is it (Internet Explorer) showing in add remove programs? Start>control panel> add remove programs> do you see it listed there? if so click to hilight and then try a repair there. If no go then re download and re install it really helps us though if you do answer the questions we ask, I know I have asked if you have firefox, and what scans you have done and if you have used malwarebytes. It is hard to know which way to go with out info. I understand you have DSL with ATT and they provide free certain AV programs, I also get free McAfee with my ISP but I had to go in, download and install it, and personally set it all up and make sure it was all functioning it did not come pre-configured or installed, so knowing what you actually have and how it is set up and if it is updated are all things that are important. Malware is any type of spyware, adware, or nefarious programs that can get onto your computer, there fore a malware remover would be one that removes all these types of infections. Antivirus programs do not necessarily remove them. AdAware is not as good a program as it once was so it is not the best one to use, the malwarebytes program I provided the link to is an exceptional free program that will remove the most recent malware types. Often we do see malware that will cause problems like you are mentioning which is why we have been asking these questions. Awaiting further answers. Don't worry I am an old lady with faulty memory also, if only it was just my memory that was failing! it sure ain't for sissies LOL

I guess this is why it's good not to put all one's eggs in one basket, but use different scans of each type when reasonable (i.e. using online AV scans in addition to using one's preferred full-time AV program). Re: the PC Mag article(s): FWIW, Rubenking praised MBAM -- and I use it myself ! -- but it didn't find the four trojans that the ESET scan did. And my own free Avira AV scan didn't find them either. I'm not sure where trojans fall category-wise: malware or viruses. Or something else. But whatever programs should find them (av or anti-malware), mine didn't. :-( Perhaps I should have also tried AVG just to see if its results would have been better, but I was naturally more concerned with getting rid of whatever was in my computer than with doing AV, anti-malware tests. ;-) So my (albeit limited) experience of having ESET find and remove 4 trojans that MBAM and Avira missed, at least makes me lean in the direction of trusting ESET for future supplementary AV scan purposes. And, of course, I'll try the Kaspersky Virus Removal Tool again if necessary. (Since I ran it after the ESET scan, I have no idea if it would have found and removed the 4 trojans as well. And I hope I never have cause to find out in the future !!)

luis_pr, Please follow through with Zep's and Ravens suggestions and get the help you need. This virus is advanced and has recognized MBAM as a threat to it's existence on your computer and can leave you wide open to much more severe infections that can not only render your computer useless, yet also invite other infections that can steal your personal information and also get into your acct's if you do any online banking, shopping, etc. "Search Redirect Virus". What makes this virus annoying is not the fact you are getting redirected all the time, but the fact it makes itself impossible to remove with your conventional anti virus. It does this by infecting your system in a different way to a normal virus. Normally, a virus would install software or run a process, which can harm your system but your anti virus picks up on this before the infection gets a hold. However, the Redirect Virus manages to infect a system file, allowing to cause the redirects but also evade detection. The system file in question is one used by the operating system to handle redirect requests. Such requests are made whenever you click a search result link. This is a normal process. However, once the virus has infected your system, it manipulates this process to redirect you to random advertisements and sites that are of the highest nature for more infections. bbbluz

Hi Katlin It's time you move to a Malware removal forum. Running automated tools like that and hoping something sticks is not the best approach. You need to visit Landzdown forum. Post the required log files and then a determination of the infection is diagnosed, then the right tools will be used. I'm starting to get worried TDSS Killer is no toy, TDSS Killer is a rootkit scanner. Rootkit scanners have to be used with caution as they generate false positives. From your post: Threats detected Locked file Service: swenum medium risk I clicked on Delete . To sum things up: A locked file or service does not necessarily mean a threat. "Object is locked skipped" or "Access Denied" notations in an anti-virus/anti-malware scan are not uncommon. Some files and services are locked by the operating system or running programs during use for protection, so scanners cannot access them. When the scanner finds such an object, it makes a note and then just skips to the next one. That explains why it may show as "skipped", "locked" or "Access Denied" in certain anti-virus or anti-malware log scan reports. These types of detections are normal and not usually malware related so there is seldom a need for concern. File path: C:\WINDOWS\system32\DRIVERS\swenum.sys The file swenum is a trustworthy file from Microsoft. The swenum.sys process is part of Microsoft Windows and should not be deleted or prevented from loading each time Windows loads. Doing so could cause errors or Windows to stop working. Because the swenum.sys file is a Windows Operating System file it is not recommend you download this file from any website. If this file is missing, it is likely other Windows related files are also missing, we suggest re-installing Windows to make sure your issue is correctly resolved. swenum.sys Plug and Play Software Device Enumerator Microsoft Corporation The file swenum.sys by Microsoft runs as a Windows kernel mode device driver named Software Bus DriverâÂÂ. The other thing that can happen in Malware is that a System file like swenum can get infected, but you just can't go an delete a Microsoft file that's part of the operating system, at that point the file has to be cleaned or replaced. Before any other issues occur, please get to a forum, save any log reports that these scanners may have created. I'm hoping that it was not a Microsoft file, but from my experience it doesn't look good. Worried, Joe