Terrible experience with HomeClick

9 years ago

I used to order regularly from HomeClick, but I placed an order recently, and it took forever to come, and then the product they sent was incorrect, so when I tried to get the correct product, the runaround began! When I called, the customer service people who answered the phone were very nice, promising my order would be taken care of immediately, but then I waited, and waited. I called them back, and they said, yes, it's coming, yes, we'll take care of it, and I waited some more. I'm still waiting.

I've had great customer service from Build.com and their affiliated websites, which I've used to buy plumbing supplies in the past, but I bought from HomeClick because they offered a better price and advertised no restocking fees. But I'm guessing that HomeClick has gone downhill with it's new ownership. Could it be headed for bankruptcy again? Anyone know?

I've always been happy with Amazon, which has the best customer service around, although they don't always have the best prices. But I'd rather pay a few dollars more on Amazon than have to suffer so much frustration from a place like HomeClick, which once had a great reputation (I ordered a lot of stuff from their website in the past), but no more.

Anyone else had trouble with HomeClick? If so, how did you get your problem resolved? I'd appreciate any advice.

Are there other websites you've had good customer service from (i.e. no hassle returns, prompt service, etc.)? I've heard eFaucets is terrible, so I'm avoiding them. I have a lot more stuff to order (plumbing fixtures, lighting, flooring, etc.), and I never want to go through such frustration again! Recommendations most welcome! TIA

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Comments (5)

Fori
9 years ago
I've always been scared of Homeclick!

Amazon is good, like you say. And like you I've successfully ordered a few things from build.com stores--faucetdirect is theirs and they have a lighting store--so I'm satisfied they aren't skeevy. I've also gotten lighting from Rejuvenation and RH and Room & Board. Not fast but reliable.

I know we're encouraged to buy locally, but after my local appliance store sent me a 3 year old floor model instead of a new one, I'm losing interest... :)
Shelley Graham
9 years ago
I've bought many times from the various Build.com sites - always great customer service and they will price match.
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I just want to clarify I was also a big fan of Home Click and am sad to see them go. I have purchased many things for my home from that site and have been very satified with the quality and selection of products. I just thought there were a lot of people on here disappointed with their recent closing, so I thought I would share I site I found helpful. I was directed to both Home Click and Bellacor by a friend and I've been very happy with all my home purchases from both places. I didn't mean to upset anyone. I found this site when I was trying to figure out what was happening with Home Click as an order I place with them was also canceled. You are both right. I am new to this site, and I guess I didn't know how it worked. My appologies for offending anyone. I just thought I would share a quality experience I had with others. I'm looking forward to exploring this site more and sharing in others experiences.
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alexamorrie
9 years ago
I've bought several items from Build.com and have been surprised and pleased with their quick shipping. But I called and online chatted with them about a particular sink/faucet and whether or not it would fit in my space. The first person I talked to looked everything up and came back and told me it wouldn't work - then he checked my second choice and said it would work.

Before I ordered I went over the specifications again and discovered that both had the same dimensions so it didn't make sense that one would work and one wouldn't - I think this person was confused because one was a square and one was rectangle and I think he mixed up the way the sink would be installed. I called back and spoke to someone else who called the manufacturer to get clarification and confirmation that either of my choices would work. So I was able to order the sink I preferred with confidence and Build gave me a discount for the problem I had with their first person.

So while Build is a great service, you still have to be very careful what you order. I love that I have greater choice but I hate all the leg work I have to do to be certain that what I'm buying will work. OTOH years ago, before the internet I would just rely on whoever was doing to the work to make choices for me and never thought that I should have a say in what sink was installed.

I order from Amazon often, but I did have one problem once- they gave me a huge gift card and re-sent the item by overnight express. So I'm a happy Amazon customer - and I noticed when purchasing from Build that you have the option to order through your Amazon account which I do.
User
9 years ago
I like build.com too. I've had to call about an out of stock light and they called the manufacturer and got right back to me. My order came in three days. I know they'll price match too. You can also find coupon codes on coupon websites.
spencerhomeclick
9 years ago
Good Afternoon “leavemeout”,

My name is Spencer Freedman and I work here at Homeclick.com.

I’m truly sorry to hear that you had a poor experience and would love to
try and help.

Please feel free to call me directly (732) 379-3488 or email me at spencer@homeclick.com with your order
information as I would love to research and see what happened.

We look forward to working with you and making things right.

Regards,

Spencer Freedman

spencer@homeclick.com

732-379-3488

Terrible experience with HomeClick

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Fori

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