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Reviews needed for Maddox Sofa from Restoration Hardware

7 years ago

I am looking at purchasing the Maddox sectional from Restoration Hardware. What do you think of the quality of their furniture if you have purchased from them. Thanks

Comments (45)

  • PRO
    7 years ago

    Can you recommend a company that you think has good quality transitional/modern sofas?


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  • PRO
    7 years ago
    last modified: 7 years ago

    Nothing you can buy online and ready to go "as you like it". I would find a very decent furniture store that carries Hickory Chair, Century, Taylor King, C Laine, Lee Industries .....I would put them( Lee) at the bottom of this list, so that's a good pecking order of high moderate to lower moderately priced. Modern? Thayer Coggin , at a decent furniture store, or through a designer as those above

    A sofa that will last, be comfortable, look good, has 8 way hand tie springs, spring down cushioning, and is appr 4500.00 in a good fabric....not 1800.00

    The online sell- you- a- pile- of -junk total myth is a 2k sofa. You are buying the future landfill filler.: ), though the price is appealing. Problem is......that was the admission ticket to a good sofa 20 years ago!!!

    In leather, the "cadillacc" is Hancock and Moore.

    Lots of great things can be had with a quick click. A good sofa is not one of those things.

    PS......... the larger a seat or back cushion, the LESS STABLE it shall be, and the faster its demise. So your Maddox is for those who do not sit

    A Thayer Coggin below.....

  • PRO
    7 years ago

    It depends on your budget... I purchased a loved sofa and side chair from Houseworks. It's absolutely LOVELY, well made, comfortable furniture. But it's pricey. I have a contact for you if interested.

  • PRO
    7 years ago

    I agree 100% with Jan - there's a reason RH doesn't have reviews on their website - it'd be full of people that overpaid for their terrible furniture! Jan's list of high quality manufacturers is spot-on. I would add The MT Company. I have a lot of loyal Lee Industries customers that purchase again and again.

  • PRO
    7 years ago
    I will look into the companies that you recommended. We have a budget of about $6-$8,000 for the sectional.
    On Facebook, I saw a lot of positive comments from customers about the RH sofas and sectionals.
    Thank you!!
  • 7 years ago

    i'm interested in the maddox too and am very disappointed in the many many MANY poor reviews i keep reading about for all RH sofas. however, the issue with the preferred companies listed above is that i have yet to find the kind of 'design details' i can find at RH, like: modern/clean lines, recessed legs for 'floating' effect, etc. i keep checking these recommended higher quality companies but can't find the design elements i'm looking for - that i CAN find at RH, crate & barrel, west elm, article, etc. unfortunately, i'm hearing you can't find the quality at those places. maybe VITRA or Linea, but those are high end/expensive. where are the good quality, well-made, clean, modern (not trendy or mid-cent) sofas out there that are mid/fairly priced? maybe need to go back to DWR... does anyone have experience w/ 'current' DWR quality - and customer service?


  • PRO
    7 years ago
    last modified: 7 years ago

    And they are not cheap!! The sectional we have been looking at is over $8,500 and heard from a decorator that Lee Industries is making these for RH in Dallas. We will continue to look around. And like I said, I have seen a lot of positive reviews just on facebook.

  • 7 years ago

    Anyone have an opinion on room & board -- I was told the couch I'm looking at is Lee, but that was just from mucking around on the internet. What is DWR? Also, Ethan Allen is having a 20 percent off your entire purchase sale right now -- I believe they are considered high quality, right? I hope so -- I just bought dining chairs from them! Thanks!

  • 7 years ago

    DWR is Design Within Reach.


    http://www.dwr.com/

  • 7 years ago

    Oh! Of course -- my sister has some furniture from them. I just looked at Ethan Allen's sofas and they have a pretty big range -- although, if what other folks say holds true, the sofas that are around $2000 shouldn't be very good quality. I know my folks have had their Ethan Allen dining room chairs for something like 35 years...that was good enough for me. My other sister has had an Ethan Allen sectional for at least 15 years and it still looks and feels great. But I have no idea how much she paid for it and how much use it really gets (it's in her summer house -- but she does have three kids and a dog!).

  • 7 years ago

    I made the mistake of buying a RH sofa 3 years ago and Jan is right! Stay away from RH.

  • 7 years ago
    My brother and his wife bought a RH sectional last year for $6K for their living room...they ended up putting it in their basement rec room after a few months because it was not the quality they thought and it always looked sloppy. Now their middle school age boys bounce on it and play video games on it...waste of $6K!
  • 7 years ago

    Argh! That's my worst nightmare. For that very reason (and the fact that I had a 2-year-old) I super-cheaped out and bought a Raymour & Flanigann couch about five years' ago -- disposable furniture as my husband puts it -- but sounds like it lasted longer than the $6K RH couch -- and I paid $500! It's a bit worse for wear by now, but, heck, at $6,000, I guess I could just buy a new couch every five years for the next 60 years!

