Sadly, I have to agree that the customer service and delivery experience are both deplorable. Beautiful catalogs and showrooms - and nice people working in the stores - but after extremely rude delivery people, a missing chair, a demand that I sign that I'd received all items when I clearly hadn't, a screaming delivery person who told me I wasn't allowed to make notes on the invoice, I just needed to sign it, an online invoice that says I paid $2500 for an order that one link later says cost $500, non-existent customer service and the pages upon pages of negative reviews related to customer service and delivery, I will not order from RH again, no matter how beautiful their products look online and in print. I spent about $10,000 on outdoor and indoor items for a recent renovation. I'm happy with most of the items themselves, but after the headache, rudeness, flippant attitudes and untrackable orders, I've decided they don't really deserve any more money from me. There are so many other places to shop! I want to feel good about where I spend my money, and this whole experience has had the exact opposite effect. Strange when a company as well-branded as RH can't figure out the basics of e-commerce and customer experience.

I bought a set of RH Belgian linen sheets expecting them to last a lifetime. I Inherited a set of linen sheets from my French grandmother - who inherited them from her mother – and they are still soft and pristine. The RH bottom sheet started developing small holes within the second year and by the end of the third year the bottom sheet is unuseable. I alternate my sheets frequently and wash them in warm water with no bleach. When I contacted RH they asked me for my receipt which of course after three years I no longer have so basically I am minus a fitted bottom sheet and very disappointed. I will not recommend these sheets as they are expensive and do not hold up to normal use.

Im having same dilemma concerned that para can only be cleaned with soap and water but do not like the pilling of the perrenial. After examining the pilling/softening of the fabric that is on virtually everything in the show room, I’m leaning toward the perrenial now and realizing it is not necessarily a bad look. its not at all like the pilling of a sweater even on the older sofas in the showroom the pilling is very mild and adds a soft touch. there is not much consumer info on the para. might default to the most cleanable which is perrenial. Any other opinions?

I am going back & forth with these 2 sofas. The issue I have with RH is that they are made in China. Also, many negative reviews on Houzz. The pros are the style, dimensions; fits perfectly in my room & love the linen sand fabric. They also have a store near my home. Pottery Barn has similar style but slightly wider so not sure if it works as well. Have not explored the fabrics but sure I can find one. Also, back & forth between upholstered vs slip covered. I’m a single person & no pets. Thanks! Pam