US Specialty Insurance Co is an aviation insuror, and that's all I can find. You have likely been defrauded, have you paid yet?

It is my husbands friends dad company. It shouldn't be this hard as they have been in business for 32 years.

He just keeps making excuses and putting other projects first.

So who is the problem here - the insurance company or the subcontractor?

Sub-Contractor is the problem by not showing up to finish the project.

But this insurance company is impossible to find contact info for in order to file a claim and get our deposit back so we can move on.

Husband just texted, he finally got through to him. Yet another excuse of why another project came before ours, but at least he answered the stinking phone.

I highly doubt the insurance company will pay out on a claim in this situation. Your best option is to take him to small claims court.

If it were me, I would find out where he lives and go ring his door bell and ask him what day he is coming back to complete the job. If he is too busy then ask him to return your deposit.

Possibly you could approach the State Licensing Board with a complaint, depends where you live.

Found his home address (like i said, my husband is friends with his son) and I am about to go crazy ex girlfriends on him. He yet again promised to complete the install today but turns out something else came up (this time a funeral he forgot about). I told him we need a refund now!!! His response was he is turning his phone off for the rest of the day and he will let me know when he can help us out.

This appears to me to be a legal matter, not an insurance matter, so I'd consider paying a few hundred bucks for legal advice on filing a claim against the contractor. As for the insurance company, Id be finding a new one with actual contact details.

It is his insurance company that holds his bond/insurance. The bond that covers any damages caused to a home from a licensed contractor for faulty or uncompleted work.

It is less having them pay out and more having them light a fire under his bum.

We filed a complaint with BBB and Attorney General today.

In the state of Oregon you have to wait 30 days past mailing a certified letter before filing a complaint with the contractors board.

Ah, gotcha. Why do I suspect his insurance certificate was fake?

It is real, it is listed on the state of Oregon contractor license board.

The contractors board was able to give me his insurance agents # this afternoon. I called and talked with her and she is going to call him and then follow up with me.

Contractor just texted me "you are evil".

Turns out it was a real funeral and not another one of his cry wolf excuses.

I just want this done!!!

I am told they will refund the money by noon today in order for us to remove our negative BBB review and the claim on his insurance.