  • 7 years ago

    ^Yep. I wasted $4k on my RH Chesterfield sofa. :(

  • PRO
    7 years ago

    I don't believe that Lee Industries is making any sofas for RH - they make some items for Crate and Barrel and Room and Board, but I'm pretty sure all RH stuff is imported. @eliznewjersey - Room and Board sofas vary in quality - I'm not sure if they have any 8-way hand tied models. I had one client that purchased from them and wasn't pleased with the quality, but I don't know what style. They are a great place to start because all their items are Made in America.

  • 7 years ago

    would be interesting to see how RH defends itself against all the negative reviews. i'd be interested in what they have to say: where they're made, how they're made, etc...

  • PRO
    7 years ago
    last modified: 7 years ago

    They don't defend themselves. They don't need to......because there's a sucker in waiting for the new one, breathing/lusting heavily.........!!! for every single sofa that landed on a curbside awaiting a landfill after six months. Amazing, isn't it?

  • 7 years ago

    At that price point, you can afford Stickley (don't just think of that company for wood frame couches with cushions - it has a huge upholstered division) - and not all of the product is traditional/arts and crafts. Stickley also has what it calls its "Selectional" lines, which allow you to customize arms, cushion finishings, etc. I took delivery of my sofa a couple of months ago and couldn't be happier. I bought the "200" line which is deeper than a more contemporary sofa would be.

  • PRO
    7 years ago

    Yes, true of Stickley. Also highly recommend Hickory Chair.

  • 7 years ago

    I can recommend Norwalk.

  • PRO
    7 years ago

    I had a custom made sofa made about 15 years ago. had reupholstered 5 years ago (although it didn't need it. just hated the color). it still looks and feels brand new.

    with your budget, do the custom route and build what you want.

  • PRO
    7 years ago

    It's a shame that the phrase "disposable furniture" even exists in this day and age. Aren't we all supposed to "reduce, reuse, recycle"? What is wrong with us when in the name of sustainability we save our plastic water bottles from going into landfills but have no problem doing so with sofas? Same thing with cars--they no longer can replace a dented bumper, so you need a whole new body.

    I say buy a very good quality sofa in a classic style. Make sure the fabric is durable, possibly knit-backed, and know the durability ratings (Wyzenbeek, Martindale). When you tire of it or it becomes the worse for wear, have it reupholstered by a local shop where craftsmanship is valued.

  • PRO
    7 years ago

    There are still good sofas that can last 15 - 20 years. 7 years is ridiculous!

  • PRO
    7 years ago

    I would bet the RH Maddox sofa is made by American Leather as they are based in Dallas. They recently purchased Lee so that may be the confusion. American Leather can make a good product, but the suspension is woven webbing which is not as high quality as 8-way hand tied.

  • 7 years ago

    I am very interested in the Maddox, as well, and was going to order this week but found this post. Did you end up purchasing? I have a lot of RH chandeliers, dining room table/chairs, china cabinet, hutch, media console, pillows, blankets, etc.. and am very happy with everything. I know there are bad reviews, but at the same time, they sell A LOT so if 2-3% of people are upset, that's not bad odds. My two cents, anyway.

  • PRO
    7 years ago
    last modified: 7 years ago

    Your TWO CENTS is about to be several grand down a toilet. Yes fine. A chandelier is NOT a sofa. Nor is a console table, or pillows and blankets and quilts, all of which are just fine from them.......especially the bedding and soft decorative, and yes even lighting....or a dining table carefully cared for.

    Want to know anything else about how to waste a few grand on a sofa? You'd be better off driving the neighborhood and taking a free RH sofa from a curbside. Your odds of finding one are very very good. You can change the spelling of junk........to c.r.a.p. Don't leave out the word .....a.b.s.o.l.u.t.e.

  • 6 years ago
    Did you end up purchasing the Maddox? I really want to buy it, but after reading this post I’m nervous!
  • 6 years ago

    I have a sofa from RH, not the Maddox but the Chesterfield, as I mentioned up thread. Total waste of money. Don't do it. Jan Moyer is right.

  • 6 years ago

    Thanks Denita. What exactly is the issue, is it staining? Ripping? Pilling?

  • 6 years ago
    last modified: 6 years ago

    Mine is leather and it wears poorly. I have never had a leather sofa not wear well before. The single cushion seat on this is rumply and has squished completely flat and has discolored in the seat area only. I've had it since Feb 2015 and am totally unhappy with how it looks now. It doesn't get rough use. There is only me and no pets. Kids are grown and on their own for a long time now. Stay away from RH sofa's.

