He's full of bull stuff. They should be even on both sides and make sure to stop the check until he corrects it.

Typical overhang without seating on overlay cabinets is 1.5".

Ah, yeah I want it even. When will it be fixed? On (his dime).

Will it mess up your sink cut out?

Are the cabinets installed square? If not, your fabricator was forced to choose between making an out-of-square top to get the overhangs right, or make a square top with differing overhangs.

Pull a tape from one corner of the island diagonally to the opposite corner, then do the same on the opposite side. If the top is square, the dimensions must be the same. If the top is pulled, do the same for the cabinets.

If the cabinets and top are square and it's just a matter of repositioning the island to split the difference, that doesn't risk the stone much.

Thank you everyone.

Joseph Corlett - I did ask you suggested. Slab is out of square by 1/8". Possibly within acceptable limits? But, I don't think the cabinets are the problem because the cabinet installers said they checked everything was square, plum, dead level etc. They seem to do great work.

The slab seems to have just been plopped down without being checked.

CluelessinColorado - great point about the sink cutout. That is off right now. Meaning the reveal is not equal all around the sink, which I think is because they put the slab down wrong.

I'm very concerned as to what's involved in fixing this. Either damage to the slab or to the cabinets. Also, I think I won't end up with proper overhangs all around, which means my pulls will stick out :(

smm5525 - I won't be ending up with 1.5" all around.

I think they really screwed this up and this stone cost a fortune. I'm about to start week 12 of this reno and I'm trying to keep it together.

Which side is off? Is it drawer side or a side with finished panels?

smm5525 - the overhangs are off on all 4 sides of the island.

Overhangs:

Drawer side where I'll be working: 5/8".

Opposite side (finished panels): a bit more than 1.25"

Short side near prep sink (finished panels): almost 3/4"

Short side opposite (drawers): 1"

I don't understand what's going on. But, it seems impossible to end up with proper overhangs all around, doesn't it?

ainelane: Unless you specifically requested otherwise (i.e., in writing, hopefully), overhangs should be even all the way around the island. However, even if the installer shifts the stone, you'd end up with only ~ 7/8 - 1" overhang on those two sides. If you signed off on a wider overhang (e.g., 1.5" all the way around), the larger issue may actually be that the slab was not cut in the proper dimension(s).

Despite agreeing to 1-1/4" overhang in our kitchen, at one point we ended up with a range of 1" - 1-3/4". No kidding: in one six-foot span, overhang varied from 1-3/8" on one end to 1-3/4" on the other. Installer never even noticed it. I had to point this out, and we endured dust storm #2 as they re-cut some of the countertop on-site. As it stands, we have anywhere from 1" - 1-3/8" overhangs. But we are wrestling with much larger issues with this company, so have chosen to let this one go.

I truly wish you the best of luck.

Installer was just here. It was an upsetting experience for me. He repeated about 100 times "this is normal". He said the overhangs are supposed to be uneven. Yes, that's right. Uneven is what they are going for.

We both had measuring tapes and even though, clear as day, I could see the numbers were different from one end of the run to the other, he kept saying "It's exact, it's normal, this is the same". I pointed out that it wasn't and he would say rudley, "excuse me, look at the tape, it's the same". Only to then realize it wasn't the same and try to downplay it.

I feel very upset and actually a bit shaken, because he was so aggressively insisting that there is absolutely nothing wrong and this is all normal.

Last night on the phone, his reasoning for the overhangs being unequal was that they like to give more overhang on the sink side. Maybe that makes sense, except the sink side is where I have the least overhang. So, today when he saw that, he changed his excuse and now he's telling me the side with the drawers is supposed to have the least overhang. They set that in place, and then whatever is leftover, just overhangs the back of the island. However much that might be. This sounds nuts to me.

As jawiva suggested, I think the real problem is the whole thing was cut too small.

And no, the overhangs were not specified in the contract because they told me it's standard 1.5" from the cabinet face. Which I don't actually have. But, that's fine because it's all normal.

I've got a list of about 6 problems with this company, and none of them are solved. I'm so upset. I have other questions to ask you all. But I will have to wait until I calm down. It's very unpleasant being treated like this.

What stone is it? Did u pick out the slab? Did they use a remnant? Ugh, I feel awful for you. The part where the drawers are is supposed to protect the finish, that's the part you'll be using. Are u measuring from cabinet face or door/drawer? I think it needs to be about 1.5'from cabinet face

smm5525 - it's Sea Pearl Quartzite. I bought two full slabs (they told me they were larger than normal) and I selected them myself and attended templating (although that's too good a word for the process I went thru).

Here are the overhangs, from the cabinet face:

Does this seem normal, as I'm being told?

Thank you all for your continued help and support.

