Italians know how to make furniture. Chinese.....well not so much. You get what you pay for. Palliser would compete with Natuzzi.

From a personal perspective, we’ve had two Natuzzi recliners for 13 years that have been used daily but not abused. They’re comfortable and still structurally sound, but the leather is showing wear on the seat. However, friends with children had a Natuzzi sofa replaced after two years because the structure failed, and the replacement also failed. So basically, much depends on the amount and type of usage. Deco rest in Canada is not a high end line but is certainly reliable.

Thanks. I decided not to get the Natuzzi because I found one that I like better and the cost was one third less (also Italian made).

Did you regularly condition the leather for 13 years? I would expect any couch to show some wear after 13 years, so I assume yours has excessive wear?

We did for a few ?5 years, but not really, and I’m not sure if that would have made a difference, as only one chair is showing the wear.

There's a product that takes care of leather wear or check with a Leather Medic service. No need to get rid of perfectly good leather seating.

i’m also thinking of buying natuzzi italia - i was told at the natuzzi italia gallery that it is NOT the same as the natuzzi sold at the large furniture stores. has anyone actually bought the natuzzi italia?

is that what you ended up buying? a gamma brand? i love the natuzzi ”look” - i hate a headache which is why i’m asking these questions about italia - per others who have written, it hard to distinguish if the complaints are on which line.

I didn't get the Gamma either, the couch I got is made by Calia Italia and it was just delivered today. I love it!

I received my Natuzzi made in Italy and it doesn’t compare to what I saw in showroom. I called the day after delivery to report wrinkled seams & was told the first step is reorder new cushions, headrest and back covers. They arrived and replaced orig pieces but still looks awful. I explained that the pressure was too taut when stitched causing leather crinkles in seams. I had to repeatedly listen to leather variances, Hyde’s and so forth. It’s not the leather,it’s the production in sewing. For Natuzzi to send out a flawed product and then refuse to replace it is unacceptable. These pics were taken the day after the repair/replacement pieces were assembled. They do not smooth out no matter what I do. It’s the sewing. I was told Natuzzi has been assembling sofas for 60 yrs, if it’s an isolated incident replace it, don’t try to convince me this is normal. It’s not!!!

Natuzzi isn't what it used to be like it was in the 1990s. The reality is they make some of their stuff in China. They won't say China they'll just say "worldwide" But basically that means China. I find it pretty offensive to be honest. I would never by their editions brand and tbh I don't trust a company where they outsource in a country like China. Would they make their Ferraris in China? of course

It's really to find anything not made in China these days and you can't trust anyone who claims otherwise. I shop at a store down here in Florida called El Dorado furniture and they have nice contemporary furniture . I have bought a lot of furniture from them but I have stopped because their furniture is not very durable and it just doesn't last - probably because most of fheir furniture is made in China and trust me when I say that eldorado sells it at a huge premium price. These kind of Furniture stores don't care about customer service they just want a sale and they're on to their next sale with another customer.

@uscpsycho I'd love to hear your thoughts about your Calia Italia sofa 2 years in. Happy with the purchase? Any quality control issues? I'm in the process of trying to decide what italian manufacturer to choose. I've seen some impressive pieces by Gamma. From what I've been told, they used to make sofas for Roche Bobois but no longer do. I made some enquires on who makes Roche Bobois and it's another Italian manufacturer. I'm also researching Minotti. I've yet to see Calia Italia in person.

@Dano Marco I'm very happy with it. I sat in it often for the first year but now have another TV viewing area I use more. But it has held up beautifully, it looks the same today as the day I got it. It might be a tad firmer than what I'd consider ideal, but the design is just as important to me and I love the way it looks.

