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pm_al

Avoid them like the plague when searching for new kitchen counter tops

PM Al
4 years ago

I've been in the construction industry for over 30 years and Solid Stone has amateur installers with very poor customer service. When we ordered the quartz counter top they were very responsive, however when things go wrong, they are not there to deal with the problem. Initially cut our counter top incorrectly and had to scramble to find a replacement piece that was "from the same dye lot", which was not true as numerous other trades have indicated otherwise including ourselves. The sales person does not take responsibility for the poor installation with incorrect materials and damaged our faucet in the process. The response was " the installers are responsible for the installation and will make it right" They came back 4 times to correct the repairs which was a major inconvenience and waste of time. Still I had to ask the local supplier of the quartz counter top to provide proper cleaning solutions to maintain the counter top. We will definitely not use or recommend them to anyone.

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