If you have a third party email unitlty (Thunderbird, etc.), most of these have a "trash box". When you delete an email from either the "In Box" or "Sent Box" it goes to the trash box. To complete a deletion, go to the trash box and delete. Items deleted from the trash box are gone. This is a neat feature. For example, if you deleted a message while reading it in the "In Box" and then later wanted to retrieve it. you can. Merely move to the trash box, select the message and "Move" it to another box.

Go to your profile page and then go to Support. Hopefully they can help you.

I've been trying for yrs and it's like your in a prison!!!

bart bart - I am so glad to hear that I am not alone in the universe in that I do not, and have never, and have no plans to, own(ed) a smart phone! I have never wanted to carry my computer around in my purse or pocket - I have enough trouble with my actual computer (which I keep locked in my office - it can't get into too much trouble there, and they can "track" its location all they want). There was a long article in the paper (I think the WSJ) yesterday about how smart phone providers are all moving to demanding that you pay them only by giving them access to your bank account. That is crazy - every day I read about some huge company being hacked and having all its users' "secure" personal info stolen, and I have no desire for my banking info to suddenly be on the "dark web". My flip phone, which I have ONLY for emergencies, is totally off 99% of the time, and will stay that way. fig_insanity - I can't imagine your frustration - I hope you manage to re-construct your lost contacts somehow. I agree with everyone that every time some sort of system says they are "updating", it is usually a catastrophe. Jackie