Computer Freezing
9 years ago
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Computer freezes up
Comments (7)grandms & ravencajun, First of all thank you both for answering my request for help so promptly, greatly appreciated. Malware protection : I use Malwarebytes anti malware. Cleaner : Ashampoo Win Optimizer Browsers : Avant and Safari. Used to have only microsoft browser, didn't like it at all. The computer has recently just started this freeze up , happens about 5 or 6 times after I first turn it on of a morning. I recently carried our a defrag and cache clean. Have no uploaded Sp3 because i'm on satellite with restricted data useage and whats more would take all night to download it. Are those updates so necessary, I have had no trouble virus wise in 7 years. This is the first hint of trouble. Over to you both, thankyou both once again...See Morecomputer freezing
Comments (2)One assumes the anti virus is up to date and working. What if any anti malware programs do you have installed and have you updated and ran them lately? If it is nothing to do with malware then have you ever looked inside the tower? At 3 years old there could be a considerable dust build up causing the computer of over heat. Is the tower on the floor? If so raise it up about 6 inches as all the dust in a home falls to the floor where the fan can suck it into your tower. Try shutting down, remove the power cord from the rear of the tower and remove the left side. Looking inside you can see if the dust has built up especially under the fan on the motherboard. This is the CPU or processor cooling fan and it is critical that this be kept clean. You can remove the dust with a small pure bristle painters brush (home decor, not artist brush, about half inch would be good) or you can buy a can of compressed air. If you use the compressed air be sure to place your finger on the fan to stop it spinning wildly out of control....See MoreWhen Logging off - computer freezes
Comments (20)Hi again When I checked the event viewer on my desktop, I found this warning under the applications folder - Event ID 1517. The following is copied from the Windows Help and Support Center. ******************************************************* Details Product: Windows Operating System ID: 1517 Source: Userenv Version: 5.2 Symbolic Name: EVENT_HIVE_SAVED Message: Windows saved user %1 registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. Explanation Windows unloads each user's profile and user's section of the registry when the user logs off. This message indicates that Windows could not unload the user's profile because a program was referencing the user's section of the registry. This locked the profile. The registry cannot unload profiles that are locked and in use. When the program that is locking the profile is no longer referencing the registry, the profile will be unloaded. User Action No user action is required. ******************************************************** I guess this means I just leave the computer when this happens and it will clear itself at some point???? or What does it mean to try "configuring the services to run in either the LocalService or NetworkService account"?? Still wondering if this has something to do with Avast's "Virus Recovery Database Generator" - maybe it's busy trying to copy programs as we're trying to log off - guess I'll check the Avast forums and see if the issue has shown up there. Thanks for all the help. June...See MoreFreezing up on the internet
Comments (4)First possibility is heat. When was the last time you removed the left side panel and cleaned out all the dust bunnies? Hopefully your tower does not sit on the floor where it gathers far more dust than if it was even 6 inches off the floor. Remove the side with the computer still running but touch nothing! Look to see the fans are all running, being an HP I suspect you have one fan sitting over the CPU (processor) and another housed inside the power supply. Once you have determined both are running freely shut down. Now look for dust and crud built up either on the fans or in the case of the CPU fan it will also be on the cooling fins directly underneath. You can buy a small can of compressed air to clean but take the tower outside and blow out the dust. Be sure to hold your finger on the CPU fan to stop it spinning wildly. With the power supply fan use a toothpick or any small non metallic item to stop the fan. DO NOT remove anything and go inside the power supply, it holds power and might bite if you go in there. Another thing might be to check your Event viewer. Click Start, Control panel, Administrative tools, Event viewer. Click System on the left side of the new window and look down thew right side for any red error messages, scroll down as needed. Double click on any for an explanation. Often there will be a link there, click that to see if a fix is offered. Any of that help at all?...See More
9 years ago
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