Live Wire Oak, this refrigerator is still under warranty and many parts for GE Profile models have a 5 year warranty. I would never have even considered an appliance that didn't have a decent warranty. For a less than one year old refrigerator to have problems is not normal or acceptable. Does anyone really think so? GE's offer of a discount on another model, is not acceptable either. Firstly, there isn't another GE model that I would want. We needed a refrigerator that had lots of space. I took a measuring tape with me to showrooms and measured the shelf space of many different refrigerators. I was surprised that most 24 cu ft models today have even less shelf space than my old 23 year old, 20 cu ft Whirlpool which did not have enough capacity for our needs. (and it was old - but as I stated earlier, never necessitated a service call). And we needed one with the largest refrigerator space - We have a small freezer in the garage. Today's French door and bottom freezers models just don't fill that requirement. We also didn't want an icemaker or water dispenser which take up way too much space and have many problems. This GE Profile model is the only 24 cu ft top freezer on the market. I felt reassured by a ringing endorsement by Consumer Reports at the time we bought it, although I notice that in their most recent ratings, GE refrigerators has lost its high rating status. As for my doing the diagnostics, the GE tech was just here. Wasn't that what he was supposed to do? But as I stated previously, of course we checked the door seals. And, of course I don't know for sure what the problem is, but I realized that once again I can't always depend on those who are supposed to have the skill, knowledge, and experience, to do work the homeowner can't be expected to because the homeowner didn't have years of training and experience. After researching the issue I've read enough to come to believe that the build up of ice in the freezer and water in the refrigerator compartment should not be considered "operating as designed". I wonder if Live Wire Oak understands what is involved in testing and replacing the thermostat. It's just not reasonable to advise that I do this repair myself. I don't have the ability or electrical knowledge. An internet repair clinic advises to"Consult with an appliance repair technician if you do not feel you have the skill or the ability to successfully complete this repair". I believe I read that one homeowner who tried this ended up with severe burns. Okay, first step, (according to the instructions on the website), is to locate the defrost thermostat, and in freezer-on-top models, it may be located under the floor of the unit. I'm not sure how I can get under the floor of the unit. Being 5' tall and 96 lbs, I can barely move the beast. And even if I were Wonder Woman, I don't have the equipment to do this repair. For example, in order to test the thermostat, one would need to "set your multitester to the R X 1 ohms setting". Apparently, the thermostat is wired in series (whatever that means) with the defrost heater. I just wouldn't touch that - even I could get access to it. You might want to check out the post: French Door Refrigerators. mmhmmgood wrote on Sat, Aug 13, 2011, "The only one that might be worth avoiding is GE, consumer reports show a pretty poor brand reliability with GE's fridges. " What I am complaining about is that the service technician was here for 5 minutes and left abruptly, without checking anything other than the evaporator coils. He was not originally scheduled to come to our house that day; we were added at the last minute - the fault of GE service schedulers. He normally starts his calls at 8 but he was forced to start his day earlier because of us and was here at 7:45 and he was quite angry. It was very, very unfortunate for us. And I want to stress that our first refrigerator was replaced because every test the tech did - and he did a number - all done with his laptop connected to a central service location - showed every test as failing. It was under warranty and it was declared "unrepairable". If it's unrepairable, it doesn't make a lot of sense to continually try to repair it. It costs a company money to have to send service people over and over again to try to make repairs (costs in labor and parts) when it knows that the appliance is not repairable.

I have the GE Cafe FD CD fridge. We bought it for our condo (we are currently renovating our house) because the old KA died a very slow death. Since we plan on selling the condo once the reno is done, I was looking for something cheap that looked good. I called our appliance guy, who sold us everything for our house and he sent me some photos of floor models he could strike good deals on. I picked the GE Cafe because of the price $1700 (I think), we ended up paying $1200 when it was all said and done. I have been using it for about 6 mths and it is great. I love the FD, we have a narrow kitchen so its really great to not have a huge door sticking out into the main walkway. It does a great job of keeping my fruits and veggies fresh longer then the old KA. The one thing I hate is the bottom freezer. I feel like I'm always moving things around and hoping the drawer will close. Its a constant struggle. The fridge I got for the house is a 48 SxS, which makes me extremely happy!

We had a repairman once tell us that he would never buy GE products because he has to repair them so often. Now we had Profile models and not Cafe. I know that the Cafe series is supposed to be a higher end, but his words still resonate with me. In ten years the electrical board on the double ovens had to be totally replaced twice along with several other repairs made on it. The refrigerator only had minor repairs such as the ice maker which stopped working and the dishwasher quit working altogether. (We replaced it with a Bosch, which I didn't like for other reasons.) The only GE appliance we had that we never had problems with was the gas cooktop. Ironically it was just a plain lower end model GE and not Profile or anything fancy. YMMV

Hello all, No I did not end up with the GE Cafe fridge. If you all have read reviews, NO refrigerators have good reviews as far as reliability. I ended up with the Samsung 4-door, French Door, Food Showcase (which is the door-in-door feature). I had time to watch prices since we were in renovation and the Samsung was $1,100 cheaper than the GE Cafe for the same amount of space and I got a couple extra features like the water bottle that is in the left door and refills itself automatically. I thought that was a dumb feature, but now that I have it, I see I use it a lot! It's much faster to pour the water from the pitcher if you are filling up a larger bottle or pitcher, than to wait for the little water filler on the outside of the door. And it was my hubby who wanted that 4th door---which is the drawer right above the freezer. I wasn't sure but I love, love, love that! It holds all our cheese, yogurts a few cans of pop or water, and if I have a half a lemon or something like that, which would normally get lost in the fruit or veggie bin, I just pop it right there in the front so it is not forgotten about! The only complaint I have is that the ice maker takes up room in the top left side of the fridge. You don't have this with the GE. But we got the big 28.7 cu. ft. one and we keep a lot of food and have had no issues with space. As far as reliability, since ALL brands seem to have bad reviews, I figured the best thing I could do is get the most extended warranty possible. So I got the Citi Visa which adds 2 years to any warranty (yes---that's a feature of the card!) as long as the total warranty period is not longer than 7 years. Bought it at Home Depot along with the 5 year extended warranty which was around $295 I think, and then Citi will extend the warranty out two more years to SEVEN years! If a fridge is going to be problematic, I figure it will do it in the first seven years. And they will repair but will replace if they have to come out more than 3 times. So I figure I saved about $1300 including taxes by choosing the Samsung over the GE Cafe. As far as my GE Cafe range and microwave, yes I have loved them both so far! Had the range about 6 months and the microwave about 4 months. I got them both in stainless. Someone asked how far it sticks out from the cabinets. I can see about 3/4" of the black side of the oven sticking out beyond the cabinets and then of course the entire oven door sticks out beyond that. I don't mind the handles sticking out beyond that. It seems normal to me. I love having the double oven and the convection feature, although for 95% of the things we do, we can use the upper oven. There is planty of space fo almost everything including a cake or a deep casserole dish. I use a lot of cast iron so that is good, but I had some old Revere Ware stainless that I thought I could use. They are all good except the ones that have copper bottoms and they won't work on this stove. The microwave is a microwave! Haven't used the convection feature on it yet. Anyway, I would recommend both appliances although they are a bit pricey. They do look great in the kitchen!