I agree with Mrs. S. I purchased a stain protection from Jerome's, and it was a waste of extra $$$. I hate the couches, and I think my son and I react to the chemicals they use for stain protection. We both sit on it and itch and turn red. Not worth the extra cost or chemicals.

Save money and buy a better quality couch (made in NC or USA), esp if it's one you will use daily.

www.clubfurniture.com

www.monarchsofas.com

I am pretty sure that the grade is just a pricing category, and may not correlate with toughness/stain resistance of fabric. Ask about the double-rubs and the cleaning designation for that fabric. Of course they have that information, and if they won't give it to you, that tells you what you need to know.

They need to provide you with the stats on the fabric you are purchasing. Also, it's going to matter where you place this sofa. In front of a TV when you have kids and dogs (like my house), or in a little used master bedroom sitting area?

My other comment is that there are many, many threads in this forum about what makes an excellent sofa. If this is a high dollar purchase for you, I'd read some of them. I have a personal opinion, based on my family's lifestyle, that a sofa doesn't need to last for decades and decades. Where I live, it is less expensive to buy a new, good-quality sofa, than to reupholster.

We have the Valspar Guardmans 5 Year Gold Complete Plan on two sofa's Total cost is $199. Although we have not used the plan, we are thinking of calling to have squeaky springs on both sofa's checked.

The sofa's are made by Smith Brothers and we have had them 2 years. From now reading reviews, I think that it's going to be a hassle trying to use the Guardsman plan. We may just call Smith Brothers direct to see what they advise.

We purchased the sofa's from Grand Home Furnishings (formally Grand Piano.) One good thing about the plan being purchased thru Grand. If after 5 Years of never making a claim, Grand will give us the $199 back in a store credit.

Why would you wait for Guardsman to come and clean the Sharpie off your couch? Just do it yourselves in a few minutes. Use isopropyl alcohol and a Q-tip. Done. It's so simple that it boggles my mind that anyone would pay insurance for such a thing and wait for people to come clean a simple stain.

They wouldn't be selling it if they weren't making a good profit on it--the profit that comes off the top and out of your pocket. The same goes for insurance from Best Buy, etc. Consumer Reports does not recommend such insurance.

When we bought our leather furniture we were given a Guardsmen kit that contained leather cleaner, leather preserver, spot cleaner and a sponge. Didn't know they had a service...but rather DIY for free.

This is a scam!!! A total waste of money. Guardsman will deny every claim they received. These people will just refer to your protection plan "What is Covered" and "What is not Covered" which basically means they have the decision to deny your claim. Moral lesson is when you go out and buy a furniture, you are in a buying mood which Guardsman takes advantage of...So don't be fooled.

We bought a sectional (England) and a couch (craftmasters) from our local furniture store. Both with performance/revolution fabric. The owner gave us free guardsman protection for ten years which includes some sort of spray on the fabric to protect against stains..blah.. blah. On the drive home I was a bit confused as to why they would need to spray anything on performance fabrics, but it was free and owner said if there's ever anything wrong with couches just call him and he'll take care of everything. At the moment, I'm placing all my trust with him. He has absolutely awesome reviews and after visiting other local furniture stores in the area, he had the best customer service and I had absolutely no need to question the reviews. Has anyone ever dealt with a 10 yr guardsman protection and or what ever they spray on the couches?

I've had a guardsman plan for 3 of 5 years and it's been a waste of time and money. I've filed multiple claims. I purchased a $7K custom sofa and thought this would be a good investment. They have found every excuse to not actually address a single claim. I filed a claim when a dog rubbed dirt onto the front side of the sofa...literally just dragged his body on the front cushion. Guardsman said they don't clean pet soiling. The online claims process is completing an online form then having to mail it in via snail mail. The claim never made it to them, then the 30 days had past after I called and called and called. The very first claim I tried to file on line REQUIRED me to upload photos that had strict size requirements (this has now changed). Well, it took me HOURS to resize the photos and I NEVER got them right. So I had to call Guardsman who had to snail mail me a form to complete to mail back, but then the 30 days had past. There are hundreds of complaints with the BBB against them. I've had to pay someone else to clean the stains even though I paid for this service.

I purchased a living room set (couch, recliner, entertainment center) in 2017 from Ethan Allen Jacksonville office. I had some damage occur in December 2020 and January 2021. I submitted a claim in February and was denied because it was out of the reporting window.