The couch I bought was sold at Scandinavian Designs. I had no idea it was made by Calia Italia until it was delivered and I saw the paperwork for the couch had their name on it. So it's made by Calia Italia and sold by Scandinavian Designs. I wouldn't be surprised if other pieces they sell are also made by them, but they probably wouldn't tell you and the sales people might not even know. This is the couch I bought (color is lighter in person than in the photos) - https://scandinaviandesigns.com/collections/sectionals/products/donte-leather-corner-sectional. If you just want to see the quality of the manufacturer you can go to a showroom if there is one near you. At the time I bought it all the nearby Scandinavian Designs showrooms had this on the floor. If you call and ask they will tell you if it is on display. All their locations are listed here: https://stores.scandinaviandesigns.com/

@uscpsycho Thank you for taking the time for the write up. Congrats....that's an absolutely beautiful leather sectional. The bold stitching details and full leather pieces covering the back of the sofa bench caught my eye. Really sharp.

Alas, in Canada we don't have any Scandinavian Designs stores and despite entering a bunch of locations in the USA (in the east), I can't seem to find any. I plan on visiting a Calia Italia dealer in either Toronto or Montreal. Did pricing change much from two years ago to what's currently posted on the website for this particular model?

Thanks again.

Dan

@ronan dano I'm not sure what I paid for mine. I recall it being expensive but I don't recall paying $6K for it. I feel like I paid less but I am also very well known for having a terrible memory so what I "remember" from two years ago isn't worth much...

Have anyone bought a Natuzzi sofa Deep collection? I like how it looks from pictures online, but showrooms near me don’t have it.

Natuzzi Italia is made in Italy. Natuzzi Editions is made in China. Let be clear, Chinese have been making furniture hundreds of years earlier than the Italians, or most civilizations on earth. They KNOW how to make the highest quality furniture. One would know if you visit museums and examine how old Chinese furniture were made. The case with Natuzzi Editions, the line is cheaper in price and in manufacturing because they were DESIGNED that way, in Italy, not because they were made with less know-how or lower workmanship. If they make them top rate in China, would Natuzzi still be able to offer/sell a less expensive line? Not.

purchased a couch and ottoman (jeremy model) from natuzzi italia costa mesa about a year and a half ago. furniture construction is awful. 10 year old kid jumped on ottoman and it broke so i opened it up to take a look inside and its cheap plywood, no corner blocking, and turned out the ottoman legs have spaces for 4 screws but they only put enough wood to screw in two of them. another $5 piece of wood and it wohldnt have broke. honestly theres a lot of talk about china in this thread but the costco furniture ive seen is better constructed than this junk. also pretty poor customer service re: delivery scheduling--they only had one delivery day per month to LA and if you weren't available that day you would be charged something like $10 a day per piece for storage until the next day.

In 1986 i had custom made couch set at store in Dallas, TX, called Westin’s, which no longer exists. I chose style, color/finish of the leather, waited 6 months for delivery. I knew it was being made in Italy. Years later when I moved it to new location the tag underneath stuck out. Looking at it it says Natuzzi. While after 30+ years the styles have changed and it’s not popular to have sets of anything, it has held up well. I cannot speak to Natuzzi Italia quality now, only that i have been happy with my purchase, which at the time was very expensive.

Excellent staff. Comfortable, great looking furnishings. Negatives: ship time will be months on most items. If you find puddling/wrinkling of leather seat cushions and leather chair backs unattractive and unwanted then stay away from all Natuzzi leather furniture. They may not tell you that this will occur with their leather product but it is common as it was with our purchases. The photos in their catalogs and showroom examples will not demonstrate the leather puddling and wrinkling but it will occur as it did with ours (and ours hadn’t even been sat upon!). Buyer beware of Natuzzi leather furnishings.

We bought a Natuzzi Sofa - designed by Nika Zupanac - Deep - it's modular with the top grain leather. It's made in Italy and is a showstopper in our living room. It's also extremely comfortable and is different than most cookie cutter contemporary Sofas. We also bought a sleep sofa - with the same top leather . . . opens in a unique way and comes with fitted pillows. Top quality - also made in Italy. If you can catch a sale they are the best value for the quality in the business.

@Stu L congrats on the purchase. any chance you can share a pic or two?

I'm sitting on the Sofa now . . . and don't want to get up:) But this is the link to their product . . . https://www.natuzzi.com/pl/en/shop/natuzzi-italia/na-sofas-sectionals-sectionals/deep-sectional-sofa-leather-light-grey-3206xc3804001

And they don't promote the designer who is an ultra cool European designer of many things.

