Hi all - I first want to say I am a new member (login wise anyway), but have been reading your wonderful posts and getting ideas for my own new kitchen for over a year now. My install started yesterday (finally!) and I wanted to say Thank You so much for all the ideas/ inspiration/ advice! You are all fabulous! anncamp - This is a very sensitive topic for me since I was (and still somewhat am) in a very similar situation as you - and it was also with an Authorized dealer of Shiloh cabinets! My (main but not only) issue was that I requested 13" depth upper cabinets and the KD ordered 12" depth. They are the light painted inset cabs with cafe brushing/glaze, so matching the remake cabs to the other (correct) cabs has been next to impossible. After 2 tries (over "many" months of time), Shiloh almost got it right. I am taking my chances and putting them up, with the promise that Shiloh will send someone here to better match any that look to be a problem (after reading a post above though, i'm not sure I want to attempt this.) After almost a year of living with a torn up kitchen and having kitchen cabinets sitting in several rooms of my home while I battled with my KD (who also owns the Company and at this point I feel is nothing but a weasley (sp?) con man) and the Shiloh rep, I have some advice that I think might help. #1 - Do Not Settle or allow yourself to be bullied / manipulated into settling for something you did not order. Please remember - cabinets are a LOT of money and you work hard for your money, and you have to live with the final result for many years to come. It is not your responsibility to pay for someone else's mistakes, it's theirs! Hopefully you have a contract to back you up in case things get worse. (My KD tried so many games to get me to settle - blowing up, playing the poor me, then talking nicely and trying to convince me (and others) that I was just nervous, threatening me ... just thinking about all of the crap I endured is making me mad all over again %-) #2 - If you have not yet paid in full, DON'T yet. #3 - Do Not install those cabinets until you are absolutely sure you want them, or unless you get it in writing (with signatures) that if you don't like them after install that they can be returned for the ones you actually ordered or you will receive a full refund. Whether it's true or not I don't know, but I was told that if you install them they can claim that as acceptance, or play the game that they are used now. (My KD and rep tried to get me to install part of the order while I waited for the remake of the other cabs and I said "Absolutely NOT". I got the sense that they knew I was no dummy and meant business.) #4 - Document all communications in writing, especially if you agree to any changes - make sure these are documented "precisely" with signatures. You will need this if it ever has to go to court. Good luck ann, and please keep us posted an how things work out for you. Hopefully it will work out better (and quicker) than my situation. - littleitaly

Shiloh/Eclipse cabinets are AWFUL! DO NOT ORDER THEM! We received many damaged pieces. The retailer agreed with us that they were damaged and needed to be replaced. The retailer brought Shiloh reps to the house and they were rude and didn't want to replace them. After much insistence they agreed to replace half of them. They arrived today after opening two boxes, more scratches and the with the combination of the cabinet being warped and incorrect size we now have a gapl! We will be opening the rest of the boxes soon and will try and to receive a price reduction! Good luck to us!

No, the drawers are not peeling inside. We have HomeCrest throughout the whole house. We also have them in the basement bathroom and have a kitchenette down there. A few months after installation, some of the kitchen drawers needed adjustments. It was done very quickly. My husband just pointed out that one of the 36" drawers is off a little bit, but I had not noticed it myself. The drawer holds pots and pans; so the weight probably caused a little bit of settling. We did not buy the cabinets directly from the factory. We used a small local cabinet company as the go between; so I cannot say how working with the factory is. I don't know if you can even buy factory direct or not. One mistake I made was having a corner sink because that was how the builder designed the kitchen. That row of cabinets is L shaped and there is a lot of wasted space in that 90 degree angle. In order to use it, I would have to literally crawl under the sink to reach things back there. All in all, we are happy with all of the cabinets. I do wish I had more. Seems there is never enough space in cabinets or closets after you're in a house for a few years. Good luck with your cabinet hunting.

Cabinet margins run 30-50%. 20% discount would be on the low % for such a major snafu, but it leaves them making enough out of the sale to actually care and respond if you have an issue down the road. If you strip all of their profit out of the sale, that's much less likely to be the case. One option that could be offered is upgrading to some of the things that you cut out to make budget. Whatever that might be, if it were easy to add post install. Like a fancier crown, or that double tiered cutlery divider.