They are so frustrating this way. I ordered a duvet cover a couple of weeks ago to match some shams I had previously ordered. Four days after I placed the order they notified me that the duvet cover is no longer available. I routinely hear about people who try to order things that are in their just published catalogs only to find out they aren’t available to purchase.

I ordered a small rug from PB a few months ago, they sent a different one. I guess the one I ordered wasn’t in stock, and they thought the one they sent was close enough. Luckily, I actually like the mistake rug better, but it still showed me their customer service and shipping practices are questionable.

I’m very understanding that we’re living in challenging times right now, and things are not the same as normal ... but have heard of these issues regarding PB for many years.

Unfortunately, the cover was designed and printed weeks ago. The buyers either mis-calculated interest or lost their supplier since then.

I know they do the best they can to balance and predict customer demand with item supplies, but it is frustrating when something sells out almost before you even saw it.

This year is so unusual that I'll bet every company is tearing their hair out trying to predict what buyers' behaviors will be. Will they order more because they can't go to the stores and are stuck at home? Will they order less because so many have lost their jobs and have less disposable income? Will they order less because they aren't entertaining friends and family in their home?

FWIW, it looks like a knock off of the Pendleton blankets...

ETA --- HA! i only looked at the pic, i see they ID it as such. Have you tried their site? https://www.pendleton-usa.com/blankets/

I wanted 2 curtain rods from Pottery Barn. They will be here in April if I buy now.

I was going to order a blanket today during their sale. Had it in my cart for a week or so waiting to see what Black Friday deal they would have. I was about to pull the trigger until I saw that it wouldn’t ship until May! Nope. Not interested. I can wait.

I was also going to order a Christmas tree base wrap but it suddenly was unavailable when I was ready to place my order. That really should have sealed the deal for me right then.

The Pendleton site has them but they won't ship until Jan 1.

Cawaps, really? I looked there but didn’t see. Off to check now. Thsnk you!

Kinda as I expected...the blanket, but without the faux fur back, which I liked. Thanks anyway. Nice of you and MTN to check for me. 😘

Hmmm. Now, if I can find the right size throw, and granddaughter takes to sewing...😁 Yes, sorry, I do like emojis

It looks like Pottery Barn merely licensed the Pendleton design, then outsourced the manufacturing. The Pendleton blanket is all wool rather than mainly polyester, a bit larger and made in the USA rather than imported. It does not have the faux fur.

It looks like two of the blanket colors are in stock from the Pendleton site (the green ships in January), and the throws are in stock now in all colors.

Blanket

https://www.pendleton-usa.com/product/yakima-camp-blanket/70302.html?dwvar_70302_color=3003

Throw

https://www.pendleton-usa.com/product/yakima-camp-throw/72266.html?dwvar_72266_color=1226

Sorry, I only just saw that you were after the faux fur, so I guess these won't work. It did give me an opportunity to check out the Pendleton site, though. They have some nice bags...

Why can’t they simply update the website when the product is back ordered?

Martinca, I am at my Pottery Barn returning the shams that won't work for me. They have this blanket in my store. You could check your store if you have one nearby, or I would be happy to buy and ship it to you. Although I think if you call my store you might be able to get them to ship it, too. Not sure! Let me know if you want my store contact info. Throws are 25% off today.

Just because when you try to order the blanket online for pickup in the store you can't place the order does not mean the store does not have any. Call directly. The system will not let an order be placed if it puts the in-store stock below a certain level. This helps the store keep inventory for in-store sales.

The Pottery Barn throws have a faux fur backing. Those on the Pendleton site do not. They must have been made especially for Pottery Barn.

Reff31, that’s very interesting, and makes sense. Bluebelle, you just gave me warmest feeling...to picture you, a stranger, but my forum friend, off in a store somewhere perhaps far from me, and looking around for MY throw. It gives me goosebumps...in a Very lovely way. And then, your over-the-top generous offer! There’s almost nothing I dislike more than packing and mailing things, so can imagine how Floored I was by your offer to help. Wow. I would like to contact your store! Thank you so, so much!!

I was going to suggest you call and ask them what stores have inventory, and then see who might be near, but Bluebelle has saved the day!

Sounds like I should probably be shopping/ordering for Christmas right now!

A different complaint but a few years ago PB came out with a new coffee table that was closer to 17" rather than the 20" in the description. I've called customer service and mentioned it to PB sales associates over the years and it is still listed as 20"h! I recently ordered it anyway and DH will come up with a solution to raise it closer to the advertised 20".

Martin, that is sweet. :)

The phone number for my store is (616) 940-2327. They had two on the shelf but sometimes they have more in back. Just let me know if you want me to pick it up. I will need to give you my real name if that is the case so I'll make sure my messaging is turned on so you can reach me. PS Looks like my messaging is on, so holler if you need me!

I ordered a $1600.50 couch from PB last year. Waited 3.5 months and paid $250 (!) for delivery. I had it for a few months when I sat on it and heard a crack. Now I hear a creak every time I sit on it and I DREAD calling customer service. I will never buy from PB again. Their stuff is way overpriced for the quality.

Awww.....what a wonderful group of friends we have here!!

How sweet is that???!!! MERRY CHRISTMAS - the Christmas spirit is still alive!

Oh my gosh - what a lovely story!

My two mini- doxies (one is a Cavadoxie TBH) both have striped Pendleton coats. Send me your address, martinca, and I will dress them, pack them up and ship them off to you. They will look great with your new throw and they love faux fur. Happy Thanksgiving!

So happy to hear that Marti!! I’m glad I could help. Good timing for me to stop into the store today. :)

I love this group!

So kind Bluebell...and so happy for you Marti !! This group is the best. 💛