That's close, I dont know what's normal. Does it look off in person?

smm5525- for example, when I look at the short end of the island, farthest from the prep sink, the overhangs on either side differ by 3/4". This is noticeable.

But, that's why I'm asking here, because if this is within normal tolerances, then that's fine. It varies by 3/4". Maybe that's fine? I'm really confused by this because the installer keeps calling out different measurements.

Then there's the fact that the prep sink is not evenly within the sink cutout. Don't know how to solve that problem.

I hope someone with knowledge and perhaps a pro chimes in. Joe, any thoughts on the drawing?

Sorry if this isn't helpful, and maybe I misread or am viewing your pic incorrectly, but your OP states the island overhangs are 1.25" on one side and 5/8" on the other. But I don't see these two measurements in your diagram. On the prep sink end, the two overhangs look even at 1-5/8". On the far end (away from your prep sink), you show 2-1/8" and 1-3/8" (not that that's ok, IMO).

I would stop payment on the check and demand its fixed end of story nothing more to say

The top is positioned off a bit. If the 1 5/8" point were pulled, it would have to shrink the 2 1/8". It's off, but without knowing what the cabinets are doing, the top fabricator can't be blamed.

I'd say not normal but unfortunately common? I'm sorry this guy sounds like such a jerk. Our counters have uneven overhangs on the side ends by 3/4" but since both long stretches had cutouts that were right we just let it be. I'm pretty sure no one but me will ever notice this. One short stretch did have a 2.5 inch overhang over the cabs that I had to ask them to fix which they did. Not quite sure how they didn't notice that one. I'm sorry you are going through this and hope you find a satisfactory outcome but I promise you that anyone else is just going to be fixated on the gorgeous quartzite.

Seems based on your drawing that if the top right point were held in the place, as a pivot point, and the bottom left point was pulled down, it would even out most of the overhangs. Then the whole thing would need to be shifted a bit to the right.

The overhang on the top run is shrinking left to right, while the bottom run is growing. While the top seems to measure square, it doesn't look like it was installed square to the cabinets.

Disclaimer: I know nothing of countertop installation, just speaking to the math on the diagram.

Hi, OP here.
Yes, my numbers were different from my initial post to my drawing because in one I was measuring from door face and in drawing I was measuring from cabinet box. Sorry for the confusion. Either way, the overhangs differ by 3/4".

The lead installer came by last night and he agreed that the overhangs are uneven but also that the slab is not sitting squarely on the island. But, we can't pivot it or shift it without screwing up the sink opening (even more than it's already screwed up). So, the island will have to stay like this.

I'm fighting other issues with them, so I guess I'm going to have to let this one go.

Thanks again everyone.

I do not understand. Why do they just not get you another stone for your island so its not perfect?

Getting another stone for the island is a very big deal. I searched for months for a slab that I liked. So, getting another one isn't an option I would want to explore.

Update is that the island slab is coming off tomorrow, cabinets are being checked for level and then hopefully they put the slab back on properly. I will barely sleep tonight with worry that the stone will break during this process!

Fingers crossed it all goes okay.

How did it go?

So glad it was corrected!

Glad that it worked out for you. I'll keep my fingers crossed that the rest of your problems are corrected.

Maire

Make sure you get lien releases from these sob's.

" I can't wait till I never have to deal with them again."

I don't understand companies that compound their losses. Sure, you may screw up your overhangs, you may even have an unreasonable customer, but since you're going to lose money anyway, why not at least walk away with a recommendation as to how easy it was to work with you? Idiots.

Some people just can't help themselves Joe........

I recently had my countertops installed and I think I have too much overhang. Most areas have a 2 inch overhang ...with the largest been 2-1/8 to 2-1/4". I noticed it immediately. My contractor says it is standard depth, but when look it up all I can find says 1 to 1.25" is standard. Another thing that makes it more obvious to me is that my cabinets are inset. So the doors sit flush with the face frame.

I had the opportunity to go with a company that was very meticulous, but were going to take a little longer, and were slightly more expensive...now I regret changing course. It's probably not something I will be able to unsee. I also don't love the curve in the corner. After reading this post I realize I was not presented with a template for approval. My contractor has been dealing directly with the fabricator and installer. Not sure what to do or what can be done.

It's difficult to get an appreciation of it on this picture. (sigh)

Rip the edges off, re-profile, and re-polish. The tops don't have to be pulled and you can get rid of the excessively rounded inside corner. It's an all-day job for one guy.

@ainelane was there any damage to your caninets when they took off the countertop? similar issue with a quartzite countertop on a L shaped space and so stressed out :(

Ainelane: I am also happy you got your issue fixed❣️I just measured my countertop overhang areas, and they are all the same.