Thanks everyone for posting. We are building a modern house and are in search of a motion couch or loveseat. We liked one of the natuzzi pieces we saw at Furniture Land South in High Point NC, but shying away due to reviews. We are headed to NYC in search of more modern furniture…. Any recommendations?

Our - Deep - sofa is great as posted. The Deep line has multiple configurations. We elected to buy the top grade leather - since we expect to keep it forever. It is comfortable and is a showstopper in our apartment.

Anyone here with Natuzzi couches (or that chose something else) did you get them with a recliner? Fell in love with one of their sectionals and the idea of having a recliner in my primary sitting position (as opposed to a chaise) seems like a wonderful idea.

We have two kids and two small, couch allowed, dogs. Haven’t decided on leather or faux suede/velvet at this point

Shoot, can’t edit post. Meant to ask: if any of you considered the Natuzzi Italia and went with something else that has a built in recliner, I’d love the recommendation!

We have bought volo recliner sofa, 2 dodi and 1 estro. I think the quality of construction is 4/5, leather quality is 5/5 compared to the price. You can’t really get a sofa under $4k anywhere and also not a lot of sofa design is made for comfort.

We dont have kids so have not really abused but had placed these items under rough renovation process-workers placed chairs ovelapped each other for 10 months. So it caused slight twists of form. Design of estro and dodi dont take up a lot of space if your living room is limited. We have used volo 5 yrs, dodi 3-4 yrs and waiting for receiving Estro. Recliner is comfortable but its still wide sofa. If you want recliner, i recommend Himolla Aura- 1st class airline seat quality. Super comfortable!

Does anyone have any thoughts on the Italia Rock sectional sofa with recliners?

The product is so beautiful! but the cuatomer service is not! if you need them they do not answer. so think before byobg this products

We have had a natural leather Natuzzi suite (Italian not chinese) for 28 years and are so robust, really comfortable and it still looks amazing. it has aged so well and i have only actually cleaned and fed it with the reccomended products 3 times in 28 years. The arm chair has worn the worst and i regret not treating it more as it has had heavy use and now needs covering or replacing as it has darkened and a small split appeared on one of the arms but the two and three seater sofas and ottoman are in great condition.

Awful customer service, refused refund, replacement or repair . section of corner suite under padded and leather several deep ripples as too loose. referring to trading standards and requesting credit card refund. would prefer a settee fit for purpose. Will not be recommending Natuzzi.

UGH! Purchased a dark blue Natuzzi Trionfo Sectional in 2020, delivered in spring 2021. The armless chair's leather is now is akin to the neck rolls of a shar pei. This is the only piece of the sectional that has "visible" issues. And the person who sits on this section is a 96-lb old lady. Shocked to see a 7K couch fall apart at the 2-year mark. Upon contact, Natuzzi has pointed out that parts are only covered for two years. So @ XiaomingLi agree with you that this line is designed to fall apart. @ HU-738521931 we should talk since you are having the same issue. Customer service is foisting the subpar parts and construction back on the retailer. I suspect as a stalling tactic. I've noticed on other sites the "comfort wrinkles" (a Natuzzi rebrand!) complaint is common. Class action anyone?

Bought the Natuzzi Brama delivered 7th Dec 2024. flagged same problem with cushion very baggy and unsightly on one section of the corner settee within 2 days of delivery. They arranged appointment with technician outside 30 day legal obligation to refund so put in a request for a refund. Engineers report was a whitewash in favour of Natuzzi and said it was normal! This did not reflect the conversation we had . Natuzzi denying any liability. Negative reviews reflect this scenario so wonder if this ’independant company’ works in favour of Natuzzis to refuse to provide a repair, refund or replacement. All seems a bit dodgy to me! requesting section 75 with my credit card and putting negative reviews on Trustpilot and other sites. Trustpilot good reviews of 4.8 are because they ask customers at time of sale to upload a review on Trustpilot which occurred with me and i declined. wouldn't deal with this company again .