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ontariomom

Please help! Water is getting in to a newly installed window

ontariomom
6 years ago

Hi all,

We are progressing very slowly through a very long addition/renovation project (with some DIY and some sub-contractor work).

We have a new fiberglass window that is letting in water (and has been since it was installed over a year ago). We need to try to problem solve what went wrong with the install of this window so we can address the problem before insulation and drywall stage. It was a tricky location (LVL overhead, metal jack support to left). We are aware that we need flashing over the window header outside to meet cladding code, and that will be done shortly (the downspout near window will also be re-located). However, the other windows on the same side of the house do not let water in, and they too need the flashing, so this cannot be the only issue with the window.

Can you please help us brainstorm as to what the problem may be? Is the only fix to remove the window and re-install properly? Or is there something we can do behind the board and batten siding to prevent the water. We have many other windows in the house installed by the same framers and we have not had water issues at those locations. Unfortunately, the framer who did the install has relocated to another City. Before he left (without notice), we made him aware of the window leak, and he was baffled as to what had gone wrong.

We used a hose to try to pin point where the water was entering. The trigger spot seemed to be if we sprayed over the window (over the grey wood trim) in the centre of the window (where the fixed and operational windows join). When we sprayed there, the water would trickle in under the window sill (jam extension). A small amount of water also entered above the sill (jam extension). From the inside, you did not see the water enter at the top of the window, and only saw it at the bottom as described. You can probably see the water damage over time that is showin up in the photos.

Thanks in advance for any help you may be able to provide to trouble shoot how to fix this problem.


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