Diane, I am going to tell you this for free, normally I charge for this service when I use to be a civie :-) Uninstall Norton from your machine ASAP, it's nothing but a bloated piece of you know what. Do this by going to start...control panel...add/remove programs and remove every sign and trace of it from your puter. Once you are done that, google AVG antivirus, the free version. Download and install that, it works a lot better. There you have it

Still crying so much I can hardly type, WW! Second good laugh Ive gotten here tonite, and so far, yours is the definite winner! My first computer was a HP! Thats the one what went to binary-land when it died! I wont say it went to heaven, because it didnt deserve to go to heaven! Just before it died I tried to get hold of HP help on the phone. I spent a half an hour looking online for some way to contact them. I went from screen to screen to screen to........... I finally found a real phone number that said I could call for help with problems. It was NOT a toll free number! I kept looking, but never did find a toll free number, so, in desperation, I decided to use the pay number! At least I figured Id get help! I called! I listened to a long menu, trying to figure out which option to pick! I picked an option and got another long list of options! I picked another one and got another long list of options! TWENTY MINUTES LATER I got to a recording that said it had a phone number I could call for help! I carefully wrote the number downand then I looked at the original number I had written down and called! IT WAS THE SAME NUMBER! I think HP is in cahoots with the phone company, and just keeps people on their non-free number as long as they can so they can get good kickbacks from the phone company! At that point I decided I would NEVER buy another HP productand I havent! At least I didn't have to TRY to talk to somebody in India! I try my darndest to find companies that have English speaking help when you need ittho in this day and age, any help at all is somewhat of a miracle! I read recently that Dell has now outsourced their phone help to India! I sure hope theyre not making you pay to send your problema back to them! I still have, and love, my land line too, WW. When a friend (accidentally) calls me on my cell, I ask them to call back on the land line! Cell phone conversation is just too choppy and unnatural sounding as far as Im concernedespecially if both people are on a celland most of the people I know only use cells! And I do have a wireless phone around here somewhere, but I never got around to hooking it up and "programming" it! Its still in the box! I need to have the cell when Im working, and, I have to admit, Im glad to have it in the car with me when Im out somewhere! It really has become a nice "safety" thing to carry around with me. But a funny story! Almost eight years ago now, when I was still commuting to SFO, I got back to DEN, dead tired and freezing because it was winter here and it wasnt winter in SFO, and I didnt have a coat with me, and when I finally got to my car at the park-and-ride lot, my battery was dead! I tried and tried, and finally gave up and decided Id have to call AAA and wait for themthis was close to midnite! I got out of the car with my purse and headed toward the bus shelter, where I assumed there would be a pay phone when I suddenly realized I had a phone in the purse I was carrying with me! I turned around, got back in my car, locked the door, and called AAA! But you can tell how used to using it I was! I wont ever make that mistake again, but I really dont use the phone much more now than I did back then! I only pay about $20 a month with the corporate discount I get, but I have texting DISABLED! Right after I got a new phone a couple years ago I got a spam text message, and I discovered I had been charged for it! Paying for people to send me junk? I dont think so! Good luck with getting your problema fixed, Skybird

Great news, Luvs. I was shocked when I had to get a new one a few months ago, at how FAST things load now. I got over being upset my old one died REAL quick. LOL Welcome Back. hugs, Karen

First off lets get one thing perfectly clear I have NEVER claimed to be the ONLY person here HELPING, how absurd. I volunteer on numerous wonderful support/help forums with a multitude of absolutely wonderful knowledgeable people this one included. I never advise anyone to do or use something that I would not use myself and that will NOT change. And any time I see one recommended that I know has some problem I WILL with out doubt provide that info so that any person considering it will have full info to make an informed decision on that program themselves, with full knowledge. And I appreciate it when someone who knows something negative about a programs speaks up and provides that info, it is how we learn. IObit has been found guilty of several thefts of program material over the years this theft of malwarebytes is just one more. NOT the kind of people I want to entrust ANY ones pc to. Try reading the info provided about IOBit. I never mentioned you anywhere in my post, I simply referred to the program,(which I would have done no matter who posted about it, and have done in the past) no idea why on Earth you felt the need to slam me, but I am not the only one here you have done it to, it really does not surprise me. Done