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paulines_gw

Buyers and stone testers beware

paulines
15 years ago

Evidently, this 'message' is being circulated to ss distributors & carriers everywhere. Of particular concern to me is the last paragraph. Partner with a tester and then offer a replacement even if the stone isn't hot? This scenario has the potential for grave abuse and somehow I'm missing the "truth and consumer safety" bit.

Here's the reprint (in part):

"Joanna Duggan doesnt have to be introduced to many of those in the solid surface industry, but for those outside the industry she is a Founding Member of International Solid Surface Fabricators Association (ISSFA), a receipiant of the Hall of Fame Award from ISSFA, and holds a Lifetime Achievement Award from ISSFA. She was also the Publisher of SOLIDSURFACE/Surface Fabrication Magazine for many years.

Joanna sent this letter to the community a few days ago and was gracious enough to allow us to reproduce it here.

Consider this scenario.

After the facts are released, the solid surface industry steps up to the plate and announces the facts to their customer base.

You could do a mailing to your clients saying something like this. "On very rare occasions, radon levels in granite can be high, and could possibly cause serious health problems. The solid surface community is now testing all granite at purchase and before fabrication to be certain that the products they sell are safe for their clients, their workers and themselves."

This is a powerful sales pitch, having to do with truth and customer safety.

*****You could offer granite testing (maybe at a discount) by partnering with a tester. You could offer countertop replacements at Âspecial pricing  even if the counter is not ÂhotÂ.*****"

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