Raven, I need help with Dragon Touch

9 years ago

My father got a Dragon Touch for Christmas. I set up it up for him to use Dragon to dictate emails, and it worked fine. But now it says "Unfortunately, Dragon has stopped." Any suggestions? TIA

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Comments (6)

ravencajun Zone 8b TX
9 years ago
I have never used that particular program so unfortunately I have no specific knowledge. However the thing to always try is this. Click on the settings icon, scroll down to apps, click that, scroll down to that apps name, click it, when the information box opens there is an option to force close, click that ignore the warning and continue. Then go back to the program and try to restart it. The other option is to reboot the tablet. However for some reason on some apps doing the force close works best. These instructions would be what to try with any misbehaving apps.

Let me know if that works.
wanda_va
Original Author
9 years ago
That didn't do it. I have tried uninstalling and re-installing it, but I keep getting the message that it has stopped.
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ntt_hou
9 years ago
last modified: 9 years ago
Sometime that happened to me when I turn the tablet from horizontal to vertical view (or vice versa) while the app is opening. Once the tablet is steady, I was able to open the same app again successfully. This happened only to apps that are specifically made to view one way and not the other. Maybe, this is his problem as well? If so, avoid turning the tablet while the app is loading/opening.
ravencajun Zone 8b TX
9 years ago
You might consider contacting the app manufacturer and see if they are aware of this problem and if there's an update or something to fix it. Sometimes an app that worked well with one version of Android doesn't with another and they have to update it.
wanda_va
Original Author
9 years ago
Thanks! I think I will contact the manufacturer. I don't know why it's so hard to find online help for this. I don't run into those problems with my iPad. My father just wants to use it for dictating emails (his typing skills are very rusty), and he's almost 93 years old, so he needs something that is easy to use.
ravencajun Zone 8b TX
9 years ago
yes it is definitely the dragon type program and not the tablet that is the problem. Do you know for sure if the one installed is specifically for the version of android on the tablet? Is your dragon touch tablet kitkat 4.4 Android? Make sure the dragon naturally speaking app is the one for that version. Which one of the Dragon apps is he using? I did not realize there were several of them.
I was reading the reviews over on the play store and found where a representative had posted this information to someone that was having his app crashing too
If you're still having these problems, please contact our customer
support so we can help you and get more information:
http://www.nuancemobilelife.com/support/usa/engusa/dragon-mobile-assistant

and there are other similar apps he might like to try if that doesn't work out

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Raven, I need help with Dragon Touch

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ravencajun Zone 8b TX

wanda_va
Original Author

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Raven, I need help with Dragon Touch

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ravencajun Zone 8b TX

wanda_vaOriginal Author

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ravencajun Zone 8b TX

wanda_vaOriginal Author

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