You need to walk away for a while then maybe it will come to you on how to fix it. I just hate computer issues when your all alone with no help. Relax, a take a deep breath and google for a solution. Good luck Sandie

This may be obvious, but have you tried turning if off - then on again? Sometimes works for me when all else fails. Cheers.

Email the ticket info to someone else in your group to get that off your plate. They can print for you. Then you can relax and approach the situation without so much stress. Good luck. It's terrible when the computer won't work. I had that yesterday.

I agree. Turn off the computer and printer. Turn on the printer first. Then turn on the computer. Wait to use the computer until everything is finished loading. The printer should be active again. If so, print your tickets before you do anything else.

Go to Amazon and sign in. You shouldn't need anything else for Prime (it's automatic when you sign in on any device, but your cookies might have gotten muddled with the network change).

Me, too. Looking at my Discover Card Statement and find that it has been changed to pdf.. For a long time I have gotten an occasional message pop up asking if I want to install Adobe or "remind me later." I always click the later button. Somehow it is there now. I don't want it! Can I just uninstall it and be back to where I was? I've never had this kind of a problem before.

Not sure what you're asking, Sue, but you can call Discover and have them send you paper bills.

Sue_va -- you don't just randomly get software installed (unless you've been hacked or have malware). What likely happened is that you had a version of Adobe Acrobat Reader installed, and now it has been updated. (And your cat might have been the one to inadvertently click to install it, by stepping on the keyboard.) It is important to install those updates, because they fix "bugs" and security issues. And just having AA Reader doesn't automatically make things appear as PDF documents. You need more than AA Reader to create a PDF.

Needless to say, you need to close your laptop, or at least turn it off, when you're not using it.

Ok, a little retail therapy and now Im back. I turned off both my computer and printer but no go. I guess I could try emailing the tickets but not sure how to do that since they weren't sent to me via email. I went on the ticket distributor's website to select seats and pay and the tickets just need to be printed out. I guess I'll figure it out or beg someone with more knowledge than me (just about anyone) for help. Oh for the days when I was working and could just call the IT department and they would be at my office in a flash!

Can you give the password to your ticket account to one of your friends so they can access the tickets and print them?

Are you absolutely sure that the cord from the printer to the computer is plugged in and tight?

Look at the model of your printer. Type in the make and model setup instructions in Google and follow the steps.

Maybe that will work. Did you get prime working? As plllog said, all you should need to do there is sign into Amazon using your username and password.

Oh! I just figured it out. Satine, are you talking about a networked printer? One that uses wi-fi perhaps? Or which goes by wire to a hub instead of directly to your computer? That would make more sense to not be working with your new network address, in the same way that your Nook is working. Also, by "Prime" do you mean you have an Amazon Echo? The black cylinder? And that that's what's not working? Or maybe a Kindle?

Do you know the name and password of your new network? If so, check the Alexa App settings, or the instructions that came with Echo, or go on Amazon for the user guide, or ask them to talk you through it.

For a Kindle, go into settings/wi-fi and look for your network. If you can't find it, try "Shop". With your wi-fi disconnected, it should take you right to wi-fi settings.

For the printer, as TG said, if it's wi-fi and if you don't have the user guide, you can look it up online, and then follow the directions there for connecting with a network. There should be a button you press, then follow the prompts on the screen.

If you don't know the name and password to your wi-fi, get back on with Verizon. They should be able to talk you through it.

Meantime, you can sign in to the ticket website from a friend's or the library and print there, or worse comes to worst, see if they can look it up at the box office -- and I hope you have them printed and are already out having a fine evening.

If you printer is like mine (a HP), it has a radio link that can be turned on or off. When my radio link is active a small led lights up.

What to do: On your printer's control panel, get into the "wireless" menu or whatever it is called on your device, and make sure the radio is on. It may show the IP address and network name of your wireless. If it is on but not connected, turn it off (Not the power switch, instead the radio) , wait a couple of seconds and turn it back on. It should begin searching for your wireless network and connect to it. If it sees more than one network, It should ask you which one to use. If you forgot the name and password of your home network, go look at the gateway. The installer may have attached a label with this information.

If this function is not available on your printer, it should be in the printer's software on your computer. (You did install the printer's software?). The computer application must have a hard wire connection between the computer and the printer, often a USB cable.

Similar to what Pillog says: If you're still having problems, I'd just call the box office and explain your predicament. They probably have a will-call window and just require ID to get the tickets. Then you can tackle the printer issue on Monday, when the pressure's off!

Usually if you have changed any network settings you need to reset the router and modem. Best way to get everything on the same settings is to turnoff the computers, unplug the power from the modem and router, this can be done at the back of the device or from the plug that goes in the outlet usually easier to just get to the back of the device. Unplug your printer power. Now everything is powered off. Here's the important part the order that they get plugged back in. Leave it unplugged for about 5 minutes, that's the time suggested by the isp for the modem to reset. OK now plug the power back to the modem, wait till all the lights are lit, next power on the router wait for all the lights to come on, next power on the computer and boot up, wait for a few minutes for it to get fully booted. Now plug in the printer power. Let it get fully up. Now try it. The other issue could be if you have a wireless printer and you changed your passcode for the wireless router when you set up a new network not sure why you would. If you did then you will have to go to the printer settings and enter the new wireless passcode. Tell me is your printer totally wireless or is there a cord that goes from the printer to the router, if so it's a networked printer not actually wireless in that case there's no need to enter a passcode.

