliance service company that worked on Bosch. The second time I needed service I tried another appliance store, but they said the didn't service Bosch and referred me back to the original servicer.