I’m so sorry, your experience sounds miserable. I hope you get it resolved soon.

I'd tweet my dissatisfaction. Friends tell me their hashtagged displeasure gets noticed by corporations these days a lot quicker than a phone call. HD works with subcontractors for every store, doesn't it? I thought they guaranteed the work? We had considered going with HD and the guarantee was a reason.

Good for me to know. I've been toying with having a kitchen redone in a second home and HD was on the list to talk to.

I am so sorry to read this. It sounds like you are doing everything right- and being respectful as well. I agree with NOT giving up, with putting things in writing, and just persisting. They will have to make good and make accommodations to you for the inferior experience. Keep us posted. One more thing--- if you paid any of this with credit card, I would definitely call the credit card company to dispute the charge as you did NOT get what you paid for. Again, I am really sorry you are dealing with this.

Oh great idea, I did not think about calling my credit card company. Thank you for that info

I don't have a photo the completely broken cabinet because I sent it back.

Still missing the glass cabinet door.

Awful! Hope you're documenting everything with dates and pictures. Send a letter to the store manager and copy the head office. A FB post would get their attention as well. What type of guarantee does your contract spell out?

I would be livid. I‘m so sorry. Document, take photos, call, post on social media. Sooner or later the noise will get a response. They need to make it right.

Ooooh, I AM LIVID. I want to walk in that store, call security and start screaming at the top of my lungs ( I am a professional Opera singer) believe me it would not be pretty!

I am trying not to have a heart attack or stroke. Thank you all because your comments have helped to scale down my frustration and anger.

It's not worth your health.

I could barely get past the $25,000 price tag. Is your kitchen huge? I had a brand new kitchen installed (my own contractor, not HD) and purchased cabinets and granite at HD for under $7,000. And they were gorgeous. Everything went well and fast. I'm so sorry this happened to you.

It's time to send a demand letter, should your social media campaign not attract immediate attention (which I think it will). Handle it all FACTUALLY, without and blame and emotion. Hard to do, I know. Present basically a demand letter on Social media, with a few photos of the most egregious errors. A demand letter doesn't contain "you" and "blame"; it merely states facts. "On (date), (type of) cabinets were ordered at (specifics) for the amount of $25,000, upon the promise of timely performance in installation. On (date), I was informed that (portion of order) had not arrived. On (date), (whatever other details). On (date), I was apprised that 15 doors were damaged in the warehouse. Offers were made to me to accept (amount) in lieu of undamaged cabinets doors in this $25,000 kitchen, offers which were, of course, declined. Upon (date), installation occurred, with the following major errors (list). As of this date, I am still awaiting (what you need). I respectfully request that Home Depot resolve this matter within 10 days as I trust it can be resolved without legal action."

Something like that. You will get attention.

I am sorry you are going through this. Hopefully you are documenting everything--dates and times you spoke with different people and everything that is happening. Phone calls and letters are good, but I would also go down to the store and ask to speak with a store manager. You could going through LinkedIn to see if you can find out the name of a regional manager in your area. I have a fake LinkedIn profile just to find contact info on people. Good luck and keep us posted.

I am a fabricator. This story is not surprising to me. Once or twice a year I visit my local HD to get a quote on granite or quartz to compare it to what I charge at my shop. Every time two things have happened: 1st is I have to help the HD employee put together the quote because he or she is ignorant of many details or even how to figure out the sq. ft. 2nd is that by the time HD is done including all their add-ons their price is actually a bit above my lowest price colors despite the fact that they advertise a price per sq. ft. that is well below my least expensive installed cost. HD is no bargain for cabinets or stone. On the plus side I have usually found HD employees to be very helpful for electrical and plumbing supplies.

I am sorry to say we see these stories about HD kitchens on here. HD is a large global corporation, and you are a little speck in their eyes. Also the contractor is using HD's name, not his own, so has no skin in the game. You will have to be persistent, and I agree that posting on Twitter and FB may help. So sorry.

P.S. May I ask why the upper cabinets do not meet the ceiling?

That is amazingly wonderful to see this update. I am so happy for you that it ultimately got you what you contracted for. (I have to say, a little confused that they had the doors and contractors available to come same day but maybe I did not read carefully----------whatever- however- glad it has been corrected).

What fabulous news!! Now that is something HD would love to see all over social media. ;-) Btw, we'd love to see pictures of your "new" kitchen, if ever you're inclined to share. :)

Another nightmare story here with HD more than 10 years ago. Glad you got results. I settled and did not get what was coming to me and regret it to this day.