Yes. I was going to order from them, but not worth the hassle of figuring out all that stuff. Considering how many people they employ, you'd think it would be worth their while to hire talented computer people to make the system user friendly.

I was looking at Walmart for some filters for my humidifier. I was thinking I could order them and go pick them up that day. It turned out that I ordered them from Walmart.com and it was a third party company in Pennsylvania that had them and would ship them to me. It took forever to get them after many calls to that third party company. Good thing I wasn't in a hurry. It took weeks before they showed up. I wouldn't order anything from them again.

You are so right, it’s a total mess. The first time I used the site after the changes, half of my grocery list was being shipped instead of being picked up. I started over. The second time I shopped, I used the filter ”pickup only” but you have to use the filter for each item search. So frustrating.

I walk into the store and it's frustrating shopping IN the store too! Their plain Greek yogurt is never stocked, but consistently priced @ .64ea(I love it, it's my favorite). I have to ask someone to go in the back and get it. It's the same at ALL their local stores here. Their cheapest store brand Kleenex is .29cents more than a name brand @ Dollar Tree. They sell Silkience shampoo for $13.99 a bottle. Dollar Tree/same bottle is $1.

I agree. It is awful! Each and every item you have to make sure you click on pick-up on the top of the page. Then it refreshes and shows what is in your local store. WHY can't there be one button for the entire order? Why would I have peanut butter or jelly shipped? It takes twice as long. I also know that certain items are on the shelves in the store but not listed on the pick up page. Are they just pushing certain brands that way?

I.absolutely.despise.the.new.system.

I agree. Although i havent used it mich to start with, the new system is a mess.

My DD uses it fairly often and she finds the employees have gotten very lazy about trying to find items that are actually in the store. These are common items that she puts in her cart, places the order, and then finds out at pickup they are ’out’ and didnt include several items.

I don't use the Walmart site so I can't speak to that but there most certainly can be wide variations from one company's site to another as to how the websites appear and work. They can be quite different from one to the next. Whether for products to be shipped or for curbside pickup. One site remembers my credit card or Pay Pal, another doesn't remember my credit card but remembers my Pay Pal, another remembers nothing.

For pickups, with one retailer, just touch the "I'm here" button in its confirm email and out they come. For another, the I'm Here doesn't' work if don't have the Location feature on your smartphone turned on. (I normally keep it off, it consumes a lot of power). For yet another, push that button all you want, nothing happens until you go in and say "I'm Here".

Roll with the punches. You can be sure that if Walmart is changing its site software, what it ultimately winds up with should satisfactorily work for everyone.

I order from Walmart consistently. NEVER curbside, but delivery. We have a local store, and I ventured inside for the first time in 18 months just this last Saturday. I'd wanted to buy a little fresh makeup for my mother and not department store $$$, which meant I needed to see conservative colors first hand and not go by my monitor. Asked DH, would you like to run me over and drop me right at the door? (since the parking lot is always packed clear full and a mess) And he agreed.

I ordered online from them this morning. Mostly, I find a little tiny line right below the product that indicates if must be picked up or can be shipped. Sometimes they try to insist I pick up, I've backed out and cleared my cookie hoping they can't recognize where I am, will view my transaction as more generic and not within a few miles of brick and mortar.

Occasionally I'll get all the way to check out and see an item I've added they won't ship and then I delete it. My orders typically consist of things my mother regularly uses and are household type things or healthcare/beauty, not groceries.

But I persevere - for the prices. A 6-pack of Ensure Plus is $3 less than our Safeway. A package her fav style Depends is $4 less and very few places stock her small size at any price. Savings on things like shampoo, cold cream, toothpaste. I haven't noticed price increases on my purchases for her in the last several months.

I did order Woolite for Darks for myself last week and it was delivered. Costco has quit having it in stock and its one of my two fall back laundry products that I keep here....keep laundry pretty simple.

I haven't run into the other problems you've had but maybe just lucky?

I'd really rather order delivered and not shop at our local store in person. Its always jam packed and I see no one I know. I don't know where these people come from, but its not a very nice or well kept store.

Yes, the last time I ordered was last week and I really didn't like the new set up. I kept thinking I was in the wrong place. Another thing I don't like about the whole system is you can't change your e-mail address, period. I even called them to ask how to do that and was told it's not possible. So, I have no email contact with them now and don't want to cancel what I have because I paid for free shipping/delivery until sometime in November. Really stupid.