  • PRO
    6 years ago
    I've purchased 2 sofas from Carolina Chair. Fantastic quality. You can customize it too.
  • 6 years ago

    Hello I never though I would be writing this review about a couch from RH , the couch I bought was 6.000$ money that I saved to buy a so called comfortable couch from RH , the maddox is the worst couch I ever purchase , led to believe to it was down filled and soft , however I am actually in pain just sitting on it for a few min , is hard as a rock , I bought it two months ago ,I called and complained , I just wanted return and exchange it , for another one , and loose 50 % of deposit , that’s my story , on that note I would not Recomend RH , they sure had worked with me and allowed to exchange the couch , very disappointed

  • 6 years ago

    Does anyone one have any suggestions

  • PRO
    6 years ago
    We went ahead and purchased the sectional from RH in January. So far we love it. We looked everywhere and couldn’t find a design we liked.
  • 6 years ago
    Thanks for coming back with the update that you purchased the sofa and are happy with it

    I am strongly considering the Maddox from RH even though I have read plenty of places complaining about RH in general

    Did you get the down filling? Unfortunately there is not an RH in my city to get a chance to sit in one and can’t decide if I should do the down or not. Concerned it will look frumpy over time but then also concerned the standard filling will not be comfortable enough
  • PRO
    6 years ago
    last modified: 6 years ago

    Do NOT buy that junk. Actually do not buy that OVERPRICED junk. Please. Unless..........you have this. Or you NEVER sit down.

  • PRO
    6 years ago
    last modified: 6 years ago

    Go on Arhaus.com. Not the highest quality, better than RH......and better service. Better price. More options, and you WILL get it in your lifetime.



  • 6 years ago

    i have purchased several sofas from Mitchell Gold and Bob Williams. It has been about five years and i love all three of them. Very moderate priced. Two in the living room get moderate use but the one in the family room is basically used nearly 24/7 and it looks great.


  • 6 years ago
    last modified: 6 years ago

    I bought a chesterfield from Ethan Allen four years ago. It cost, but I love it! It is comfortable and has held up well (yes, the frame was likely made in China. I have no problem with that). The caveat is that my chesterfield doesn't get a lot of wear as I don't have tons of people using it every day.

  • 6 years ago
    We had a Lancaster in leather. hated it, far too deep. we had dogs so the leather didnt age well. I actually had a woman pay me $900 for it a few years ago, I was ready to put it on the curb. we only had it five or so years and I would never buy another RH sofa.
  • 6 years ago
    last modified: 6 years ago

    I have two Maddox sodas, in the 8 and 9 foot lengths, purchased in 2017 for a total of $11,000. The first pair I returned because the color of the fabric ("Graphite" velvet) was nothing like the swatch, which was a beautiful mossy greenish-brown -- the color shown in the catalog. The delivered fabric was a sort of blue-gray that looked like the mouse-fur upholstery on your average airport rental car. When I phoned and asked about this I was told that the swatches are made in China but the fabric comes from mills in North America. So it seems that someone at RH doesn't understand the concept of the swatch! Anyway RH sent two new couches in a darker color that's okay, but not $11k okay. One recommendation: Pay the extra $200 and get the down filling. The standard polyfill is much too firm. The couches are well made and very comfy but I have one major gripe -- the seat cushions can't be flipped because, except along the front, the piping on the edges is only on the top side. Which is really inexcusable for furniture this expensive -- you need to be able to flip the cushions after a few months to smooth out the wrinkles that accumulate over time, and to equalize wear. That kind of cost-cutting is something you expect to find on a $500 Rooms to Go sofa. The real lesson here, for me at least, was: if you're spending over $10k on furniture, hire a decorator.

  • 5 years ago



    This is our Maddox sectional from RH after only nine months of use by two people who work full time - so basically we use it a few hours a day each evening plus we don’t have kids and this is the wear that is already being seen. We rotate the cushions regularly. As of today’s date, RH has not provided any recourse and instead have advised the stretched out fabric (vintage velvet) plus the sagging and drooping seen in the cushions is “a normal characteristic of the Maddox sectional“. The reason we chose the Maddox is that we liked the clean crisp lines of that particular model. The cushions are now saggy, compressed and extremely uncomfortable.

  • 5 years ago

    For leather, Hancock and Moore is best in class. They have some more contemporary models in their Urban Logic line.

    http://hancockandmoore.com/Products/3506/Urban-logic/Tribeca-Sectional


    Cushions will not flatten in 9 months.

  • 5 years ago

    Stumbled across this thread as we're in the market for a high quality sofa that is preferably about 10 years old (pre financial meltdown). We are currently looking at 3 sofas to reupholster (I'm a Craigs List addict). One is a CR Laine 5 year old sofa, one a "custom" sofa from 2001 built by Lockhart in Santa Fe Springs, CA and the 3rd built in 1977, YES, 1977 from W & J Sloane, NY - (that's an interesting company story). Will probably go with either the Laine or Lockhart as the Sloane sofa is not that close and the age is daunting. Regardless, I can tell you from my excessive time on CL, that RH sofas (and PB, Crate/Barrel/West Elm) make up a considerable amount of the sofas for sale. I take it as a warning. . .