Oh, I'm sorry to hear that. What are they thinking when it's paid for already--it's not as if you're going to forget and leave it there forever?!

I hope you can find something even better.

They probably had a large/frequent customer who wanted my slab. I'm a one time buyer vs. a designer or fabricator.

They still have no right to sell it if it was paid for. I would find another fabricator and get your money back.

Hmmm, they sold something you paid for, so doesn't that mean you own it and if they sold it to someone else isn't that stealing? I think I would check into it and see what could be done.

They need to solve it to your satisfaction-bring the slab you've paid for back, and the flooring too while at that. Their other customer will be very upset-great, serves them well..let them figure it out too.

No reputable store would do such a thing. Without going crazy about how to make it up to you And the other customer.

Man, that's just rotten. Does anyone have a nice one in your area, or are you back to square one? And are you actually stuck with this place? Countertop AND floor? Ouch!

They should not be allowed to get buy with this. It's not like it was "on hold" and you never called. They sold things that belonged to YOU! That's against the law as well as being an unethical business practice.

So far in the projects I have done at my house, once I pay for the slabs, I have had my fabricator pick them up ASAP and store them at his workshop until he needs to work on them for the project. Too dangerous to leave them at the stone yard for the exact reason you mentioned.

I hate to say this, but if they did it once to you already with the flooring, then that should have been a big red flag to you!

But I agree - you shouldn't just take it "lying down" - do something about it! Places like this get away with this type of practice b/c people don't want to be bothered with doing something about it (or are afraid to do anything) - so these places know it won't matter. At most, they'll have to give you your money back - no loss or inconvenience for them.

You know the saying "the squeaky wheel gets the grease"? Be the squeaky wheel!

That sucks. They sold something that belonged to you. Not them. Now they have 2x the money for one slab? I'd pitch a fit.

Unfortunately, this seems to be relatively common and has happened to quite a few posters over the years I've been reading this forum. I hope you find something you like just as much.

Unbelievable! I'd be pissed! I hope you can get this solved to your satisfaction.

Thus company sold the same slab twice. I would report this unethical practice to consumer affairs in my area, and I would go somewhere else.

Enraged for you. If they can't get your slab back, they need to find you an equally beautiful slab with a discount.

We saw this happen to a customer at a local fabricator while we were out with the owner looking at their slabs. The owner's response to the customer that had already paid for their slab? "Oops! I didn't mean to sell it to someone else!". Needless to say, we didn't do business with them. I feel for you, and I also feel that what was done to you is criminal.

What if your entire kitchen was designed around the slab? (I am assuming yours was, if I am recalling your slab correctly.) That is what I don't understand. Selling a sold slab could, quite literally, ruin a the entire kitchen design. I would go back, tell them that the entire kitchen was designed around the slab that you owned and demand above and beyond compensation.

Whatever you do, just make sure you get a slab you love. Wait if you have to, look at everything they have, but get something you love.

Is there any chance of getting your money back and going somewhere else?

I'd love to hear from PRO to see if this is in any way an industry standard.

They had your money and yet they sold it AGAIN. Seems criminal to me.

Being a one-time customer isn't an excuse. I'd raise hell.

I sympathize. Our paid for slab of Van Gogh granite disappeared after the fabricator unexpectedly died. We were able to get our money back from our insurance company after we filed a police report, but that didn't really help the situation that much. The granite places around us have all told us that Van Gogh (also called Blue Louise) is no longer available, and we haven't been able to find other granite quite like it. I hope you are able to find something else that you like.

Yes my entire kitchen color scheme/design was changed around to match my slab. I changed the upholstery to complement the slab. Even my family room stone and cabinet color was designed for the island slab.

At this point, the HOA is down my back about finishing up construction, my dad is in the hospital with a brain hemorrhage and stroke, I'm dealing with a concussion and I've been living at the hospital almost 24/7 for 2 weeks.

I just don't have much energy or brain cells to make waves. I can barely drive safely right now.

I'm going to lug my mother in her wheelchair to their warehouse on Monday and deal with it. My dad was the primary caregiver and now I'm juggling her and him.