Thanks for putting me at ease. I thought I was the dunce trying to order from Walmart, Usually I buy inside and my son drives me or I walk if I just need a few things. He started to work full time again and should not have to make a 150 miles a week round trip just to get my groceries, so I tried yesterday to order and have it delivered. I could not get anything done. I have to deal with them since the next regular grocery is 18 miles away.

Yeah, I know, drive yourself, but with my bad eyesight and advanced age, this is an absolute no way.

And I'm grateful for all the comments too because they validate my reaction to the website. I placed an order tonight, and had to do the account validation thing 7 times. Then after i placed the order I had to do it again. I should have closed the tab before it popped up again.

A request for feedback appeared after I went to Checkout, and I gave it my best shot (with an AK-47).

Didn't see anyone mention using the Walmart app for mobile. I do and it shows all the options right under the item, so you can see what's available for pickup.

Carol, my DIL uses the app, and feels the same way about it as I do about the computer website. The options are under each item on my monitor too, but it's an extra step I could really do without. Also, even though I clicked on the pickup option for each item, the website still separated pickup and shipping items in my cart, and I had to switch the shipping items to pickup.

Another annoyance is that they seem to have done away with the Edit Substitutions option. I used to be able to approve their suggested substitutions or choose another, or select Do Not Substitute, but unless I missed it somehow, that seems to have disappeared.

I don’t like the upgrade either I had a heck of a time getting cash back from ibotta and fetch because they changed the format of the receipts before they understood what I clearly explained the issue was Then they went back to the old way I use the app for ordering and choose my day/time and store first and don’t seem to have an ordering problem The old format was much better on the website

Do you select your store before you start shopping?

I don't click on any of the fulfillment choices, just add the items to my cart if they indicate pickup is available and I haven't had any issues with that.

Have you tried doing things differently yet?

FWIW, I am glad their favorites feature works now. It didn't for a long time. I reorder a lot of the same things.

1 thing I do when searching is select Walmart as the preferred seller - it's in the filters list. That eliminates a lot of the 'shipping only' items.

I learned the hard way long ago to review my cart very carefully when shopping on the website. Selecting for Walmart as the vendor cuts down on a lot of those fulfillment errors, IMPE.

Yes! I've had many problems too - although they seem to be working some of them out. I had a 4 pack of canned corn shipped... seriously? That was all. I ordered it and it showed up as not being part of my delivery but shipped separately. I can't imagine WM can make money doing that!

For a while I couldn't go back in and add to my order. I usually place a minimum order to reserve my delivery time and then go back in and add things as I think of them. One time my order dropped to below the $35 minimum after I tried to order 1 lb of deli meat and they gave me 1/4 lb... there was no way to say how much you wanted other than 1, 2, etc. They did take the charge back off after I complained. My last order I was able to go back in and add to it, so that has been resolved thankfully.

My yearly subscription is up in Nov. I'm hoping they have more glitches worked out by then so I can renew with confidence. I do really love the convenience of having my groceries delivered.

Sounds like a plan, Jack! LOL I always give the order workers great reviews. They do a much better job than the website.

I solve any Walmart problems by never going there and this has been way before Covid. I have one two miles from my house and a maga one six miles. Haven't been to either in years.

I don't like the new system at all and find it very confusing. The whole system was down earlier this week.

I like the new "Save for later". Hopefully it will get better as they work on it.

lonejack, I don't know if your comment is a serious one, but Walmart being a large organization like you and like I know form the inside, I would think it most unlikely that a newly hired, fresh graduate will have any influence at all on a customer facing website. That, whether well done or poorly done, had to have been the result of advice from design experts, consultants, marketing and sales experts of all kinds, prototypes, meetings, and who knows what else in the process.

• I.absolutely.despise.the.new.system.

me too. what a pain it is now.

Elmer, I could be wrong, but it seemed clear to me that Jack's comment was tongue-in-cheek. His son just might be the catalyst though!

Not clear to me, as I said. You're likely right.

Maybe when he's there he can get them to order more ripe avocados too.

Yes Elmer, my comment was in jest. I am well aware how software/web development is done these days. The developers have little to no input on the final product. It wasn't like that even 15 years ago. Back then I would work directly with the business users when designing and developing software. Now there are many 'layers' of product managers, business analysts, project managers, subject matter experts(me), application architects(me), etc. between the business owners and the developers.

I don't even know if my son will accept the WM job offer. He has a few other interviews with job prospects lined up here in the KC area as well. But it is nice to have the WM offer in his back pocket if nothing better is offered locally. He can at least work there for a few years to get some real world work experience before moving on.