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"not at your local store" poor H.D. search tool

Marie Tulin
10 years ago

Am I missing something on Home Despot on-line ordering?
Two items I want to order are not at my "local" H.D. Customer is directed to search a different zip code (from my local one) to find out which stores have in stock.
Am I expected to put random Massachusetts or southern NH zip codes in and see if I luck out?
I understand I can order on line and get it. But if I'm in the area of the store where it's in stock, I could get it immediately.
But, jeeze, how do find out which store?
Some one on the phone in the plumbing department got on line for me. He didn't have any suggestions except "try plugging in some other zip codes." Right. Now I have to do an on line search for zip codes?
It seems to me that if Lowes knows exactly how many knobs of a certain style are on the shelf at its Metheun store, Home Depot should be able to tell me which of their stores has the faucet I want.
Tell me I missed something, please.

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