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Countertop Edge Profile Conondrum

Chantelle
2 years ago

Designers and Countertop Experts out there, we would appreciate your input! We ordered a double-thick 6cm quartz countertops for Island, but ended up with only 3 cm.

What happened? We were invoiced for extra 6cm material for the island. The perimeter was to be 3cm. The company shot out an email before installing just to “confirm pencil edge” selection for entire project, which we did. On the phone, the owner initially agreed that pencil edge was just an edge profile and not thickness, but he changed his tune the next day, saying that we changed to 3cm by confirming our pencil edge selection.

Our admittedly limited understanding is that pencil edge is an edge profile/style and not a thickness. The company said we were previously down for Ogee (unbeknownst to us), but most of what I find referenced online considers Ogee to be a an edge profile that is S-shape and has concave curvature. Can anyone set the record straight?

On another note, the quartz countertop installer did NOT install supports for a 12.5 inch Island overhang and a 13.5 inch peninsula overhang. We have children and are wondering if this is a genuine safety concern. They had communicated to our carpenter they would install them and didn’t, but again we just want to know if this is a safety concern.

Thank you in advance everyone!

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