Thanks for all the help everyone. Just wanted to follow up on this. After looking at it further and doing more research around the web we determined that given the tile size and requirements for a full tile next to the bullnose this is the only way it would fit together. I do believe that they should be more careful about which tiles they offer for placement in the shower if they are not going to adjust the shower size to accommodate the tile in an attractive way. I think it's pretty low of them to take our money while we am under the assumption that the tile will fit (why offer it if it doesn't look right?). But in the end we decided to live with it. When they replace the listello with the correct one, they are also going to see if they can replace the corner sealant with something clear or at least closer to the tile color. I think this will make it much less noticeable... The rest of the house looks phenominal at this point so we are overall very pleased, even if the master bath isn't what we would hope for.

I feel qualified to comment on this issue, as we had a similar problem occur in our build with respect to the finish carpentry. To make a long story shorter, the trim carpenter did a horrible job - placing way too many nails in the trimwork, many unnecessary holes in our closet walls, and putting on chair rails upside down, etc. The excuse was that since our trimwork was to be painted, all of the nail holes (sometimes over 30 in a 5' piece of trim) could be puttied and covered. But it was so bad, and our painter wasn't happy about having to do all that nail covering work. So we insisted that the trim be replaced where needed and attached properly to the walls. Painted trim is not an excuse for shoddy workmanship. We thought we would encounter some resistance with our builder, and initially, we did, but once they saw how bad it was, they ordered a new trim package and fixed all of the problems, including recutting all of our poorly cut window ledges. We asked that the original trim carpenters not come back to do this, and we are now very happy and very satisfied with the replacement work. If you don't ask, it won't happen. We are not "picky" people, and we do not wish to engage in unnecessary whining and complaining, but consider the fact that you have paid a lot of money for this and that it is not what you asked for. Your builder is responsible for the work of his subcontractors. I hope that you can get the issue resolved. When subcontractors are working with such expensive materials, they need to be careful and professional in carrying out their work. Jan

I had a wonderful contractor but had tiling issues galore. My contractor was willing to swallow the cost of a redo and hire another tiler to fix all issues but in my state the rule is to allow the orginal contractor a chance to fix mistakes before withholding payment. I know my contractor has kids in college, does not make obscene profits off of his clients and is a really great guy so I did not want him to lose money on my job if the orginal tile contractor could fix the issues so we worked with him and gave the tiler the opportunity to fix the big issues. If after the orginal guy redid the shower and lippage on floor it was still unacceptable than I would have let the contractor hire anew. Luckily the tiler did a good enough repair. There are two tiles of lippage less than a quarters depth on the shower wall but I can live with those when the shower drains and dries now properly. My tiler was a nice guy and has done great work before for other satisfied customers. I am not sure what happened in my shower the first time around but I know sometimes factors are out of people's control and mistakes can happen even to good professionals. I did use a tough pattern with LFT so it was part product and part my choice of pattern at fault to be honest. Sometimes giving a contractor a second chance works while other times some people do not learn from their mistakes but I do feel working with people towards a solution that benefits all parties is always the best first option.

LOOKING FOR A QUALIFIED TILE INSTALLER? 14 QUESTIONS YOU SHOULD ASK TO FIND A GOOD MATCH FOR YOUR PROJECT. 1. Do they have liability insurance and if they have employees, are they covered with Worker’s Compensation Insurance? · Make sure you can verify appropriate insurance coverage. 2. Are they licensed (if required in your area)? · Verify. Some states do not require tile contractor’s to be licensed. 3. How many years have they been working exclusively as tile installers? · It takes many years to become proficient as a dedicated, qualified tile professional. Five years or more would be an expected minimum. 4. How was the installer trained? Do they participate in on-going professional industry training from organizations and or manufactures, and specifically what? · Installers who have completed an apprenticeship under a Qualified Tile Installer and participate in industry training are generally more likely to follow standards and recommendations and stay current with products, materials, and industry updates. 5. Are they familiar with the TCNA Handbook and ANSI Standards and do they follow these industry recommendations? · The TCNA Handbook coupled with ANSI Standards are the industry recognized guidelines for the installation of tile for a wide range of applications. A qualified tile professional will be familiar with and know how to specify and use these reference tools. 6. If wet areas (showers/baths) are to be included in the work performed, what approved system/methods will they use to assure a long-lasting installation? · Tile installations in wet areas require some very important preparation to avoid leaks and unwanted moisture problems. Hybrid or unapproved methods, and the use of materials inappropriate for this application can contribute to a very costly and unwanted result that too often requires complete removal and replacement by a qualified professional. A quality installation should last decades or longer. 7. What manufacturer’s products do they use and do they comply with manufacturer’s instructions? · There are many manufacturers of quality tile setting materials. Most perform well with use of approved methods and adherence to manufacturer specifications. Qualified tile installers will be well-versed on the materials and systems they prefer and should be able to answer your questions about the process and materials and their associated warranties. 8. Do they have a company website or social media page with photos of their work? · Professionals will have a public presence that is available to consumers so you can review their work and customer reviews. Lack of a traceable, legitimate, and committed business should be a deterrent to hiring. 9. Can you speak with recent customers and see photos of those projects? · Qualified, experienced tile contractors will have a loyal client base that is happy to recommend them and share their experience. 10. Do they have experience working with the type of tile you plan to use? · There are different methods, materials and considerations when installing various tile products… ceramic, porcelain, large format tile, handmade tile, natural stone, glass. Verify their experience and training with the tile product you have chosen. 11. Talk to them about positives and challenges of past projects · Get to know the tile professional as part of your project team. Do they take pride in their work? If your General Contractor is hiring the tile installer, it may make sense to request meeting with the GC and tile installer in advance of the installation. 12. What has been their greatest challenge as a tile installer? · Listen carefully to understand the installer’s limitations and ability to meet your expectations. 13. Do they or their team belong to a professional organization like NTCA (National Tile Contractor’s Association)? · Industry involvement is one indication of a tile installation company’s commitment to their craft. It gives them access to education, technical information, and other resources to assist them in professionally serving you. 14. Are they, or do they have Certified Tile Installer’s (Certified Tile Education Foundation, CTI) on their team? · The certification of tile installers is an important step forward for the consumer. The industry has established a process to certify tile installers. Certification identifies an installer as being a dedicated and knowledgeable professional whose competence in installing tile has been verified to meet specific tile industry standards.