We recently spent almost $30K in Ethan Allen, Pasadena on a dining set and two sofas for our new condo. To make a long story short, the dining tabletop had significant flaws, blemishes, chipped corners and holes filled with putty. Don’t fool yourself with in-store samples. Once they have your money, you are stuck with what you get and no one takes responsibility for what has been delivered to your home. The accent pillows that came with the sofas did not match our selected material and did not include the surrounding fringes. Tiffany, the sales lady evidently had not placed the correct order according to our selected material. Despite sending pictures of our selected material to Greg the manager as well as Tiffany, both of them still refuse to take any responsibility and accept their mistake. After spending some $30 K in this store, they refuse to even replace $200 worth of pillows due to their own mistake. When you are in Ethan Allen, you think you’re dealing with a reputable company until the furniture is delivered. If you’re in the market for anything with after-purchase services and warranty, you’ll be better off avoiding Ethan Allen. Their sales tactics are just like entering car dealerships. Never again will I or anyone in my extended family shop at Ethan Allen. Don’t give them any of your hard-earned money. Horrible service, no accountability and their prices are very expensive. They deserve numerous negative stars, if any star at all.

Ok, the EA rep came today and he said the smell is probably coming from the lacquer finishing, the table and buffet are manufactured in Jan and May 2016. He doesn't know what's in the glue for the veneer. They don't know how long the smell is going to last and they can take it back to air it out in their warehouse for us. or reorder the same set for us. We spent a lot of time to found this set that we liked and now back to square one? what kind of furniture would not give off gassing? solid wood? Thanks

Moving to decor forum ....

I have an Ethan Allen dining table with 10 chairs, a buffet, sofa and oversized chair. Have had for about 10 years. I would not recommend EA furniture. The dining chairs have fared the worst even though we only use them for special occasions. The cording has come off several chairs and the seat cushion on one is completely gone. The buffet (which they still sell) has chipped paint in many places and the closing mechanism doesn't work so one door is slightly more open than the other. Re the sofa and chair, the down filling is not full enough to keep the cushions looking "puffed". It always looks messy. Super disappointed across the board. I assumed the dining room set would last a lifetime and be handed down. Not the case.