Sorry, I posted this here and didn't realize there was a separate bathrooms forum... I have copied the message there, so if a mod would like to delete this post I would appreciate it.

Anyone responding please do so here:
http://ths.gardenweb.com/forums/load/bath/msg0806042631986.html

Thanks!

It sounds like you ordered this form a show room. Went in and said I want that right there in these colors. That being the case then It is the responsibility of who ever you ordered it from to make it look just like the one in the show room. No payment until it does.
On a side note the whole job looks like it was done to meet todays standards of sloppy workman ship. It is unfortunate that there are so many unskilled "craftsman" bidding and getting jobs that they are not qualified to do.

I feel qualified to comment on this issue, as we had a similar problem occur in our build with respect to the finish carpentry. To make a long story shorter, the trim carpenter did a horrible job - placing way too many nails in the trimwork, many unnecessary holes in our closet walls, and putting on chair rails upside down, etc. The excuse was that since our trimwork was to be painted, all of the nail holes (sometimes over 30 in a 5' piece of trim) could be puttied and covered. But it was so bad, and our painter wasn't happy about having to do all that nail covering work. So we insisted that the trim be replaced where needed and attached properly to the walls. Painted trim is not an excuse for shoddy workmanship. We thought we would encounter some resistance with our builder, and initially, we did, but once they saw how bad it was, they ordered a new trim package and fixed all of the problems, including recutting all of our poorly cut window ledges. We asked that the original trim carpenters not come back to do this, and we are now very happy and very satisfied with the replacement work. If you don't ask, it won't happen.

We are not "picky" people, and we do not wish to engage in unnecessary whining and complaining, but consider the fact that you have paid a lot of money for this and that it is not what you asked for. Your builder is responsible for the work of his subcontractors. I hope that you can get the issue resolved. When subcontractors are working with such expensive materials, they need to be careful and professional in carrying out their work.

Jan

Thank you much for the responses... we are working up our courage to try and fight this one out.

They have made other fixes we requested without hesitation, but this one seems much more extreme. For example, they poured the walkway from the front stoop to the driveway crooked! We mentioned it and they immediately ripped it out and redid it.

I just don't understand how these kind of screwups happen.

Thanks for all the help everyone. Just wanted to follow up on this.

After looking at it further and doing more research around the web we determined that given the tile size and requirements for a full tile next to the bullnose this is the only way it would fit together.

I do believe that they should be more careful about which tiles they offer for placement in the shower if they are not going to adjust the shower size to accommodate the tile in an attractive way. I think it's pretty low of them to take our money while we am under the assumption that the tile will fit (why offer it if it doesn't look right?).

But in the end we decided to live with it. When they replace the listello with the correct one, they are also going to see if they can replace the corner sealant with something clear or at least closer to the tile color. I think this will make it much less noticeable...

The rest of the house looks phenominal at this point so we are overall very pleased, even if the master bath isn't what we would hope for.