Adventures in Amazon tracking

7 years ago

I was expecting 2 Amazon Prime packages today, to be delivered by the Amazon Prime service.

I checked the tracking at about 4:30 and it was 5 stops away.

Went outside at 5 and had two packages in front of my door. Well, one was mine, the other was not.

I did get the “cheap” one with dog treats, the more expensive one with camera stuff was not there.

Checked my tracking again, it still said “out for delivery, you are next”, but per the GPS it was already a couple of miles awa.y.

i called Amazon Customer service. I was kind of hoping with the tight grip they have on the tracking of their drivers, they would have some sort of panic button that would send a message to the driver to tell them they screwed up. Of course they don’t.

He told me the driver might still deliver my package today. Checking on the tracking now, it still says I am next, but the GPS shows he is in the next city over.

I hope the package is still on this van and not delivered to somebody else. The dog treat one also still says out for delivery. I am going to drop the package that doesn’t belong to me off in the morning, it’s just 2 miles from me.

They usually are so much better than this. With the picture of where they put the packages and such.

wonder how far I can track this van. It’s kind of weird.

Featured Answer

User

7 years ago

I would not return the wrong package that they delivered just yet. I would call Amazon to report it first. Who knows, they may need a number off of the label or prefer that the driver pick it up.

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Comments (17)

pudgeder
7 years ago
It's amazing how they can track a package. Not that it necessarily makes it more efficient. LOL
Iris S (SC, Zone 7b) thanked pudgeder
Iris S (SC, Zone 7b)
Original Author
7 years ago
It really is. Still says out for delivery, but I am not holding my breath. Last time it was pretty far away....
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User
7 years ago
Iris - I think you are one of the few whose packages get lost in the shuffle. It's happened to me. There's no explanation .... it's just human error. *sigh* We have to live with it ....
Iris S (SC, Zone 7b) thanked User
User
7 years ago
I had a package that said shipped with NO tracking number. I called Amazon and it "had NOT" been shipped. They cancelled the order. Flaky 3rd party sellers.
Iris S (SC, Zone 7b) thanked User
Iris S (SC, Zone 7b)
Original Author
7 years ago
My package went back to “out for delivery” from the “sorry it’s late” early this morning. At least it looks like they just forgot it on the van instead of delivering it somewhere else.
Michael
7 years ago
I don't buy from 3rd party sellers.

My Amazon satisfaction rating is 5 stars.
Iris S (SC, Zone 7b) thanked Michael
share_oh
7 years ago
I had to complain to them recently about my deliveries marked as "handed directly to person" when none of them were. I received everything fine but I just wanted them to be aware this particular shipper was claiming they handed it to someone when in fact they left it by the door. I figured if anything ever came up missing I didn't want that claim on there.

They stopped doing that for a while but of course recently same thing - handed off when in fact it was next to the door.
Iris S (SC, Zone 7b) thanked share_oh
Iris S (SC, Zone 7b)
Original Author
7 years ago
As Lukkiirish suggested, I contacted customer service. I used the live chat. They did not find it in their system with the tracking number or address. They do not want me to drive it over and “confront the customer and get in a hassle”. Like somebody would get mad at me for bringing their package?! They also don’t want me to send it back to Amazon. Just keep it, donate it or dispose of it.

I am kind of uncomfortable with this solution. What would you do? Of course I have no idea what it is. 9 pounds of something...
User
7 years ago
Iris, deliver the package, that's what I would like someone to do for me. You should put a miss-delivered note on the box so they will know what happened.
Iris S (SC, Zone 7b) thanked User
Iris S (SC, Zone 7b)
Original Author
7 years ago
We do it all the time in our neighborhood. Never asked Amazon before though. I thought maybe these people already reported it missing, but they couldn’t find it with the information on the outside of the package.
raee_gw zone 5b-6a Ohio
7 years ago
I had a package that I was expecting, and got a notice that "more information was needed" before they could deliver. So I called the number provided, very confused because they were showing my complete, correct address.

They wanted my apartment #! I live in a single family home. Turns out the delivery person had tried to deliver to a similar sounding address in the next city over, which was in an apartment complex.
Iris S (SC, Zone 7b) thanked raee_gw zone 5b-6a Ohio
Iris S (SC, Zone 7b)
Original Author
7 years ago
Well, this is not as easy as I thought. I waited for a little break in the rain. Thought I can just put the package on the porch or somewhere else dry. There was a gate right at the driveway with a “beware of dogs” sign. Rang the bell, no answer. I didn’t have a big enough bag in the car to leave it at the gate (it’s already raining again).

Thought about leaving a note in the mailbox, but the flag was up.

The Amazon driver turned into my driveway right behind me to deliver my missing package. He didn’t want to take the other one. Said to contact Amazon customer service.
User
7 years ago
Iris, I wonder if the dogs & gate are why the package was miss-delivered. I'd just put the package at the gate in a bag.
Iris S (SC, Zone 7b) thanked User
Michael
7 years ago
I just received a delivery and the phone notification included a picture as proof of delivery. Pretty cool.
Iris S (SC, Zone 7b) thanked Michael
annztoo
7 years ago
Iris, if you want to deliver the package just leave a note in their mailbox, even if the flag is up. The mailperson will/should leave the note in the mailbox. But, that customer may have already contacted Amazon that their pkg wasn't delivered and has reordered.

I've had something similar happen with Walmart and Chewy. The delivery got lost, then it showed up after each company placed a new order. Both said keep the original order or donate it......it can be too costly for companies to try and work a lost order back into the system. So.....don't feel guilty.
Iris S (SC, Zone 7b) thanked annztoo
Iris S (SC, Zone 7b)
Original Author
7 years ago
No answer to the bell again today, so I left it at the gate. Hopefully the right owner will pick it up since it’s so close to the road. I am so glad I am not a delivery person!

Adventures in Amazon tracking

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