I have filed a complaint with the BBB for guardsman furniture protection Ethan Allen sold me. Not only do they not respond to the complaint but they don’t answer the phone, return messages, and stay on hold for hours. Refusing coverage during the pandemic to an essential healthcare worker because it is out of the time frame is despicable. I didn’t have time due to working at Cedars Sinai, a 1000 bed trauma center in downtown Los Angeles, during the peak and also didn’t feel comfortable having someone in my home until vaccinated which resulted in delay of reporting. My protection plan

It is complete garbage!! Do not waste your money. I have tried to claim damage twice, and twice I was denied. The damage was clearly what they cover too. I am trying to fight it right now and I am just short of bringing the couch to Rooms to Go and leaving it on their showroom floor.

BEWARE,! DON NOT BUY IT,! IT IS A TOTAL SCAM! i bought all the guardsman gold complete protection plan for my ethan allen furniture and now im needing to make a claim. they will find a reason not to honor ot . complete waste of money!

Brenda..... I bought it 2 years ago with the purchase of my couch. This is the second time my claim has been denied. I'm beyond aggravated. Spoke to Rooms to Go and I think they are taking care of it. I'm also going to take whatever measures I need to, to get my money back for the plan. I refuse to pay for something that is useless.

I can't overemphasize how big a scam Guardsman furniture protection plans are. Do yourselves a favor and stay far away and save your money. They won't cover anything, and barely even pick up the phone. They are in breech of a contract that we purchased for repair or replacement of the furniture we bought. Period. The fact is they don't want to take care of it as they would lose money replacing our six chairs - not my issue. Honor the warranty we bought. What a shady company.

NO no NO no NO no not EVER never. There was a thread awhile back about these added "insurance" on a myriad of items. Bottom line NEVER EVER NEVER are to worth their price. Doesn't' matter what it's for.

a+ rating from BBB. Most complaints are from people who didn't follow the requirements. my experience with them is good.

I filed my complaint with the Bbb. I followed the requirements and they found any reason to deny every single claim.

We purchased our dining room, living room, and the family room furniture sets from Furnitureland South with the Gold Protection plan. We had a fabric damage with our Jean Louis Denoit, Celestite, Baker Sofa and reported fabric damage claim with Guardsman, their insurance provider. They said the claim is not eligible for service and is not covered by the plan.

It was a very disappointing experience. I wish, did not purchase the Guardsman Gold Protection plan that was supposed to cover any damage including the accidental damages. It is worthless.

Thank you to everyone for commenting, I almost purchased the protection plan for Ethan Allen sofas and chairs but won't be now after reading the negative comments. It would have cost an additional $800 for the amount of furniture I purchased.

Guardsman has an average rating of a 1.06/5 on the BBB site. They seem to be pretty bad guys https://www.bbb.org/us/mi/grand-rapids/profile/extended-warranty-contract-service-companies/guardsman-0372-12004344/customer-reviews

unless you have kids and pets i would not waste my money. we bought it and both times my $2100 Havertys couch had problems it wasn’t covered. its only accidental plan so if the frame warps, cushions dont hold up its on you.

SCAM! Was convinced to buy this for my dining room set at Nebraska Furniture Mart. After jumping through a million hoops to make a claim I was denied for a burn that was on my table due to other wear and tear that they saw on the table (normal wear and tear for a table that is not the greatest quality and is over 4 years old). Their customer service is HORRENDOUS. Their process is long, tedious, with little communication in between. DO NOT BUY- WASTE OF MONEY AND SCAM COMPANY. Glad Nebraska F.M. no longer contracts them as their main Furniture protection plan.

Guardsman is misleading consumers grossly and with no shame. Their fine print exclusions dis-qualify all damages they claim to cover in their marketing brochure.

Guardsman plan was sold to me along with my purchase of outdoor furniture from Chair King. The nice brochure said it covered rips/cuts/burns. When I made a claim about a rip from the dog, they denied it under their "misuse - animal damage" section. In fact, every possible cause of any cut/tear/burn is excluded from their coverage. The brochure also says that they cover burns and heat marks, but then the exclusions say that they do not cover such burns/heat marks that are caused by fire. What else these can be caused by? Their exclusions are very broad and basically dis-qualifies all damages they claim to cover on their brochure.

Deny deny deny is thier motto. one of the worst purchases ive ever made!!

Check the BBB i wish i had before i bought their plan.

Save your money

Any excuse to not honor warranty you wait and wait weeks for a denial.

Read BBB negative reports the word scam is used quite often.

Never ever are added on 'protection plans' worth the price to ring them up. Earliest SCAM ever perpetrated on the purchasing masses.