Why build a custom home? Your motivations and frustrations.
anitastadler
5 years ago
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anitastadler
5 years agoanitastadler
5 years agoRelated Discussions
VENT! Why do inventory homes go up faster than your house?
Comments (9)Forget talking to the construction manager. Find out who the CEO or President of the company is and write him a letter. Introduce yourself as a customer who is in the process of having a home built by their company at such-and-such an address by so-and-so construction manager. Compliment the quality of the work being done on your home (or how clean they are keeping the property...or something!) and that you are happy to be working with a company that prides itself on customer service. Tell him what a great reputation his company had back where you used to live and that you were so relieved when your original builder's company was taken over by his company. (Never hurts to lay on the compliments first.) Then state that you do have a complaint however and have tried to resolve this with the construction manager but have not gotten satisfaction nor any explanation that makes sense to you so you are hoping the CEO/President can assist you. Then, keeping it short, outline the fact that they broke ground on your home on date X and that on a later date (later dates) broke ground on three "inventory homes" at such and such addresses. Point out the ways in which these three inventory homes are substantially the same size, style, and quality of the home they are building for you and are in the same neighborhood. State that under the circumstances, it seems logical that the home that was started first (yours) ought to be the first one finished but that you now find that work on the inventory homes is moving forward MUCH faster than work on your home and further that you are being told that your finish date is being delayed significantly. In a chart, show the status of your home as of "yesterday" and the status of the 3 inventory homes on the same date. Point out again that the 3 inventory homes were begun AFTER your home and that the same CM is building all of them and using, as far as you know, the same crews. Suggest that it looks like the construction manager is delaying work on your home in order to concentrate his efforts on the inventory houses - presumably so that they can be finished and sold more quickly so as to maximize profits on them and that while you can understand the CM's motives, delaying work on your home to give priority to the inventory homes is simply unfair. Point out that while this INTENTIONAL (be sure and use that word) delay may be more profitable for the company and look good for the CM, it works a hardship on you and your family because if your home is not finished on schedule (by mid-September) you will have to move into a hotel with 2 school-age children at a cost of $x/week after September 30. Tell him - and quote me here because this phrase tends to be somewhat magical. "This is simply not acceptable. It reflects badly on the good name of your company." Suggest to the CEO that if they don't have your home ready by the originally promised date but do finish any one of the inventory houses that was started AFTER yours, it would be only fair for them to let you and your family move into the finished inventory house - and live there for free - until they complete your home. Then say that while this would be an acceptable compromise for you, what would really make you happy is for them to simply get your house back on its original time-line schedule and stop treating it like a "stepchild". If the CEO is a reasonable person, the fact that you brought the matter directly to his attention will tell him you are a savvy consumer. The fact that your complaint is stated in a rational manner and that you are not making irrational demands - only asking them to do what is right and fair - and that you still hold a good opinion of the company - is very likely to result in a message coming down from the CEO to your construction manager to get humping on finishing your house and to make sure it gets done BEFORE the inventory houses and before September 30th if at all possible. For the construction manager, finishing the inventory houses first is a big deal for his small portion of the company's bottom line. For the CEO, that extra profit is likely to be a piddling amount in the grand scheme of things. So, if the CEO can keep you happy by just telling the CM to make finishing your home a priority over the three inventory houses, he is very likely to do so. And, once word comes down from on high, you can bet the CM will do it. You may hear nothing back - other than maybe a letter that the CEO will "look into it" - but you'll know your letter succeeded if work on your house suddenly appears to become top priority for your CM. Good luck!...See MoreCost to build - why so much higher than buying new house???
Comments (40)There is another factor that no one has touched upon. I am a Plumber and I have spent many years earning a reputation amongst the local builders and plumbing inspectors as being a stickler for detail, to the point that often an inspector comes on the job site and when he or she sees me standing there they barely go through the motions of an inspection, relying upon the fact that they know my work. In return, I can command top money amongst the builders and I am still in high demand because they know that I will get the job done on time, in budget and have no follow-up problems. Along comes Mr & Mrs gotlotz acting in the stead of a competent GC and they immediately begin giving me attitude. NO problem. The first thing out of their mouth is that they will not settle for the quality of work we do on tract homes. Fine with me, never let it be said that I cheated you out of your bragging rights, I just add an additional 10 or 15% aggravation fee for putting up with the attitude. The quality of the work speaks for itself....See MoreCounty inspections during custom home build
Comments (35)The point I am trying to make is that building inspectors are funny people. The building code may be what they are supposed to use but some won't reference it all while others will not budge from it all. If your used to them never using it and you change locations to a place where they don't vary from it all you need to adjust accordingly. I did not and it made life fun for a while. I don't have a code book and I am not a contractor. Even more annoyingly short of spending a crap load of money the code book isn't available to the general public. I have done plenty of framing for contractors although I don't do roofs so I had conversations with them about the roof. They figured given that it was a garage the inspectors wouldn't have an issue with it. They and myself are used to country inspectors. Inspectors in more populated areas are far stricter then what we are used to. Given that I didn't have a code book and given that contractors confirmed that which I already knew which is that 2 x 4's where structurally sound I went with it. Personally I would have used 2 x 6's but my cousin didn't want to use them and I didn't have reason not to use them so use them we did. The second inspector we had come out, after we complained about the first one, told me that 2 x 8's would have worked so the first inspector was way off in calcs as well. Also load calculation vs building code. Load calculation wins every time as building codes are designed with a large factory of safety built in where as load calculations can get you pin point accuracy. The issue is you need a licensed engineer to confirm those calculations and in this case 150 dollars would have saved me a month of my evenings but again not my garage and not my money so I had to do it the hard way. So the second lessons find a local contractor who knows what the building inspectors like because they all want different things. The third lesson is when your cousins offers you beer to come frame out his 8 ft extensions ask for two or three cases just in case you run into a problem....See MoreBuilding new home - getting frustrated
Comments (8)In my deal, we are allowed to go outside the "program" for stuff if we pay the difference. For example, they allow us to get certain tiers of countertops. If I want to select a higher tier counter top, then I have to pay the price difference. If I go entirely out of their program and select a counter that they don't typically use, then I can purchase it and receive a credit. I see Sophie's point about the appraisal, and that might be the cause of their inflexibility, but I would think a flooring upgrade would range in the $10K-$15K range? Every time I disagree about something, I have made "made a stink about it" using your term. In my experience, I have either gotten my way or found a compromise with the builder. Don't just accept things without questioning them when you are making such a huge purchase like a home....See Moreanitastadler
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