My experience is that they are very nice, but you do need paperwork. I had a much newer Grohe shower system that was leaking, but couldn't get a free replacement part b/c I couldn't locate my receipt.

Thanks, that's what I thought might be the case. I will definitely be keeping my receipts for everything in my new kitchen!
Thanks for the response!
Shannon

You might want to call them directly to find out.

I don't have any Grohe, but I have called Kohler numerous times and no paperwork was required. In fact, I just received a new drain plug pop-up thing yesterday in the mail because my old one was all scratched up for some reason. No questions asked, no problems at all.

Weird that Grohe would be any different.

My motto is and has always been, it doesn't hurt to ask (or call). The worst they can say is "no."

We bought a Grohe Europlus off of a seller on eBay 10 years ago and had the pull out line go bad. About 4 years ago a call to Grohe got us a new line AND they also replaced the faucet head that had suffered a couple of scratches over the years. No paperwork required.

Three cheers for Grohe...

Grohe replaced a leaky shower head for us but they wouldn't help until I dug up the receipt (which was a few years old).

M-Big Mac - you've had 15 years problem-free. And the faucet is still fine, it's a connection to your supply pipe that has worn. I don't have one iota of sympathy for you. Please do get another brand and see how you do.

The good news is that you can get parts for Grohe and they are super simple to replace. I've replaced my Ladylux hose 2x in 20 years. Hey - things that move that much wear and eventually break. Replacement parts cheap and available. A LOT cheaper than a new faucet and the rest of it is in GREAT shape. I think that's pretty good for a faucet!

I had a Grohe Ladylux Cafe faucet for more than ten years in my previous home without any problems. It was a lovely faucet. I then moved to another location and had the same model installed in my new kitchen. Based on my experience, I persuaded my son and daughter to buy and install Grohe Kitchen faucets in their own homes. My daughter has had hers for a number of years without any trouble. My son's faucet, the same model as mine, started going bad around the same time as mine, less than a year after purchase. We each contacted Grohe and they sent us new faucet heads which were very easy to replace. There was no fuss, no bother, but we did have to have proof of purchase from Amazon, our Seller. The submitted paperwork also required a photo of our faucets which we sent by Internet. A few months later, the handle of my faucet started to leak ( all this within less than 1.5 years of purchase and installation). I put in another claim to Grohe. They immediately recognized the problem and sent me a new cartridge. It looks as if the installation of a new cartridge is not such a simple thing and I will require a plumber. I complained to Grohe because their defective product was now going to cost me an additional $200 to fix. They responded that it looked as if I should ask for a replacement faucet from Amazon. Amazon, as long as I have a record of the purchase, is going to replace the faucet. They are being very good about the whole thing. However, they are not responsible for the costs that removal of the existing faucet and installation of the new faucet will entail. These steps are separate since it appears that I must send them the old faucet before I am shipped the new one. So, unless Grohe agrees to pay for all the trouble they are causing me, my faucet will end up costing me $305.14 for the original faucet plus nearly $600 ($192x 3) for installation fees. Is this not grotesque? I am still in negotiations with Amazon and Grohe so this is not the end of this woeful tale. Amazon definitely does not take responsibility for any installation costs. And why should they? But Grohe is a different story. I never have commented in writing on any products I have purchased before, so this is an exception. I think I need to share with fellow customers so they know who and what they are dealing with. I asked Grohe's representative what good their life time warranty is and am awaiting a response.

Following up on my previous comment: Amazon sent me a completely new replacement faucet; it has not asked me to send them the original .My plumber installed thereplacement faucet but told me that the hot water supply line came too short and that the pull out hose was not covered/ reenforced with metal, as the original was. I called Grohe and they said they would send me a proper pull out hose. I am still waiting to receive it and am disgusted. Now I have to ask my plumber to come back to install the proper hoses. My plumber also told me that the faucet has a pressure problem which is why I have slow water flow. I have decided that I have had enough with Grohe. I will never again purchase any product from this company. They have absolutely no quality control, it would appear. To think that a company with such a fine reputation could let all that go.

I have replaced the cartridge on a Hansgrohe faucet (which is not the same as Grohe!). It had gone faulty after less than a year. I could have taken the faucet back to Costco, but I instead decided to give customer service a quick call. The cartridge arrived free of charge a few days later and it came with installation instructions. It's not immediately obvious how to install it. But with the instructions it really doesn't take more than about 15min of work, even if you are not normally used to doing any plumbing-type work. And that includes prep and clean up.

I have no idea if Grohe does something different to make this task so much more difficult. But I honestly would have just given it a try.

These parts are designed to be replaceable because they can fail. Normal wear and tear means that they shouldn't fail for many years. But there always are outliers -- either because of manufacturing flaws or because of problems with the water supply.

I’ve had my Grohe Alira kitchen faucet for almost 20 years. The rubber on top of the head started to tear and the spray didn’t work as well. I called Grohe and they are sending me a replacement head at NO CHARGE! This is an amazing company. I almost feel guilty getting this for nothing!!

I was not so lucky called yesterday about a finish issue and a new leak. My Euro Plus faucet was purchased in 1997 with the impression it was lifetime warranty. Grohe rep ( after waiting on hold 40 minutes and finally getting a call back 4 hours later) said sorry it is only a limited lifetime warranty... no free parts for me.

