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jliddle13

Buyer beware of Hirts Gardens bulbs

jliddle13
6 years ago
last modified: 6 years ago

I recently purchased four bulbs from Hirts. Three of the four bulbs were great, no complaints. However, the fourth bulb had its entire basal plate missing (see photo). I emailed Hirts and sent pictures. They responded and said I could ship the bulb back for replacement and they would also cover shipping. To their credit, I did receive the shipping reimbursement. A week later I still had not received the replacement bulb, so I emailed and they said it would ship the next day (pretty sure they forgot). Once I got the "replacement bulb" I found it was the exact same bulb I had complained about. When I emailed again to my dismay their response was "The bulb is perfectly healthy". I let them know this was not the case, but they are not responding now.

Why would they offer to replace it the first time then? And clearly as you can see in the pic this is not a bulb that can last more than one season.

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