Hard to turn Computer off & on ....

sharon_2010

10 years ago

My computer freezes.... I have to unplug & plug back in sometimes afew times to get connected to the internet. It doesn't always shut down & have to unplug it . Mostly works fast once I get it online. I used to have restore, but it doesn't work anymore. I did have AVG , but not even sure if I have that now. Have Windows 7 . Is there something I can do or do I have to call a tech? This is a used computer that I've only had for a few months. I don't know much about computers & they seem to know that. Thank you for any help you can give me. Can't keep spending more & more on it & then it not lasting too long.
Sharon.

Featured Answer

azinoh

10 years ago

First, you should know that to unplug the machine to turn it off is only making things worse. If you continue, eventually it may not start at all. Second, your lack of knowledge and lack of available help severely limits your options. Therefore whether you like it or not, correcting this situation will involve spending some money. As I see it, here are your choices (assuming, of course that the machine has no hardware problems):

OPTION #1: Pay someone to completely reinstall Windows 7 on this computer. This will wipe out everything that is currently on the machine and return it to the way it was when it was brand new. This would also involve doing multiple Windows Updates and when finished you would have a good-running machine with an operating system that is already outdated and soon to be unsupported (no more security updates). If you're lucky and the machine has a RECOVERY PARTITION, you wouldn't have to buy a new copy of Win 7. This is probably the cheapest way to fix Windows 7.

OPTION #2: Pay someone to install Windows 10 on this machine....if it can be done. It would look different than what you're used to and would probably seem to run slower, but it would be much better than the way things are now. This might cost more than fixing Win 7 but hopefully not too much.

OPTION #3: Buy a new computer with Windows 10. What you have posted so far leads me to think your only use of a computer is to access the Internet. You'd be much better off if you would use your efforts to become familiar with the current version of Windows. If you shop carefully, you could find a good basic desktop for under $500...maybe less. Keep in mind that if you run into any problems fixing the old machine, repairing it could easily exceed the cost of a new one. A local store would be your best bet, especially if they also provide service and maybe an extra warranty.

One thing I WOULD NOT DO is use your Win 7 computer to buy something over the Internet because I'll bet it is already severely infected.

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Comments (9)

aputernut
10 years ago
last modified: 10 years ago
I assume you are talking about a laptop here? and on W7 or any PC for that matter you should always do a "proper shut down" at Start button then shut down. As for "freezing" is this happening when using your browser = IE? at any rate are you getting the important windows updates? and you for sure need a good AV=anti virus, make sure you do have AVG as you suppose and update it. I wish I could do a remote on your Pc, I know it really needs help and I work for Free and have for so many folks mostly seniors, but since I can not, don't you have someone who can check it out for you a friend or relative perhaps? there are important scans that need to be run for sure. I will see if I can send you a private message with my e-mail addy, feel free to contact me, I will help you if I can. That would be a no private message on this forum, sorry.
User
10 years ago
aputernut,

You must not have your setting set to except Private Messages.

Go To:
1. Your Houzz (upper Right Corner)
2. Click Edit Profile towards upper right
3. Left Column under Account, Click on Advanced Settings
4. You should find the PM Settings towards the bottom of the Advanced Settings page. Under Who Can Message Me, select Allow Anyone to Message Me from the Drop Down Menu.
5. Go back to the top of the page where you Click on Edit Profile and you'll see Done Editing, click on it.
You should then be all set to receive and Send PM's.
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sharon_2010
Original Author
10 years ago
Ty...am using Chrome. There are just things I can't do anymore on it. Still have to unplug & plug it in at times. I did have AVG on it, but not sure if I do anymore. Don't have anyone that knows enough to help me & the Techs seem to take advantage of me not knowing too much about computers. I'm at a loss, not knowing even how to explain what's really happening with this. Ty for your patience anyway.
mtvhike
10 years ago
My computer(s) sometimes have a similar problem: try to properly shut down; sometimes it works fine but it's very slow. On my home computer, I get the message "Windows is shutting down", and the screen goes black. But the fans, HD, etc., continue running. The next morning, sometimes they have stopped, and sometimes not. If not, I push the rest button and it restarts and everything seems OK. This computer is now running Windows 6 (Vista), and it had the same problem when it was running Windows 5 (XP), so it must be a hardware problem. I will probably simply buy a new computer, but some of the applications won't run on a 64 bit OS, and that appears the only version of Windows 10 now available.
aputernut
10 years ago
last modified: 10 years ago
My next question was going to be has W10 arrived on your PC? if the download is there then you should absolutely install it. It may appear on the taskbar bottom right or if you go to windows updates. If you have it, then install is easy, just do as asked, your PC will do the rest, it will take some time so sit back and relax, the pc may restart during the process, so I hope it works out?
aputernut
10 years ago
last modified: 10 years ago
I'm not the one with the private message problem, mine is set to receive, but I wanted to send my e-mail addy to Sharon and could not. I do not see on hers to send her a PM. As for some previous advice. You can try to restore W7 back to factory settings, but if the problem is in your power, it will make no difference.
aputernut
10 years ago
last modified: 10 years ago
You may want to download ASC=advanced system care Free, I use it for years, just make sure it's the FREE version and take any check marks out or decline browsers or addon's except the IOBIT ones, some are very good, and you can uninstall any of them later. Have ASC run a scan on all, especially registry, it will fix the errors. below is link to DL

http://www.iobit.com/en/advancedsystemcarefree.php

P.S. Do you have a modem? have you ever reset it?
Michael
10 years ago
I would recommend a forced shut down using the power button (hold down for 5 seconds) then reboot in safe mode advanced options and choose "last known good configuration".

She can also download a forced shut down command shortcut but I wont' go there yet.

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