Whirlpool Duet
mamapinky0
7 years ago
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mamapinky0
7 years agomamapinky0
7 years agoRelated Discussions
Whirlpool Duet failure - advice needed
Comments (11)Thought I'd post the conclusion to this story. I was able to schedule the A&E repair people directly. The A&E guy recognized the problem and for $250 he replaced the seal for me and agreed that we should replace the glass ourselves, since we could get it affordably and it's an easy fix. My husband could have replaced the seal, but it took the repair guy quite awhile; he had to take off several cover plates and use his specialized tools, so I was happier to have him do it (in a manner of speaking). We ordered the new glass from Sears Parts Direct and installed it easily. We also had to clean the pulverized rubber from the filter and vacuum it out from the drum (where it collected down the holes). The washer works acceptably again; the seal also appears to have been reengineered so there is much less of a space for socks etc. to collect. (I noticed that it's even tighter on the newest models.) So I guess my $649 washer was actually a $900 washer...oh well! No help in the end from Whirlpool. Each day when I called they reminded me that they had '36-48 business hours' to respond. (Took me awhile to get what '48 business hours' really meant...yes...48 hours their business is open, whatever that is. Up to about 6 business days, I guess.) A couple of days after we repaired the washer, they finally said they were ready to make a repair appointment for me. They would cover the parts and I would be responsible for labor, with a minimum charge of $200. Had I been more patient, perhaps I could have saved myself $50 ... to repair what was their design flaw!?! It's odd to me that they would have so little interest in protecting their company's good reputation, but I suppose they've done market research to support this approach. Too bad!...See MoreOil burn smell from whirlpool duet front loader
Comments (1)Call Whirlpool. There should not be any smell....See MoreDon’t buy Whirlpool Duet washing machine
Comments (20)I clean all heavy items, an example being a huge and thick comforter, at the laundromat. I did a batch today so I could put them away till winter and it cost over $50.00. The washing machines cost $7..25 a load and the dryers are even more expensive.. I needed 3 washing machines, for a total of $21.75 for them alone, not counting the dryers....See MoreWhirlpool duet steam washer not cleaning clothes
Comments (3)I have a Whirlpool Duet Steam, but they have produced many variants. The machines produced within the past 12 years do not have an adjustable water level. Do you happen to have the model number? Also, what cycle are you using?...See MoreAlex Chicago
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Alex Chicago