Miele or Samsung appliances

6 years ago

We are updating the kitchen in our second home (not rented) and will replace the appliances. We are considering Miele for DW, induction cooktop, hood, wall oven, and combo steam oven. For the refrigerator we plan to go with a Samsung 4 door with flex zone in the bottom right compartment. We like the features and look of Miele (we have Miele double wall ovens in our main home). On the other hand, this is a second home, not our primary home, so we are also considering lower cost options such as Samsung. In Consumer Reports, Samsung has the highest rated induction cooktop and electric wall oven, though their DW is only mid-level in the ratings. With either set up we plan to use the Samsung refrigerator. Samsung does not make the combo steam oven, so we would either need to use a Miele above a Samsung wall oven, or forgo and just place a microwave there.

Thoughts?

Featured Answer

suzanne (Pa. 6a)

6 years ago

I had no problem getting support. I had purchased the refrigerator and an extended warranty from a local appliance store. They always send someone out the next day. But twice for water running into the vegetable bin, and another couple times for the freezer turning the ice cubes into a giant hunk of ice ( I could have used your screwdriver. I ruined a good knife.), and defrosting whenever it felt like defrosting ( picture frozen puddles of ice cream). No. The problem is certainly not a “perfectly good” refrigerator, at least not mine.

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Comments (9)

delray33483
6 years ago
what is your budget? How much time do you spend in the second home?

If you are there a good amount and you like to cook, then the Miele units may be a good choice for a long term second home. I also think that the value of the house and the neighborhood has something to do with appliance selection. No one should put Frigidaire in a high end area, but putting Miele in a log cabin doesn't make sense either

there are some quibbles on samsung quality around this board. You should look for them and see if they make your decision any different
Rita / Bring Back Sophie 4 Real
6 years ago
I disagree about the comment about not putting Miele in a log cabin. First, I have a pretty nice log cabin in Park City, but I know that is not what you meant :-) But seriously, unless resale is in the near future I don't think your enjoyment of your kitchen should be limited by your ZIP code.

As for the OP's original question, I think it depends on how much you plan on using the kitchen and how much you want enjoy it. I don't trust Consumer Reports at all. They are attuned to features and trade offs that make no sense for me. If I wanted to step down from Miele, I would go to Bosch and then perhaps Kitchen Aide for items like induction cooktop, oven and dishwasher. I would consider a Samsung refrigerator. Good luck with your project.
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I've had three service men here. The first time was bc of the water temp issue; I was finding my loads finished warm even if the setting was for Cold or a delicate cycle. I eventually learned that the machine is designed to heat the water on all loads, including Cold and delicate settings. No way to over-ride this setting. The second time, the guy came bc I was experiencing random, sopping wet loads that didn't spin. The guy said the machine needed to be reprogrammed and then we ran a load and it worked fine, so I assumed he corrected the problem. He didn't. Third time, the guy said he could find nothing wrong with the machine bc it worked when he was here. Next, I was supposedly getting the "best" Bosch repair guy in my area to come. Over the phone, while he was scheduling his visit, he told me he already knew my problem was the detergent I was using. I use a tiny scoop of Charlie's Soap powder for full loads (less for smaller loads) and white vinegar in the softener dispenser. Unfortunately, the "best" guy cancelled the day before due to a family emergency and I haven't heard back from him. He was obtained by my appliance store, so I don't have his direct contact info. Meanwhile, Bosch sent me a customer service survey specifically relating to the cancelled repair appointment, that I had a fun time venting on. Two GW readers have emailed me over the past few months asking if my problem was ever resolved bc they were experiencing the same wet-load problem. Bottom line, my recommendation is, don't buy a Nexxt 800. I sure wish I hadn't!
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delray33483
6 years ago
i would concur on the Bosch idea
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Heather
6 years ago
Yes on Bosch too. 10 years, no service calls in my last home. This house I went with exactly what I wanted, but Bosch makes the best dishwasher for the money. I went with the Thermador steam oven and I’m thrilled, but I don’t need a broiler because I also have a 30” double oven. Really buy what you need and will use. The broilers are usually more powerful on the regular ovens.
suzanne (Pa. 6a)
6 years ago
I love my Miele dishwasher, but my Samsung refrigerator ( not your model, though) has been nothing but trouble.
Anna S
6 years ago
The big issue with Samsung is support, or lack thereof, across every product line they make, from refrigerators to TVs. The products themselves are fine.

I had a 33” 11 month old Samsung refrigerator whose freezer door stopped closing properly. It was under warrantee. I called, they hemmed and hawed about the warrantee, wanted all sorts of original documentation (e.g., actual credit card receipt), and needed it uploaded multiple times. They told me that they had no repair capacity - for NY city!

After 16 weeks of my following up every 4-5 days - they never got back to me -they refunded my money. In the meanwhile, I had a non-functional freezer and ended up chipping off sheets of ice with a screw driver.

I was drained, I was fed up, and I was horrified that a perfectly good refrigerator that at most needed a cheap part or manual adjustment would end up in the landfill.

More and more reviews I read for otherwise good products talk about non-existent or awful service.

Read reviews on Home Depot, Lowe’s and other local sites and decide for yourself. And do Google Samsung support for any product.

It is shameful.
Patrick Blackmon (8a)
6 years ago
I agree with Rita about Consumer Reports. I used to rely on them exclusively but no longer. There's a Samsung range in my new place and I can't wait to get rid of it, but only because I think it's ugly. I also don't think Samsung can hold a candle to a higher end Kitchen Aid appliances. Personally I wouldn't even look twice at Samsung. I have a Kitchen Aid dw and Jenn Air range and couldn't be happier. Of all the high end appliance manufacturers, why Miele?
PRO
Four Brothers Appliances
6 years ago
Samsung 4 door with flex zone is a wonderful refrigerator. We have sold several of these units at our store and the customers seem to be very happy with their purchases. The best selling features of this refrigerator are:

-The bottom right compartment of the Samsung unit is a great feature to have when you want to use that compartment as a refrigerator instead of a freezer (or vice versa). Can also be used a wine cooler.

-View inside, smart apps, SIZE (28 cu/ft)

BTW- I, too, dont rely heavily on consumer reports, I like to get feedback from actual people that use the units (dont know if that makes much sense).
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Miele or Samsung appliances

suzanne (Pa. 6a)

Comments (9)

delray33483

Rita / Bring Back Sophie 4 Real

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