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Loud Perlick Signature Series fridge HP24RS. Is this normal??

7 years ago

We purchased the Perlick undercounter refrigerator HP24RS with variable speed compressor because it was supposed to be the quietest out there. When I plugged it in, I was surprised how loud it was. I assumed this was because the fridge was at room temperature and it would be quieter when it was just trying to maintain the temperature rather than initially cooling down. However, this unit is either on (READ: loud) or off (completely silent). There does not seem to be any variability.

If anyone has either this model or the beverage refrigerator model (same compressor), is this how yours operates? Is this normal?

Featured Answer

kaseki

7 years ago

Both my Perlick 24-inch refrigerator and 15-inch wine storage unit are nearly silent. They do operate on or off, and not as far as I can tell, in some semi-on mode. However, I would expect that even of variable speed compressors, as they will likely have a threshold for turning on at some speed that will likely be the same each time if the unit is rarely opened. I don't recall a loud period at the beginning of service.

In my experience, Perlick answers their phone, so if I were you, I would call to consult with them.

kas

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Comments (7)

Jakvis
7 years ago
You don't say how long you've had it but generally the 1st couple days are always louder until the system starts balancing itself and wearing in.
PRO
Kreative Touch
Original Author
7 years ago
We bought it two days ago. I plugged it in yesterday. I wanted to test it downstairs before hauling it upstairs and across the house. Very heavy unit!!!
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Sage Daniels
2 years ago
Hi there. My unit which I just received seems to have the same issue. Did the sound go down after the first couple days? Or did you return your Perlick product? Thank you in advance.
Stephan Oftheland
2 years ago
My contractor just put it in today and its super loud. We called Perlick and they were not helpful at all. Over $3k 🤦‍♂️
kaseki
2 years ago
If refrigeration equipment is put on its side at any point in its transport to its intended location, it should be allowed to sit to relocate its refrigerant to where the refrigerant naturally settles before starting the compressor, so I have been told. This alone may take 24 hours.

Also, the units should be a perfectly level in all planes. Due to the nature of the leveling feet (at least on mine) sliding the units under a cabinet on less than smooth flooring can cause the feet to rotate to a non-level condition, so the unit has to be checked and feet adjusted as needed.
HU-693924510
last year
I bought Perlick freezer drawers - widely advertised as being 30% more quiet than its competitors - I assure you, it is very noisy. Before I purchased I called Perlick and explained that I was a contractor/architectural designer and that the unit was for my home, an open-plan loft, and that I was very concerned about noise levels because of the layout. I asked if I could go to any showroom to hear the unit and they said there were no showrooms. They assured me that it was "very quiet". I asked for decibel ratings and they said they don't have decibel ratings. I've put my sound meter on it and it comes up in the mid-50s decibel range which is "air conditioner" which is not quiet at all. 24/7 it hums, has high pitched noises with frequency, and vibrates. I complained to Drimmers NJ from whom I bought the unit - who refused to take the unit back. They assured me that it was not because I was only reporting this to them on the 30th day since delivery, that they wouldn't take it back because Perlick refused to take it back and they (Drimmers) did not want to "get stuck with a $4,500 freezer." Drimmers told me I had to get Perlick to agree to take it back. I spoke to Perlick tech again and told them the unit was very loud, and they said that that was "(my) subjective opinion". I reminded them that it their of their advertising "30% more quiet than competitors" was a "subjective opinion" and that decibel ratings as high as air conditioners are not quiet and that they should offer decibel ratings to their customers. Drimmers has told me that they will refuse to sell any Perlick manufactured product in the future given their lack of customer support to stand behind their product.

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