O Francis:
Call back and speak with some body else. Some times, different reps do differnt things. Why don't you ask them to send them bare root in spring. When talking to customer service, you should know what you want and demand it. If they say no, then ask for ulternatives. If you see you are not getting anywhere ask to speak to a manager. Make sure they know it may be too late to plant them is mid oct. since it takes about week or two to arrive at your door step.

Don't stress over email. It would have not done you any good any way. If everything fails, call within their 60 days of warrantee and tell them your roses did not make it. They will replace them no question asked (except to describe the problem). Their replacements also have 60 day warrantee too.

I know it is very stressful to deal with customer service sometimes. But they are relatively good comparing to many others. I had been dealing with them for 5-6 orders and so far I got what I wanted.

Let us know what happens.
Good luck.

If these cultivars are ownroot, then you're buying a fairly young plant, but one that can go in the ground and probably put three months into growing roots before cold weather hits. If they only offer these ownroot, you really don't want to ask that they be barerooted next spring.
And there is a possibility that the roses are being grown in SC at the company affiliated with the folks who bought J&P so it wouldn't take two weeks from SC to NJ.
Remember, J&P was sold and their growing fields in Wasco CA sold separately to different folks.

Francis:

Some good advice above. Furthermore it is illegal to charge your credit card for an item until it has shipped. Period. Does not matter what state you are in. You can call your credit card and contest that transaction ANYTIME if you feel you are not getting satisfaction and it does not seem like you are. I would call back and state unequivocally but politely how they have not met your expectations. If they try to force you to come around to their way of thinking simply tell them that is not acceptable and then call your bank. It's your dollar baby! Don't let anyone get away with pressuring you.

Kate

Ask about the guarantee. If it is "6 months" that isn't enough time. I would wait until next year, but I'm a nervous Nellie about such things.

J&P guarantee is usually 90 days so that would run out before the winter is over if they offer any warranty at all for fall planted roses.

Quote: "Furthermore it is illegal to charge your credit card for an item until it has shipped. Period. Does not matter what state you are in."

I'm sorry, that's not quite true.

Here is the FTC's ruling on this, and you'll see that if you're "reserving" a product, there is a 30 day window, and "reserving" is exactly what you're doing when you're dealing with a plant/flower supplier.

What is the Mail or Telephone Order Rule?
The Rule requires that when you advertise merchandise, you must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days. That is why direct marketers sometimes call this the "30-day Rule."

If, after taking the customerÂs order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customerÂs consent to the delayed shipment. If you cannot obtain the customerÂs consent to the delay -- either because it is not a situation in which you are permitted to treat the customerÂs silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.

HTH,
Bob

Here is a link that might be useful: FTC Rules in detail