Seems no one have any advice for me. And the story didn't end there. After discussing with my hubby about that seam situation we decided to let them do it just to move on and get it done and start using the bathroom. So they brought the two pieces that they claimed had to be cut to make one long backsplash and

1. Those pieces are NOT from the piece we selected and payed for, and made the layout. The veining goes different direction no matter how to turn the rectangular pieces, unless they turned vertical! Besides, the corner of the pieces, some straight and some a little chipped.

2. The pieces will not fit under one side of the mirror. Our large glued to the wall mirror is a little off the level, about 1/8 of an inch. The company had the measurements done 2 times and still didn't do it right. And they broke a sidesplash piece while delivering it.

So, in short, the company stole the piece of slab we payed for and substituted it with other one that they wanted. And I assume that is why they insisted on the backsplash in two halves - because they already sold part of our slab to another people. The rep told me that the left over part of our slab was sold immediately after us and I assume it was sold with the part of our layout that included backsplash, judging by the pieces they brought to us. Isn't it called "fraud"? Please help me with advice how to deal with them. I can't get through to the owner, on BBB is only her name and no phone number, and the manager is actually the one who doing this. And I assume the owner allows her to do this because she just feels very sure and talks rude, and doesn't return calls. This is just terrible. What should we do, there is no one to complain to.

No one is answering you yet, so I’ll bump this up, and tell you what I’ve read countless times in these forums. Customer should be present during templating, and I will add: take photographs. I’ve read that whether the contractor keeps the leftover slab or gives it over to you is agreed upon in the contract. What did you agree to, and is it in writing? If the work was done substandardly, and/or you didn’t get what you paid for, then stop payment on your check, or dispute the credit card charge. If it is too late for that, you can consider suing them, probably a small claims case.

I would, in a case where you have definitely been wronged (and I’m not sure that is the case here), let them know that Yelp and Nextdoor are your next avenues for truthful, detailed reviews about how they’ve handled your situation. Include excellent photos.

Please post good images here, and I hope folks experienced with marble will opine as to the match, and as to what standard practices are.

You will also find a lot of stone advice on the kitchen forum.

If you can't get this fixed, I would leave off the backsplash part and do tile or some other trim there.

Then after being sure you're right (I don't see what you might have done wrong!) do the rest of us a favor by putting the name of the company out there as much as possible so it comes up on a google search.

Sophie Wheeler, this is remodel, the mirror on the wall is being there for 20 years and the company didn't even mention it has to be removed, and of course the old backsplash was already removed prior to their installation. Secondly, the pieces of backsplash they brought are not the pieces we selected and paid for, It is half of slab we paid for $2000 and the pieces are not from this half and not what we will use. We refused to instal the pieces that were not ours. They sold our pieces to us and to someone else. This substitute was never mentioned to us either, just like the seams. It wouldn't be a big deal if the company discussed it all with us prior to the deal, and if they broken original one, they should of told us, I'd come and gladly select another one. Or I'd selected completely different material, for instance quartz, to get it all in one piece. I got your point of view though. PS. I don't use alcohol. My reasonable expectation is to get what I paid for.

Fori, thank you. Unfortunately the tile wouldn't work because the one we already used in the shower niche is glass tile, and our tileman, who does a good job, said that he can't cut nicely glass tile for backsplash as the glass chipping a bit on the cut line. In the niche it was ok because it was framed with another tile and imperfections are hidden behind it. So now, we can't use another tile for backsplash either.

We will suck it up and accept this substitute and just have it installed (they again said they can't install until next tuesday and I am already prepared for any surprise from them). Yes, the review will be coming.

A 2K Half a slab is just enough to do what you need, and no more. There isn’t enough yield out of a 110”x 30” deep half slab for anything else but a tiny tiny vanity, on one end. There is just enough depth in a 30” deep half slab for your vanity, and the splash. That is slanderous speculation on your part to say they sold the tiny little leftovers to anyone else. You got the half slab that you paid for.

If the splash doesn’t break, it can come all out of that half slab. If it breaks, then the splash MUST come out another slab. At their expense. Which they cut. And are willing to install.

You are way over reacting. And that unreasonableness is what is causing issues. Let them install the splash and move on. You’ve got a mirror to replace and other things to fix. Which probably should have been done first as well.

Sophie, I understand you passionate about the manufacturer. You didn't see slab, the sizes we bought and layout we made yet you are freely speculating of them and about other things I should have done or not in my remodeling. My question was about whether the company should have told upfront about seam and about substitutes if they broke the original. I got your opinion, you don't need to bother any more to convince me, I stick to my opinion, but yours duly noted. Thank you.

Annie O:

You've paid for a half slab and been given a remnant. A remnant that wasn't big enough to get an un-seamed backsplash out of. So you've got a remnant top and another remnant splash. There is no technical reason for a seamed splash.

Nice try dudes. That remnant switch thing works most times, it's very profitable when it does, but you're eating this one.

Joseph Corlett, Thank you. We understand this is what happening. Is there any way we can get what we paid for? Or at least, what we can demand on remnant vs slab backsplash switch moneywise?

Annie:

That depends on how much you have paid and how much you owe them.