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One corner of one sash is all your showing. I have seen the same thing many times, while not great, it is within their range of normal. I have seen the same on display units as well.

@ millworkman, those are 2 different windows, different corners, problem exists on many .

Pls don't tell me it is normal, quality finish , because it's ridiculous . Above 2 more windows. Just 4 units as examples.

I am telling you I have seen it before. White windows as well, many times, whether you want to believe me or not. I am not saying I disagree with you, I think it is not right but unfortunately they feel it is within their range or normal.

Apparently, "normal" can mean "marginal" or down right "shoddy" these days. I do believe you.

You know, there are a ton of things that are not done to exacting aesthetic standards. Anderson is not a very expensive window. Those things look reasonable to me. If you want better, spend more money. They will come out and touch up though.

I have Anderson 400 - if I take close up pictures, I can find similar. None of it is bad.

@David Cary they're not cheap windows. Something broken off is not normal. At least not for me. Nobody expects perfect but needs have normal look. Maybe Anderssen should present this quality in their catalogs and be more transparent about what they sell, then the customer will be aware what's buying. If you are ok with quality like that good for you, other people don't have to be.

It's Anderson!

They are not cheap and they are not expensive. A quick search on this forum would have found you many similar pics. And you know what looks perfect - painted wood. Super cheap. Money doesn't buy aesthetic perfection.

Maybe I am missing something - but "something broken off" - I don't see it.

"Maybe Anderssen should present this quality in their catalogs "

Actually I mentioned above I have seen thru the many years I have been on the business multiple display windows all with the same corners. Most were white however so it does not stand out as much.

@David Cary corners

Some models of Andersen windows are better than others so it would help if you told us which ones you bought. Always buy Andersen windows from dealers rather than Home Depot.

@User, purchased 400 series, casment, through Home Depot but person from Andersen was involved while ordering. Do you think Home Depot gets worse quality windows from Andersen?

Ah, you purchased through a "big box" store. Say no more...

The 400 series casements have less than ideal corners.

In many instances, companies put lower quality products through big box stores because their customers are less sophisticated. Major plumbing companies downgrade their internals when sold through big boxes. I see no barrier to Andersen doing the same thing - if nothing else, they could just have lesser QC for big boxes.

But either way, the 400 casements are known for this. I bought them knowing it. I figured I could get them to touch up (or I could do it) any particular visible windows that have an issue. I haven't needed to. For most homes, a large majority of windows aren't exactly visible at 1 foot or even 3 feet regularly so close up details - like zoom on a camera - aren't the end of the world.

I have to say, you really give up all credibility in many ways by purchasing from a big box store. I would never consider buying windows for a new build at a big box store for many reasons irregardless of things said on this forum. But the pros here really really hate big box stores.

I don't mean to be insulting - but it was an amateurish move. And it makes sense that you didn't realize what you were getting. Such large purchases are best not made at a big box store in the future.

1) I would never buy anything to be delivered to a site without a prior inspection from any store e.g. HomeDepot or Lowes.

We had purchase x00 rolls of insulation from Lowes once. How can you go wrong? Lowes employees appears to searched the entire district located every opened and 7 years old roll that they could find. Most were ripped, had holes, covered in dust, had mouse droppings. Imagine their surprise when we delivered it back and had very interesting conversation with a c/s and later with a manager who really did not want it back. Lol.

2) Never had a same issue with typ lumber yards. [Except 84s something is going wrong with them].

==

ANDERSEN provides the same "quality" corners [400, 200, 100] for everyone. With windows we inspected every window prior to pickup and making sure they are correct size, not damaged, not warped. You also have to make sure they are stored correctly... or they will leak.

Windows were sent from Andersen factory and person from Andersen (Regional Manager for North East
Region from Andersen) was involved in the whole ordering process.
Actually Home Depot was the most helpful part involved in this order. They replaced few broken windows and then decided to deal with Andersen. So my personal experience with Home Depot is good. Our builder is doing a lot business with Home Depot and I believe that is the reason Home Depot stepped up and helped .

"[Except 84s something is going wrong with them]."

I would not consider them a real lumberyard honestly. I know they are classified that way but from my point of view they are worse than a box store. At least here on Long Island.

OP< why the screen name change to an anonymous HU user?

@ @millworkman, I think I should probably put some nickname not real name. Set up account not so long ago and being busy with 2 little kids and constraction didn't pay much attention . That's it.😉

I think defamation has something to do with it.

@ Mark Bischak, not really, If there
was everything okay with the product I purchased I wouldn't complain. I was disappointed with the quality of the windows and this is my opinion, personal experience with that company. I contacted Andersen and they know I am not happy customer (not incognito).

Just curious, are you European?

My impression is that windows there are much better .... and much more expensive.

Just to be clear, you can tell Andersen that you think their windows are junk that you wouldn't use in a doghouse, but posting on a forum is a public proclamation. This is a very different standard.

I personally think you are fine but I am not a lawyer. But I know enough to understand that you can get sued for statements on an internet forum.

Pretty sure you would have to be lying to lose a defamation suit and I don't think you are.

Curious what you considered expensive? Wonder what Home Depot's take is? Might be same as other typical sources.

My windows (SE Energy star; smartsun; a couple laminated) were about $23k for about 30- most of which are 30x60 range.. SDLs - 8 lite. You can spend double, and you probably can't spend 1/2 of that for other brands.

Yes, I am European. I think many things not just windows are better quality.

Ha - so true....

We are much more concerned with price than quality on this side of the pond.