Try that sequence and let me know what happened. If you give your printer make and model that could help.

If you don't have a modem and router it could be all in one unit just power that off as instructed.

Restore it to the day before it happened. Restore is the most forgotten option on Windows machines.

Thanks for all the great info. I have a wireless printer and and a firestick (amazon) for Prime. I had to reset the network and password and Verizon walked me through that. On my Nook the new network name showed up and I was able to enter my new password and all is well there. Amazon shows my new network name but I have entered the password numerous times and I still can't get in. My printer is just saying off line although my new network name appears on my pc control panel at the printer I don't know how to get my new password entered. I have powered everything off and back on including the modem for the suggested amount of time.

I do have a question for Brushworks--how to restore?

I can't do too much today-going to my daughter's house but will let you know and again thanks.

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If you google the words "printer off line" you may find instructions about your brand of printer. Here, for example, are HP's fixes:

HP printer off line

Do not do a restore now! That would have been the best option when it first happened. But if you do a restore now you will undo everything Verizon had you do and may not be able to revert back to the original. I agree 100% the best thing to do when a reboot doesn't fix something, that's always number one! REBOOT. Number 2 a simple system restore. You don't lose anything and it's fully reversible. In most cases it will fix the problem. However since you already created a new network and password I am afraid it may be better to leave it as is now.I would bet you are in some way mistyping the password. Remember it is case sensitive! Keep trying using upper and lower case. I totally don't understand why they had you change your password. You could have used the same established password for the new network which would have made it easier for you.

Tech's always make it more difficult than what it needs to be.

"Tech's always make it more difficult than what it needs to be."

The same can be said about many PC users, unfortunately, as it is with some techs.

Do you have a cable to attach to your printer and computer? My printer quit working wirelessly some time ago and I gave up trying to fix it, but there is a cable that came with the printer (I believe) so I just plug them together now when I want to print.

One other thing about resetting a router/modem (though it doesn't sound like this is necessary since some things are working) is to check if there's a battery backup inside. If there is, you'll have to remove the battery as well to power it down.

Satine, this is just for clarification for if you need to talk to tech help: Please say Amazon Firestick, since it's the device you're talking about that needs to be hooked up to your wi-fi. "Prime" is the pay service that gives you fast shipping, lots of freebies in music and ebooks, and the video streaming that you play with your Firestick. That's how I got confused.

I agree with Raven about the case on your password. Try all lower, all caps, and maybe first letter capital, or any you remember being different. Worse comes to worst, you can call Verizon and have them help you change it again.

The thing about the printer is that you probably have to change the settings on the device. If it doesn't have a display screen that works sort of like your Nook does (and my Canon printer does), you really need to look up the instructions.

You haven't said the brand of the printer. Going with the assumption that a huge number of them are HP, I've found this for how to set a new network on an HP and likely other types of printers as well. The top entry has you attach the printer to your wi-fi router with an ethernet cord (should have come with the printer--looks like a phone cord but fatter, with the bigger jack). Then you find the numerical address of the printer, and paste it into the location bar on your browser (where the URL goes), and you can get into the settings within the printer from there. There might be a simpler way, but this is pretty sure to work.

Also, as someone mentioned, please recheck and make certain that your power cord is plugged in all the way on the printer. At the back or side of the printer. Mine was giving me trouble like that, and the cord was not "in" all the way. After, it worked fine. I was perplexed, because the printer was "on" but said it was offline. The power cord not being quite in all the way was the problem.

The IP address on the printer has probably changed.

That's what the power down and up is for to get everything on the same settings. I am pretty sure what is needed is to select the new network on the printer setting and then enter the new password for the new network. It won't be able to get online until it has been updated with that information. You should have a control center for the printer on the laptop, it installed it when you installed the printer software. Go into the control panel of the printer, not the computer control panel! Select the network interface information select the new network in the list of available networks when you do that it will pop up asking for the password enter the correct password and connect. Using an ethernet cable from the printer directly into the back of the router should let you use it with out doing any of that it would be directly plugged into the network, so no wireless password needed.

Again post the model number and make of the printer for finding the perfect information.

Thanks all. The printer is an HP and I didn't realize that the small screen on the printer will give me the option of changing the password. Im too tired tonight but tomorrow I will try that. I realize the password is case sensitive so I'll make sure Im typing that in correctly. I just hate not being able to understand this as I find it frustrating and uncomfortable having to depend on other people for what for most would be a snap. Thank goodness for my smart KT friends. I'll check back in tomorrow.

Brushworks's reply to a different question was the wake up call I needed. "Restore it to the day before it happened. Restore is the most forgotten option on Windows machines." Today I did a System Restore. Adobe gone. Problem solved.

Just shoot me. Please. Ok I have no idea what I did but in trying to reset my printer (reset my wsp by using paperclip as instructed) I now have my old network back. My pc, nook and amazon firestick are all working. My printer-not so much. Im just going to do as I did yesterday and walk away. And, Im hungry.

Someone on this forum is a genius and its not me. I did a little bit of everything and my printer is now working--somehow reconnected to the old network as is my pc and firestick so can watch amazon prime tv. woooohoooo!

All's well that ends well, as Mr. Shakespeare did say. :) So glad to know you're finally back in business. Often it just takes some sticktoitivity. :) Congrats on getting everything working again.

For all those who are computer challenged your local community college probably has basic computer classes and seniors might get a discount. Senior centers also have basic computer classes.