In my opinion, any manufacturer would be better than Showplace cabinets from Showplace Wood Products, Inc. We completely remodeled our kitchen this year and purchased $18,000+ of Showplace cabinets from Showplace Wood Products, Inc. through a local dealer at the beginning of March, 2008. Worst decision I have made this year. We put down a 60% deposit and were told the cabinets would arrive in 5-6 weeks. They arrived more than 10 weeks later at the beginning of June. We did not receive our full order and what we received had numerous problems. Of what we did receive, 90% of the doors and drawer faces had flaws that required replacement. The flaws included: chip outs at the panel joins, door insert panels had the wrong side facing forwards, glue rag marks, inconsistent and poorly sanded drawer panel ends, and staining flaws. Three of the cabinets were the wrong size and had to be reordered. We were told the replacement order would be expedited due to the already lengthy delays we had experienced. Not true. After another 8 weeks we received the replacement cabinets but had to wait another few weeks for the door and drawer faces (due to the significant number of flaws they had to have a special meeting which dragged the process out even longer). When they did arrive about 30% of the replacements had flaws that required they also be replaced. The dealer and Showplace's manufacturer's rep assured me they would be replaced. It is now the middle of October and our kitchen is still not finished. The dealer hasn't returned calls for 4 weeks. The manufacturer's rep on the other hand has returned calls and is looking into the situation. Other than the poor delivery time, slow customer service, and poor quality finishing, I would also add that the cabinets do not have the build quality I expected or was led to believe that I would receive. On the plus side, the design is very nice, the frontal appearance is very good, and drawer construction is very solid. On the negative, the cabinet walls are only 3/8" plywood construction and the backs are at best an 1/8". The cabinets are poorly braced and my cabinet installer had to rebuild the oven cabinet so it would support our built-in oven. The thin wall construction means that the cabinets 'rack' easily making it very difficult for my cabinet installer to true them up during installation. But you will not find the cabinet wall thickness mentioned in any of Showplace's marketing materials. I sifted through their website and .pdf materials but cabinet wall thickness is artfully omitted. In my opinion these cabinets look good but are not built to last. I have since learned that I could have had custom cabinets built with much higher quality for equivalent dollars. And if I had, my kitchen would be complete by now. My dealer told us we could expect our cabinet install to take 3-6 weeks from the time the cabinets arrived. It is now 5 months and it is still not done.

did you reach out to the contractor that did the work? They are the ones that should follow up and get replacement parts for you. I have been selling Wellborn Forest Cabinets for 30 years and they have had their ups and downs, but they have always taken care of any issues any of my customers have ever had. I have Wellborn Forest Cabinets in my house for almost 10 years now and they look as good today as they looked wnen they were installed. All the drawers are as smooth as silk, the doors have never needed to be adjusted after initial adjustment, which should be done as part of the installation. I read alot of complaints that are unfounded about this cabinet company and it isn't fair to them. I sell thousands of Wellborn Forest cabinets and the isuues are few and far between, and most of the time they are shipping or installation issues and are replaced no questions asked when I submit claims. Wellborn Forest is a top notch A+ better business bureau company and doesn't deserve the bashing that a few unsatisfied people are posting. Most of those are not going through the proper channels to get satisfaction.

The in-laws just had Kraftmaid installed within the last two months and they seem to be happy with them thus far. They were going to have ***** (a major name) reface them and when the sub-contractor came out to measure he told them they could have brand new cabinets for the same price (I'm sure ***** would be less than thrilled with that kind of sales pitch but it was too good to turn down). We visited them in October and I was impressed with the self-closing feature (brand new thing for me - I've really been out of it in terms of what's new in cabinetry). Of course, most (all?) of the companies have self-closing features but I've noticed that, since being back home and visiting cabinet stores, some don't seem to close/function as well as others (which could be a result of being in showrooms (?)). We had custom cabinets in the last house and the quality was terrible so in comparison, the Kraftmaid seemed well-made. I had Amish-made custom cabinets in the house before that and thought the quality of the Kraftmaid was more in keeping with those cabinets (which were built in the pre-self-closing era but were very well made). Unfortunately, Wellborn Forest is not available in California - at least not according to their website, although Wellborn appears to be available. I've always had the impression Wellborn were well-made cabinets but I don't know anyone who has owned either line. I've been somewhat leery about Schuler because they're owned by the same conglomerate that owns Medallion (Elkay) and when I googled Medallion a few weeks ago this is one of the first 10 entries that came up (and from Gardenweb): "My frustration with Medallion Cabinet Co." I haven't ever looked at Koch cabinets because even though their website indicates they're available in California, they don't list dealer names and require a phone call for more information. I'm weird in this way - but a little thing like that aggravates me. I've actually emailed a handful of cabinet companies for more information on dealers and have never heard back from any of them (apparently the economy is better than I thought). I'm curious about Big Blue. Is it a store like Home Depot or Lowe's?

@baseballmom94 Who did you end up going with and what was your experience? My designer is recommending Kith or Shiloh for my bathroom vanities. Just curious your thoughts on what you actually decided on. Thanks!