I had to replace the head of my circa-2004 Grohe faucet because the spray button stopped working. If you pressed the spray button, nothing happened. While I did wait on hold for about 40 minutes, once I got someone on the phone, they took my address and sent me the new faucet head for free.

Let me add to an old thread. I started using Grohe in my projects back in the late 90's. Back then some USA companies had liftime coverage against leaks ....Moen was one of the few that would provide finish for chrome if pitted. Not all the companies provided lifetime .. Kohler for example was a pain. Anyway, by 2000 Grohe provided lifetime if you had the paperwork proving it was bought after (1997). Since I did a lot of projects for family as well -- we started seeing some failures in the later 00's and Grohe was always great with sending parts. Mostly it was the main cartridge failing in the shower or kitchen faucet ... we also had other issues with the hoses and heads of the Ladulux faucet. The head is plastic and the switchover from stream to spray would fail -- pull out hose is plastic inside. They were always great with anythng you needed. This also included a few chrome parts for the shower trims. I always recomended them to everbody. About 4+ years ago I tried to get one of the main pressure hoses for a ladylux kitchen faucet that was leaking under the sink. Told it was discontinued and no longer available. That it ... goodby. I had one of these fail on another faucet many years ago and they sent me two so I could replace both. The problem is this is not a standard USA hose -- the faucet side requires an odd metric male fitting that no one carries. The only solution is to trash a perfect 12 year old (at that time) faucet ... top of the line and $600!. Customer service was not nice about it either .... had about the same results when I called regarding another cartridge that was leaking a bit later ..... they gave me the "limited warranty" line and said that after 10 years "or so" it was normal wear. When you buy something with a lifetime warranty ... you expect it to be that. Just to see how they would respond to another isuue ... sent them a picture of a bar faucet from the early 00's that all of a sudden had pitting on the spout and was dripping ... nope -- too old. Thankfully, I was able to get a NOS faucet spout on e-bay for $50 and get this .... someone on e-bay had a special run of the Grohe pressure supplies made with the metric fitting .... that was $90 for two. But, it's anoying that Grohe is not stocking parts. I recenlty bought two condos at the beach in SC and everythng is Kohler from about 20 years ago ... one of the laundy fauctes had a cracked head, the other leaking. They are white and I had trouble matching them up .... I called Kohler for some help and they asked for some pictures. Not only did they send me two new whited heads -- they sent me all the parts to get everythng else in order .... no questions -- no charge.

It's a shame ... Grohe made a great product and I installed 100's of them .... but -- I can't recomend them as when they fail in 12/13 years they may not help.

"Lifetime warranty" is a very strange concept. It has taken years for the term to gain a usable definition. And across all consumer goods, it now means that the product is guaranteed to be free from manufacturing defects for the duration of the typical lifetime of this type of product. This self-referential definition is rather confusing, as it sounds a lot like "it's going to be guaranteed to not break until it does". So, this doesn't really help much in clearing up the confusion.

In practice, every manufacturer will have a typical lifetime for their products that they design for, and that's how long they'll provide warranty service. If it breaks afterwards, they might continue service as a common courtesy, but that isn't a certainty in every case.

Unfortunately, unlike fixed warranty terms, it is difficult for a consumer to determine how long the "lifetime" would be. For some items it could be as short as two or three years, whereas for others it will be closer to 10 years. In practice it is rare for warranties to be honored much past that time unless the manufacturer actively advertises that their product lives this long.

In other words, just like any other marketing term, "lifetime warranty" doesn't really mean all that much.

I have an 18 year old Grohe Ladylux faucet that has started leaking up high inside the faucet supply pipes (under the sink). It is not the supply hoses.

My product instructions say "Limited Lifetime Warranty", so I thought I would call to see what kind of company Grohe actually is. The customer assistance rep said that they considered the "lifetime" of the faucet to be 15 years - everything beyond that was wear and tear and therefore not covered. Rep could not explain why their literature did not offer a "15 Year Warranty" though... Rep could also not offer me any examples of something that actually might be covered by the lifetime warranty beyond this 15 years.

Yes, unfortunately, it seems like Grohe is THAT kind of company...

I will replace with something less expensive, as there seems no point to pay Grohe money without the warranty support.

Our Grohe Ladylux with sprayer hose and bell shaped sprayer was just under $800.00,

18 years ago, approximately. Having the same issue here too. Leaking for a very long time at the connection up under the sink. Also leaking out of the holes when first turning on the faucet, before you push the sprayer button. Tried contacting Grohe, took the pic's they asked for then nothing, nada, zip. So Yes at first the Lifetime Warranty was great. Had all the info they needed and they did send out parts when needed. So we just bought a Delta from Costco, and will have a New Kitchen Faucet in about 3 days for $149.00. I know I get what I pay for, so in a few years will probably have to look for another faucet. But a couple hundred bucks is easier to swallow than 8 Hundred. If Grohe still honors the 15 year's Warranty, and the Price is reasonable then Grohe is a good buy. Lasted us 18 years and the faucet still looks new. The finish is still wonderful. I will miss her, but moving on.

Grohe has sent us two replacements, no questions asked, since 2004. But we didn't ask them this time and just replaced with Moen (which we expect to replace before another 20 years.)

I have one grohe in my house and everything else is Moen. Hands down the Moen is much better the lifetime warranty actually means the lifetime of you owning the home. Without question they send you new parts