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rkmpiano

Our cushions had to be replaced within the first 12months!

rkmpiano
7 years ago

We purchased our 4 peice FlexSteel sofa, oversized chair/ ottoman and matching accent chair on 01/25/15. Upon delivery, we experienced many quality issues with unmatched seams, exposed staples, sharp feathers poking us from all the pillows, and fabric grains that were "off grain". We should have returned all the pieces at that point but we trying patiently to resolve them. Less than 12 months later the cushions collapsed and we are not large people and have no pets or children. They were replaced and now less than 12 months later need to be replaced again. We received the supposedly "more redesigned resilient" cushions only to find that they were even more unsupportive than the original ones. We now will call the owner of the company we purchased them from who has done many TV commercials assuring his customers of the FlexSteel "Quality" product. Do yourself a favor and buy a different brand.

Rick & Terri Messner, Macedonia, Ohio

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