I assume you are talking about a laptop here? and on W7 or any PC for that matter you should always do a "proper shut down" at Start button then shut down. As for "freezing" is this happening when using your browser = IE? at any rate are you getting the important windows updates? and you for sure need a good AV=anti virus, make sure you do have AVG as you suppose and update it. I wish I could do a remote on your Pc, I know it really needs help and I work for Free and have for so many folks mostly seniors, but since I can not, don't you have someone who can check it out for you a friend or relative perhaps? there are important scans that need to be run for sure. I will see if I can send you a private message with my e-mail addy, feel free to contact me, I will help you if I can. That would be a no private message on this forum, sorry.

aputernut,

You must not have your setting set to except Private Messages.

Go To:

1. Your Houzz (upper Right Corner)

2. Click Edit Profile towards upper right

3. Left Column under Account, Click on Advanced Settings

4. You should find the PM Settings towards the bottom of the Advanced Settings page. Under Who Can Message Me, select Allow Anyone to Message Me from the Drop Down Menu.

5. Go back to the top of the page where you Click on Edit Profile and you'll see Done Editing, click on it.

You should then be all set to receive and Send PM's.

Ty...am using Chrome. There are just things I can't do anymore on it. Still have to unplug & plug it in at times. I did have AVG on it, but not sure if I do anymore. Don't have anyone that knows enough to help me & the Techs seem to take advantage of me not knowing too much about computers. I'm at a loss, not knowing even how to explain what's really happening with this. Ty for your patience anyway.

My computer(s) sometimes have a similar problem: try to properly shut down; sometimes it works fine but it's very slow. On my home computer, I get the message "Windows is shutting down", and the screen goes black. But the fans, HD, etc., continue running. The next morning, sometimes they have stopped, and sometimes not. If not, I push the rest button and it restarts and everything seems OK. This computer is now running Windows 6 (Vista), and it had the same problem when it was running Windows 5 (XP), so it must be a hardware problem. I will probably simply buy a new computer, but some of the applications won't run on a 64 bit OS, and that appears the only version of Windows 10 now available.

My next question was going to be has W10 arrived on your PC? if the download is there then you should absolutely install it. It may appear on the taskbar bottom right or if you go to windows updates. If you have it, then install is easy, just do as asked, your PC will do the rest, it will take some time so sit back and relax, the pc may restart during the process, so I hope it works out?

I'm not the one with the private message problem, mine is set to receive, but I wanted to send my e-mail addy to Sharon and could not. I do not see on hers to send her a PM. As for some previous advice. You can try to restore W7 back to factory settings, but if the problem is in your power, it will make no difference.

You may want to download ASC=advanced system care Free, I use it for years, just make sure it's the FREE version and take any check marks out or decline browsers or addon's except the IOBIT ones, some are very good, and you can uninstall any of them later. Have ASC run a scan on all, especially registry, it will fix the errors. below is link to DL

http://www.iobit.com/en/advancedsystemcarefree.php

P.S. Do you have a modem? have you ever reset it?

I would recommend a forced shut down using the power button (hold down for 5 seconds) then reboot in safe mode advanced options and choose "last known good configuration".

She can also download a forced shut down command shortcut but I wont' go there yet.