I'll try to get enough rest tonight to have energy and make waves tomorrow. Chances of getting the slab back is nil because once it's gone, it's been cut into.

When they sold off my flooring and palmed me with something else that's not acceptable, I did get them to give me a more expensive stone. It cost them a little discount but it cost me $400 extra with them and $900 in delivery as I had to pay for the stones to be delivered back and then the new shipment. At the end of the day, it probably cost me the fair value of the new flooring.

MSI is the largest importer in our area.

MSI, ugh. Their minions butted in on a thread on Chinese quartz and were so rude.

I'm sorry. Sounds like way too much on your plate right now!

I'd take them to claims court if they don't reimburse what they put you out.

I'm so sorry you have so much on your plate right now.

MSI is nationwide (they have a location near me - actually two fairly close)...I suspect the same tactics are used at all locations. I'll keep that in mind.

Also, something to remember when people ask for recommendations - this is one place to NOT recommend and maybe even tell people to avoid!

Wow, MSI, I thought they were pretty obnoxious for listing a ton of nice looking slabs (all singletons) as being in the warehouse when, in fact, they were all in pieces out back, broken beyond repair. To find this out, first you have to go there & fill out their information sheet, such a time-waste. What they did to you is far worse, of course.

Oh beachem..that's quite a hell you're going through. i'm so so sorry

take care of your and yours health first..concussion is a lousy thing to have, you're doing right by resting it out. don't drive, you're not ready for that yet.

Do you have someone who could possibly advocate for you?

You can't deal with this s-t right now. Don't drive, and don't take your mother with you..you don't want to put you both at risk. Talk to them on the phone if you can. If possible-maybe you can find a friend who drives you both there?

Listen, I got a concussion once..was told to rest, but went to work..the worst decision of my life. Nothing, nothing is worth it..the health of your parents, yes, the slab-no.

Rest today, think how you'll figure it out tomorrow. Get help-in driving, etc.

Really, these guys are..I can't find the words. They'll pay of course. And they'll turn everything upside down to find you a similar slab.

Of course the best would be to never see them again. Gosh.

I purposely did not deal with them because of local reviews. I live between baltimore md and harrisburg pa and they are the largest yards in our area. We have several smaller yards that aren't as cheap but have better reputations. I hope you get satisfaction.

As a registered nurse who works on a neuro/trauma unit I can surely feel your pain. Please keep yourself in good health and know that the GW has you and your family in our prayers.

"When they sold off my flooring and palmed me with something else that's
not acceptable, I did get them to give me a more expensive stone. It
cost them a little discount but it cost me $400 extra with them and $900
in delivery as I had to pay for the stones to be delivered back and
then the new shipment. At the end of the day, it probably cost me the
fair value of the new flooring."

Wait a minute......re the flooring......$900 in delivery???? They made you pay that much for delivery of flooring you accepted as a substitute for flooring you already paid for and they sold to someone else?????!!!!!!

Do they have a corporate office you can contact re this shoddy service?

I almost think it is time to 'lawyer up' on these folks.

Beachem dear, so sorry to hear all this.

Maybe new-beginning is right. A note on attorney letterhead may be enough to get them to track down another slab...at a discount, like Romy suggested. Do you have any lawyer friends that could send along a copy of your paid receipt with a photo of the slab? Having an advocate might also buy you time with the HOA and take a little weight off your shoulders.

Wishing you the best, and listen to April. Try to take care of yourself right now.

So sorry to hear all this. I agree healing and getting extra support and help would be the way to go. Is it possible to draft a letter to the HOA outlining your added burdens right now? With some extra time hopefully then you can take the time needed for your life to settle into some kind of order. Be careful as a concussion can be serious and take quite a while to heal. Sending good thoughts and cyber hugs your way.

Do you you have to use this fabricator for some reason? No way would I be working with them. I would get my money back and find a slab I love. So sorry you're dealing with this unnecessary drama.

Boy, they should be glad we are all not local.. lol.. Hey, we should start a MSI thread and just keep on posting horror stories, names, addresses, locations of MSI facilities etc.. heh

Need google to find and index all the issues so others can be warned.

Keep us up to date, Beach and if we need to all jump on a Greyhound.. do we get a Houzz discount?;)

R